I would put 0 stars, but there is no such possibility.
I have never seen a worse service. It is useless to call the service center. From the word at all!!! They have no feedback from the client.
I gave the TV for repair in July 2024. Three months later, they called back.....they said we can't fix it))))
Addition:
I took the TV and turned to another workshop. Two days later, the TV was already repaired!!! The malfunction was simple - the backlight flew)))
And for three months they told me that it was a matter of the power and (or) control board and they could not replace them))))
We bought a bosch lawn mower in the 21st century, the bosch lawn mower was broken, it was under warranty, Given for repair (belongs to the 21st century) the Bosch lawn mower was sent a conclusion that it was necessary to change the belt and this is the consumable, we said we would change it ourselves. As a result, another conclusion lay on the issue that the motor broke due to the load (mowed twice a month lawn 5 acres of decorative grass is a very unpleasant situation )
Terrible attitude towards customers... since 06/27/2024 , i.e. two days to a month and nothing has been done at all. They are sent back to the pick-up point without even conducting a diagnosis, now after 4 weeks they kind of decided to take it to check what was broken. She asked to make repairs without waiting in line, because due to their negligence, the mower rolls around Belarus for a month, they said wait in line.
Terrible attitude towards people, they handed over the washing machine under warranty more than a month ago, so it's also a problem to get through to them,everyone is constantly busy, and as soon as the conversation begins, they immediately start saying that they don't know anything yet, and when and how, we don't know, just wait,this is a careless attitude towards people
Do not buy a robot vacuum cleaner from Xiaomi in the 21st century, the 21st century sells Chinese crafts,after two months of operation the vacuum cleaner died, the cause of death is not known, the service center refuses to accept it under warranty, they refer to the fact that: it does not matter that it was bought in the 21st century and that the 21st century itself issued the warranty,this is a Xiaomi product That's where you go. The guarantee issued by the 21st century does not mean anything, it's just a toilet paper. It was the same with the aimoto IQ 4G children's watch, they also refused to repair it under warranty.
I've been trying to fix the Kitfort vacuum cleaner for a month, they promise to call me back, they don 't call me back, they throw off the phone. I really do not recommend buying something in this store, and also contact this service.
Irresponsible attitude and doubt about the competence of specialists in the repair of coffee machines. When putting into repair, the shortcomings were indicated in detail, as well as the fact that something like this had already happened - the repair was carried out under warranty on the second day after purchase. They said they would call after the diagnosis to coordinate repairs. Two weeks later, without waiting for the call, they called themselves. They were very surprised there, but they called the reason - scale. Our detailed explanations are an empty conversation. Additionally, it was explained that water was used after reverse osmosis. We were told that a specialist would call. No one called for a week. We arrived and took the coffee machine. At the same time, they paid 10 rubles for an incomprehensible diagnosis . An unpleasant story.
There is no sign, only at the entrance by the door, it is difficult to find because of this. I contacted the service center, promptly resolved the issue, I recommend it.
Обслуживание вежливое. Но срок ремонта до 2 недель. Дозвониться им просто невозможно, попадаешь в cool центр 21 века и у них связи с сервисным центром нет, только ехать лично и на месте решать. Работают до 21.00 норм.
Я там небыл но все что отдавал в ремонт отремонтировано практически небыло. Вещи приходили или грязные или с повреждениями и практически каждый раз повторно возвращались обратно.
Отдал в ремонт по гарантии миксер, быстро и без очередей приняли и оформили, через три дня позвонили что всё готово, приехал, забрал, все работает. Рекомендую!