A very good option to spend the night in Almaty. The upper floors offer beautiful views of the city and the mountains. The rooms are spacious, clean and comfortable enough. Though time-worn. The bathroom is decent. The bathroom accessories are clean, and there is a pair of shampoo/shower gel in the set. There is a closet with 2 hangers. There is an iron (on request). The Internet is not very fast and sometimes disappears in the breakfast room. The breakfasts themselves do not shine with variety and lose out in the choice of some online Moscow Safmar *** Buckwheat, sausages, fried eggs, sliced vegetables, tea, coffee, a little baking. However, there are no complaints about the taste of the dishes - everything is quite tasty. It's definitely not worse than in a Cafe/ Cozy. As a result, for relatively little money you get a completely acceptable service.

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Shahlo D. A

Level 6 Local Expert

Cool, the breakfasts are delicious, the staff is pleasant and polite! The room service is top notch! Special thanks to a girl named Dilya, she cleaned up cleanly, changed everything, quickly and without any discomfort! Nice sweetheart! Well done

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Anastassiya Z.

Level 2 Local Expert

The hotel is saved by its excellent position, the room and the view from it. The pool, gym and breakfasts leave much to be desired. Regarding breakfast: there is no variety, no nameplates, no juices except compote. There doesn't seem to be any staff at all, and the tables stay dirty for a long time. During the 10 days of our stay, we went to breakfast only 2 times. The gym equipment looks like it's from a Soviet-era school. It is impossible to lower the temperature in the room, the windows do not open, and sleeping at 32 degrees is uncomfortable. The reception staff is not particularly friendly. When we checked out, all we heard was "it's okay, goodbye." There is no chance that I will return to this hotel again.

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Константин

Level 9 Local Expert

A great place to relax. The mountains are relatively not far away, you can go skiing and snowboarding. The hotel is clean, good service, very polite and qualified staff. I really liked the pool and sauna. I took off the star for breakfast. We lived for 2 weeks, in the first week there was just a great breakfast with fruits and nuts, there was an excellent, very diverse selection of dishes. In the second week, as the staff found out, the composition of the breakfast changed, only one version of porridge remained, fruits and nuts were removed. There was no baking. Peas, olives and vegetables were removed (almost all vegetables were removed, I saw only tomatoes and cucumbers, and then not every day). If you close your eyes to breakfast, then this is a great place.

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Alex Brown

Level 7 Local Expert

Very nice hotel, cozy atmosphere, large swimming pool. The rooms are always clean, everything changes on time. Comfortable lounge area and beautiful interior

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Ильгизар Галимов

Level 4 Local Expert

A pleasant hotel, the rooms are very clean and tidy. They cleaned my place every day. the room was overlooking the mountains - the beauty of nature is indescribable! There is a spa (swimming pool and Finnish sauna), massage also seemed to be, but I did not use it. The water in the pool is clean, the sauna warms up well too. You can have breakfast from 7 a.m., which is very convenient for those who need to leave early on business. The dishes themselves are quite diverse, there are classic fried eggs, porridge, fish, meat and chicken, a large selection of fresh fruits and vegetables, dried fruits. The hotel is located in the upper part of the city, the locals say that the air there is cleaner.

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Стефан Б.

Level 6 Local Expert

The paranormally high rating for such a hotel on Yandex maps is extremely doubtful. But let's start in order - A large building, 10 floors, several facilities at the hotel and even a "spa" - a 10x10m pool, a small sauna and a fitness room from the 90s. Oh, yes, the place where the meal takes place is like in that riddle: without windows, without doors, although wait, there is still an entrance. A surprisingly large number of guests, despite all the conditions and cost. The rooms are generally neat and there is nothing superfluous (as well as a kettle). A table, a chair, a bed, a built-in wardrobe and a TV stand. Panoramic floor-to-ceiling glazing and the lack of air conditioning will make your stay in the room as uncomfortable as possible. Thanks for the hot water and the good maid work with the replacement of consumables. But the view, yes, it's great, but it's probably better not to come here next time for it. Breakfasts are expertly made as poorly as possible, in general, you can not even consider them as a way of eating. The assortment is meager, the quality of execution is two-fold, it's a pain. We were here for 5 days at work and realized that we had made a big mistake. As a result, is there a problem with the staff? I don't think so. There is a strong feeling that saving is a way of existence for the administration. And if the hotel had not claimed four stars in the price of 270k tenge for 6 days, there would have been fewer questions.

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Марина Иванова

Level 2 Local Expert

This is the second time in this hotel... In general, I liked the rooms, the pool and the staff. On the last day of my presence, the impression was slightly spoiled by the acquaintance in the dining room with a mustachioed cockroach, which boldly walked around my table.

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Erlan Kupzhasarov

Level 3 Local Expert

Excellent hotel, the rooms are spacious and comfortable for work and leisure. Good breakfasts. And the location

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Гулзира Берденова

Level 3 Local Expert

All I can say about the hotel is that it is beautiful and the location is good. I only saw the front side of it, that is, the lobby, the reception, and that's it. There are restaurants both in and near the hotel. It's a dirty place.

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Sergey Galitskov

Level 9 Local Expert

A great, comfortable hotel. A good view from the windows of one side of the mountains. There are difficulties with parking right at the entrance, but not far away, you can park your car on the neighboring streets. Everything is clean and cozy. The location is quite convenient, I walked to the center.

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Макбал Кусаинова

Level 11 Local Expert

Very cozy and clean hotel, There's a Chinese restaurant downstairs, and my favorite coffee shop is Honey

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Ксения X.

Level 8 Local Expert

Great hotel! A very varied breakfast🥰🥰🥰we got to the days when there was a full hotel of Arabs🤣 it was very colorful and we remembered this immersion in the Arab world during breakfast🤣 in general, great service, beautiful lobby, cozy rooms🤩

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Almaz Brekeshev

Level 17 Local Expert

I liked everything, it is advisable to make the fitness zone work from 7 am to 22.00!!! The family room is very large, the buffet is well-stocked and everything is from Halal. Well done!!!

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borovoe777res07

Level 10 Local Expert

Wonderful hotel, clean, nice, super service, beautiful view

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Дмитрий Ефремов

Level 6 Local Expert

They claim 4 stars, but in fact 3 is a stretch. The rooms are clearly tired, occasionally something does not work, then the shower flows, then the toilet falls off. Once I even found a cockroach in the room. The only plus is the area and the price. Not far from the hotel there is Dostyk Plaza (10-15 minutes on foot) and many places to have lunch and dinner.

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Мирас Ергазин

Level 18 Local Expert

Excellent hotel, good rooms are not smoky, everything is clean, cleaning, breakfast, spa, pool,gym,2 elevators, room cards, everything was very pleasant, not bad

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Дима Чапленко

Level 7 Local Expert

Positive: Delicious food in the morning Smoking room on the floor There are many channels on TV Minuses: The view from the window to the mountains, but the mountains are not visible because of the house (well, here we are so lucky with the floor) The cornice is broken, the windows are not normally closed or opened The bathroom is all cracked The toilet is wobbly The furniture is old, it needs to be changed for a long time

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Егор В.

Level 2 Local Expert

Nice hotel. Convenient location and parking. A wonderful saffron restaurant.

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Алмагуль Алимжанова

Level 5 Local Expert

Good afternoon! A good hotel, the location is excellent. Comfortable mattresses, snow-white bed. The room is large, LCD TV. The breakfasts are not bad, the assortment of fruits was pleasant. Clean, cozy. There are some problems with electricity, sometimes the lights did not turn on. The accommodation included sauna, spa and swimming pool services, but they did not work, they could not give us a clear answer for what reason. In general, it's not bad, I recommend it

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Шабар Харов

Level 4 Local Expert

The rooms are super, the food is very tasty, the staff is very polite, I really liked it

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Юлия Садовская

Level 5 Local Expert

A good hotel, breakfast is varied, but porridge and compotes are very sweet, there is not enough food for a healthy diet, where there is no sugar and porridge without milk. There are rooms of different categories, it is easy to add hangers, a kettle. The disadvantage is poor ventilation, it is sometimes cool at night, then stuffy, the windows do not open. The noise isolation is sufficient. Cleaning, the staff is not bad.

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Andrey Feshin

Level 5 Local Expert

I really liked the hotel. Clean, cozy, the window offers a beautiful view of the mountains. The room has good sound insulation, so there was no extraneous noise in the room.

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Level 14 Local Expert

Excellent location near the business center. Fresh, modern rooms and amenities. Friendly staff. Delicious and varied breakfasts. All at reasonable prices. I recommend it!

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София Богданова

Level 13 Local Expert

I do not recommend the hotel. Positive: a spacious room (junior suite) and a large comfortable bed. Minuses: old worn repairs, holes on the wallpaper and curtains, the handrail in the bathroom is falling off, yellowed tile seams, a skewed toilet, the air conditioner is not regulated (at first it was turned off, and then it was +19 all the time, it was very cold. There are only three hangers in the closet, there are no shelves. Things had to be left in a suitcase or on furniture. The food for breakfast is cold, dirty, dirty tables, no appliances, glasses, only tongs for all food: vegetables, cheeses, bread. I wouldn't come back and wouldn't recommend it to anyone.

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Кирилл

Level 8 Local Expert

The Internet is disgusting, the air conditioning is not regulated, the rooms are hot. The windows do not open, they are without panes. A weak breakfast. There are no kettles in the rooms.

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Дина Андреева

Level 5 Local Expert

I visit Almaty on business trips. The Shera Hotel is located within walking distance from the office, so I chose it as a standard place to stay. It is also located near the main street of Al-Farabi and the Dostyk Plaza shopping center. The last time I was in Almaty was from October 17-20, 22, before that (due to the pandemic) in 2019. The once beloved hotel has "passed" very much. Repairs have not been done for a long time, part of the lobby area was sublet, the kitchen was badly damaged. In the shower, the tiles on the floor were laid with a clear violation of the levels, the water does not drain. To fix the flaw a little, we put one slab on the floor, which acts as a ramp. But it doesn't help for long, the water quickly fills the shower stall. Superior room, 11th floor. I ordered regular tea with honey and dinner in the room. Dinner is not very fresh. The burger could be "tapped", the bread and filling were so dry. Tea is not saturated (tea is a popular national drink in Kazakhstan), honey seems to be diluted with water. After a day at work, you want to relax with a cup of tea, but such a drink does not have it. Despite the proximity to the office, I plan to look for another hotel nearby on my next trip. Unfortunately, Shera has deteriorated greatly and you no longer feel such pleasure when you are located in it..

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Айгерим Омашева

Level 4 Local Expert

Everything is great, thanks, breakfast is included, we didn't have breakfast because we were fed to Sarah

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Андрей Паредес Ортега

Level 16 Local Expert

Breakfast is not served. The service was good, the room was angular with a view of the mountains — very nice!

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Иван Ш.

Level 7 Local Expert

The location is normal, everything is nearby, a cafe in the interior, a swimming pool, in general, everything is fire

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Arman Zhanbossov

Level 10 Local Expert

Good location, within walking distance of Dostyk Plaza shopping center, hotel Kazakhstan. The rooms are clean and tidy. The pricing policy is very acceptable. There is a gym, swimming pool, sauna. 3 stars for the accountant's attitude towards clients when preparing and submitting documents for business trips.

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Kamoliddin R.

Level 5 Local Expert

They didn't meet me, the girl got up and argued that I was coming in, she continued the conversation with the boys. She came up only when I approached the reception. There was no toilet paper in the room. Even after the reception's warning, the paper was not delivered. There were hairs sticking out in the corners of the shower stall. The door was blocked 20 minutes before leaving. There are no differences in food.

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Ilnara dedb

Level 3 Local Expert

The hotel had pretty low reviews, but it's very cool, my mom and I like it. Every time we go to Almaty, we buy a room there.

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Андрей Т.

Level 9 Local Expert

A normal mid-level hotel for a business trip and business trip. The room is clean. There are no problems with changing the linen and cleaning. The location is convenient, not far from the city center. The breakfast is satisfactory. There is a coffee shop in the lobby. The airport is 35 minutes away, if there are no traffic jams. There are small shops and an exchange across the street from the entrance.

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Лаура 123

Level 7 Local Expert

Overall, the hotel is not bad. We settled with our family for a couple of days. Breakfasts, of course, cannot be compared with Rixos. But I noticed one thing, thorough cleaning is not carried out, they returned a couple of days later, water stains remained on the sofa with streaks, and there are a lot of extra hairs on the carpet.

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Марина Ю.

Level 11 Local Expert

It was November 2023, everything was fine except breakfast. But in January 2024, something happened. There was no coffee at breakfast - the coffee machine did not work, the air conditioning in the rooms worked only for heating, while the windows did not open. I called the reception for a long time, but they dumped me. I went on foot and asked to open the window - the master was called, who opened it, but in this case the window was no longer closed (on the street -8 at night). Some floors were very smoky, so the room also smelled of smoke all the time. It feels as if they decided to sell the hotel and abandoned the repair and service.

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Арман Жалгасбаев

Level 6 Local Expert

I was there recently, unfortunately I did not have time to swim in the pool from 09:00 to 21:00 it works. The breakfasts are delicious and varied. The rooms are comfortable and comfortable 👍 - There are only 2 elevators for 11 floors, it is inconvenient.

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Дамир Баймухамбетов

Level 3 Local Expert

I have been in this hotel not long ago. They do not have a spa, a swimming pool, etc., this is not the case. Breakfast is the same every day, the food is lean and cooked worse than in the dining room, the coffee machine makes warm and watery coffee, the dishes are dirty, tables, chairs in general, the whole interior looks like 15 years ago, everything is worn and worn. In the room, the shower water is hot, that is, then not, the irons do not work well, they sometimes forget to bring toiletries, I had to buy myself. Plus one is the good and helpful staff!!!

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Наталья Ефимова

Level 9 Local Expert

The advantages are that the rooms are clean, there are basic necessities in the room and an ironing board with an iron. Cons: the pool does not work, there is a light breakfast and there is no kettle in the room. Despite the fact that it is possible to order a kettle in the room, they do not bring it the first time.

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екатерина кузьмина

Level 3 Local Expert

The rooms have an unpleasant smell, the furniture is old, the table was burned from a cigarette, the curtains are puffed, the wallpaper is swollen, there is no kettle in the room. I have never seen worse breakfasts with tables constantly in dirty dishes, I had to ask the staff to clean the tables and bring clean dishes. For breakfast, sausages that are even scary to look at, overcooked eggs and steamed vegetables. There is no choice, at 8 a.m. there are usually half-empty plates. The hotel has apparently not seen any repairs since the opening

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Владимир Лебедев

Level 10 Local Expert

The owners changed and it got worse. The breakfast is not very good and the prices are high. The Chinese restaurant on the ground floor is not bad

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Кирилл Шлыков

Level 6 Local Expert

Comfortable bed The most beautiful place (rooms facing the mountains) Very little soap and towels The kitchen for breakfast is average in choice, but delicious

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A Z

Level 9 Local Expert

I visit this hotel several times a year, because the location is extremely convenient for work. In addition, the price for a decent bed, decent bathroom comfort and a tolerable nutritious breakfast is very attractive. From the sad: extremely unacceptable noise insulation, rattling locks of neighbor's doors, from which it is impossible not to wake up at night. The set of TV channels is poor. There is a coffee machine in the restaurant, but the coffee is disappointing. The tablecloths on the tables in the restaurant are in poor condition. Rooms require more skill and intelligence in terms of maintenance. For example, the thresholds at the junction of tile and carpet are screwed with any screws, the caps of which stick out and risk causing injury when walking around the room on bare feet. You need to ask for a kettle at the bar. At the same time, you need to get a spoon, sugar, tea itself - there is none of this in the room. I ordered room service a couple of times: there are no complaints, it's fast and delicious. Overall a good 3 star hotel with excellent location and good price. Before the pandemic (until 2020), the hotel was better...

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Алексей Марков

Level 7 Local Expert

The hotel has deteriorated, the last time was this year, the rooms, the furniture is no longer fresh, there was no kettle, tea, coffee in the room this time. Room cleaning was only on demand, Breakfasts became much worse, there is something to compare, I have been here 3 or 4 years in a row.

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Илья Гебель

Level 10 Local Expert

The hotel is large and beautiful. The lobby, corridors and rooms are not clean. Breakfast for three plus. The mattress in the room is not bad, the linen is too. To my comments on the poor service and lack of cleanliness, the staff explained that the hotel was for sale and the seller no longer needed anything.

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Дастан А.

Level 2 Local Expert

Nice and cozy hotel, with courteous staff

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