The assortment is good, there is practically no delay (the staff are watching this-well done), but there are two unpleasant moments :
1. only 2 cash desks work forever, especially for some reason it is in the hour when people buy their own work
2. security personnel who ignore you when asked to open the cash register or call the administrator, but certainly not in the most polite way, will demand to leave their belongings in the locker
It's very cool here, here you can find what you need, not expensive and not cheap, here you can relax and have fun, I like it, I don't see any disadvantages!!! I want Small to flourish and never dissolve)❤️
One of the best places to visit in the city. There are Lswikiki, a cinema, a petting zoo and an entertainment area for children. As well as a cafe. And much more.
There are many positive qualities.
1 luggage room , security guys, attentive . Personally, I forgot my purchase twice, and it was returned the next day.I didn 't expect to ask , and here is a pleasant attitude .how well they cook in cooking and the price is reasonable, I often buy .fresh pastries. Thanks to the Small team.
In the evenings, after 17.00, one or at most two ticket offices are usually open, and the queues are huge. It is also necessary to additionally connect the cash registers in the evening.
Good day, gentlemen!
What can be noted from the advantages is the extremely friendly, courteous and always ready to help staff. Which, in our quarantine period, is a clear competitive advantage.
However, if a system of bonuses and incentives were introduced, as well as a personal growth program,
perhaps the staff would be more motivated. And, as a result, such staff turnover would stop.
But there are much more disadvantages, although this is more to the management.
The product range is mostly not marketable.
For example, tea- basically the whole line is granules, there is absolutely no leaf tea. And even more so green.
There is no small cuisine, salads, pastries. Just cookies. It is worth "home-cooked food", but with those salads that are certainly not comparable in the Almaty small. And considering that this is a franchise, I hope the quality standards will please the families as well.
But in general, despite the small volumes, this point is the most pleasant to maintain, of all by Family. And even Almaty. Well done guards and cashiers!
And of course, a separate respect for top management.
Think more deeply about the scheme of discounts and promotions, for example, you take 2, 3 for free, especially for illiquid. And you will have no equal!!!
Good luck in your difficult task- customer satisfaction!!!
And thank you for your hard work!!!
I haven't been there for a long time. I can write what I didn't like. You must first climb the stairs to the Kazyna shopping center, and then go down the stairs to get to the grocery store. Previously, the store had its own pastries, but now it seems that the shop has been closed.
You can buy everything at once in one place.There is a large selection, there are often promotions and discounts, always fresh bread.There is no queue👍