The best service. Friendly staff. Convenient schedule. Cars are not late. I put 5 I recommend
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Ирина
Level 7 Local Expert
April 25, 2023
The idea is great, but the execution is disgusting. The operator can't get through at the right moment, the operators work just like that, they don't even really listen. Drivers are 10-15 minutes late, talking at the wheel.
I was surprised by people who write angry comments, I drive sometimes, I like everything and the drivers were good, they always wait and also turn on the air conditioner) it only pisses me off that you can't reserve a minibus in the application if it's less than an hour before leaving the station, and. it's impossible to get through by phone
Smilebus is a service in Belarusian 🤷♂️
Money is taken only in cash and only at the gas station Belarus oil on the bypass of Babruysk🤓
Receipts for travel-tickets for travel are not issued not after payment, not when boarding this bus, not all along the route from Minsk to Gomel🤣🤣🤣
Our client is not our friend, we have a lot of them, they have nowhere to go, there are no other carriers, so we can safely not stand on ceremony with them!!!! Smilebus motto! There are pleasant exceptions, but rarely (((.
The boorish behavior of the driver was simply shocking. The concept of " humanity " is not familiar to a person from the word at all. Not only did he not pick up the phone when passengers called him, he also talked as if he were the King and God here. The guy was 1 minute late, and the driver saw that the man was running to the minibus, he just took off and left, and when they called him, he did not pick up the phone. The guy called from another number and asked what to do, he said, this is your problem, call a taxi. I personally called the driver 4 times to clarify which route the driver is traveling, i.e. at which stop I should get on. I understand perfectly well that I just went at random and I was lucky, because the same thing would have happened to me. As a result, the guy arrived at another stop and asked what to do, the driver began to say that he didn't care, let him call the SmileBus service, to which the guy said that he would write a review. At the Parichi bus stop, the guy apparently sent a complaint. 10 minutes later, the driver turned on the lights on the highway, the trip was at night, the driver screams at the whole minibus , clarifying relations with the passenger, telling him that he is a "SHEEP", because he wrote a complaint. I told everyone that I would arrive in Minsk at the metro station. The Institute of Culture will be at 01:17 , i.e. as it is written in the appendix. So that you understand, we drove all the way after stopping no more than 70 km / h, and when we entered Minsk, the driver's speed was 30-40 km / h, so as not to arrive earlier than the scheduled time in the application. The girl clarified whether it was possible to stop at the Mogilevskaya metro station, because the metro is about to close, in response to a rude "NO, the first stop is Avtozavodskaya metro station."
I travel Minsk-Mozyr-Minsk regularly, but this is the first time I have seen such an attitude. Please, when applying for a job with people, take into account not only the driving experience and experience, but also the driver's sociability. I would like to draw your attention to the fact that I wanted to leave my review of the trip on the website https://618.by / , but this was refused to me .
A typical greedy company. It is impossible to drive in the back row with 4 seats. But who cares.
The idea is for you to develop your business.
Install a couple more rows of seats on the roof and place 3 people on the driver's lap. Additionally, 2 people can be taken to the luggage compartments lying down.
It's disgusting.
Not only does the conder not work. The camera is only open for the driver. There is a cargo taxi ahead. There is no Wi-Fi. Rudeness to requests.