Disgusting service, incompetent staff.
I left my sneakers for repair, they said it would take a week. A week later I called, and at first no one could even find my contact and what kind of shoes I left. Then they found it, said that the master had left and everything would be ready in a couple of days.
Another week has passed. No one has contacted me yet. I'm calling and there's another problem with finding my sneakers. It turned out that they still don't have a repairman. No one was going to inform me.
According to the person who answered the call, "we thought we would make it."
I do not advise anyone to contact here.
First of all, I will start with the fact that a year ago the service worked much better, quarantine unfortunately went to their detriment. With this attitude, the business will fall apart sooner or later. And now in order of their shoals:
1. I used their service when they pick up the shoes themselves, gave a request in a telegram and after 5-10 minutes the person unsubscribed. And after 40-50 minutes they arrived and took it away. And after that, silence
The silence lasted 10 days, then on my own initiative I contacted the question where are my shoes, they told me that they had just started cleaning them today and that they would be ready within 1-2 days.
2 days pass, I wrote to them on Thursday, on Saturday afternoon I write asking where are the shoes and silence until Monday.
On Monday, they still answer and say that everything is ready and you have such an amount, then until that moment no one told me what it would cost so much, they did not even ask what exactly needs to be done with shoes. Well, I think okay, there didn't seem to be anything complicated there, let them take it.
2. The shoes were delivered, there were 3 pairs of sneakers with an average level of contamination at the cleaning. 1 pair was cleaned normally, the second pair was cleaned mediocre, that is, they did not clean the sole at all, which she approximately left like this and returned. The third pair was leather + a small piece with nubuck, the skin was cleaned, and the piece with nubuck was not treated or cleaned at all.
According to their price list and approximate calculations, it turned out that a complete dry cleaning was done, that is, the sole and everything else. And in fact, they were cleaned in parts.
And it all took 2 weeks, it's not critical to wait for such a period if you get a job well done.
I do not advise anyone to contact you if you urgently need to clean your shoes, if you need to clean your nubuck, they do not know how to work with it.
Personally, I will think 10 times whether it is worth contacting them again.
I gave the sneakers for restoration, the effect exceeded all my expectations! We plan to give away a few more pairs of shoes
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В
Валерий
Level 11 Local Expert
September 23, 2023
Excellent quality of work. The soaked sneakers were washed from the smell of dampness, cleaned within the specified time without any frills.
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Feruza Mm
Level 11 Local Expert
December 8, 2023
It makes its way as a dry cleaning and laundry service. As a result, it turned out that the painting of shoes and products made of leather, suede and leather.