In March 2024, I signed an agreement with this organization to install a video surveillance system at my entrance, where I live. At the conclusion, I was assured that after full payment I would get online access to the camera. It turned out that this was not the case. Although the contract specifies "storage of video data WITH THE ABILITY TO ACCESS THE ARCHIVE VIA THE INTERNET."
It turns out that this phrase has a completely different meaning. It turns out an interesting picture. Those who paid do not have access, and those who did not pay do not either.
Question: why did I have to pay for all this if I have nothing in return for it?
In short, the double meaning of the subject of the contract is misleading.
You feel cheated and a complete idiot!!!
Expectation and reality... For 2.5 rubles per month, access to a 24/7 video surveillance camera and the ability to view archived files for 30 days from the moment of recording through the Beltelecom application and no additional charges for equipment, installation, maintenance and everything else (according to the subscriber of the video surveillance service from Beltelecom). I wanted to get something similar from Modern Service LLC. No! Installation of video surveillance cameras at the expense of residents in the amount of about 100 rubles, depending on the category of citizens, divided into 5 months. Installed and connected after 3 installments. At the conclusion of the contract, the representative of the company did not explain anything, and even more so did not tell about the video archive access system, so I had to call and ask questions. The subscription fee is 5.5 rubles. There is no full access to the archive! Real-time camera view - no! To watch the camera recording, I had to call the manager at the organization. She accepted the application and sent it to another department. After a while, they called back and clarified the date and time of the desired appointment, offered to fill out a form with passport data, address and full name, without which access is impossible. Filled it out and sent it. As the time was approaching 17.00, they called and offered to continue the next day. The next morning, an employee called and dropped a link to a video file that needs to be downloaded and a video player, in case the phone is old and does not support the recording format. A 3-hour recording is more than 1 gigabyte. Downloading it to your phone every time is such a pleasure. The recording quality is not bad, but the color was often lost.
It's a disgusting office. They installed the cameras themselves under the entrance to Grodno. Then they began to try to conclude contracts, even through Zhes. The cost of installation from one apartment is 120 rubles, there are 15 apartments in the entrance. When no one signed the contract, the cameras were removed 3 months later.
they come on the 20th to conclude contracts, to the question from Beltelecom they say yes, because the house was previously notified that an agreement was concluded with Beltelecom for the installation of video surveillance, the contract can be terminated no later than 10 days before the beginning of next month, I remind you, they go on the 20th, that is, an attempt to dilute at least 1 payment, therefore 1 star, it would be possible to set 0 - would put 0
I put 1 star, They put cameras on the entrances since August, now for the third day there is no connection, I call, and they tell me there is something with the Internet, or some other excuses, and they calculate 18.50 and 4.81 a month....
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Show business's response
Андрей
Level 8 Local Expert
November 21, 2024
The contract is very cunningly drawn up, read carefully at the conclusion, if terminated after the 20th, you will still have to pay, if not, and there will still be a penalty, you are well insured.
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Яна Кручинина
Level 9 Local Expert
June 11, 2024
I am very pleased with working with your organization and ordering a video surveillance system for the house. This is a modern way of security, relevant and was done by you promptly and accurately.
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Алексей Мглинец
Level 7 Local Expert
July 7, 2024
The installation of video surveillance turned out to be a very useful and progressive step. I am satisfied with the result, thank the company, well done.
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Максим Молчанов
Level 9 Local Expert
June 11, 2024
We thank your company for the prompt and high-quality installation of the video surveillance system. The cameras help us perfectly in terms of witnessing possible unpleasant situations.
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Никита Катальников
Level 8 Local Expert
July 7, 2024
I was completely satisfied with the installation of video surveillance. Neat and competent work, the cameras are in perfect order now. Well done guys.
I was satisfied with your video surveillance service, good and fast online access to cameras and archive, excellent video quality, although I used to think that they imposed a sucker service on us until I connected online access.
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Show business's response
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Данил Воробьев
Level 8 Local Expert
July 6, 2024
Friends advised this company, they ordered video surveillance from it themselves. It didn't hurt in our situation either. Excellent observation, a constant witness to possible unpleasant events.
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Игорь Матей
Level 8 Local Expert
June 3, 2024
Thank you for your efficiency, courtesy, responsibility and high-quality work. I want to give you an A. Thanks!
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Роман Клюшкин
Level 8 Local Expert
July 4, 2024
A wonderful, kind attitude towards the client. Masterful installation without troubles and delays. I'm happy with this kind of work!
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Алиса Мальцева
Level 9 Local Expert
January 21, 2023
I rate it perfectly, experts with experience and high level. We consulted in detail about the installation of a video surveillance system and conducted it.