Terrible delivery, the goods did not wait, nothing can be achieved from the support service! It seems that they don't work at all. I ordered delivery from Astana to Petropavlovsk, it would be better to bring it myself.
We are waiting for the courier for the second day, and it is not known whether the parcel will be picked up at all. The coordinator is rude, does not control the situation. Couriers are not trained.
I have already ordered from the Caspi store for the 3rd time and the order was transferred to Spark 3 times, all 3 deliveries arrived 4-5 days later than scheduled, it is not possible to get through, and if you get through, they say tomorrow, the day after tomorrow, expect 2 more days and there is still no order, the operators do not call, do not notify that the order is delayed, you call yourself I spent the entire balance and did not get a response
To summarize: the delivery service is zero, there is no attitude towards the customer, they never deliver on time, I DO NOT ADVISE!!!!
I am extremely dissatisfied with the quality of the service provided. Late delivery, lack of feedback. I tried to call the phone number and waited for the 3rd in line to the first one for 10 minutes, and also waited for the operator's response for the next 20 minutes without waiting for the balance on the mobile phone account to end. As a result, I spent an amount equal to \ more than the amount of the delivery itself for trying to get through. I will no longer use the services provided by this company. I do not recommend contacting them if you value your nerves. We could not deliver the box for a period from April 5th to April 19th from Almaty to Aktau, while any other transport company carries out deliveries from 2 to 7 days.
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QWERTY
Level 30 Local Expert
October 13, 2023
Excellent office and friendly staff
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Anonymous review
November 26, 2020
I don't recommend this company at all. I can't get my product at all, I should have received it 4 days ago, I still don't have it. The couriers themselves can't figure it out. They didn't take the bodies at all now. So now try to find your product.
Punctuality is at zero, I postponed all my business and sat waiting for delivery all day, there is no feedback, I called for half a day and did not get through! No respect for customers! I will never contact this company again and I do not recommend it to anyone! I waited for the order for 11 days, when other companies cope with a maximum of 6-7