It is very inconvenient that this is the only place in the city. They don't want to make several service points in different areas of the city. Everything is NOT for the convenience of people. And inside this service center, everything is so shabby, worn, stale, untidy, everything is so poor that it's just unpleasant to be there. There is not even an elementary sanitary condition in the toilet - soap. They are rowing such money from the population , but they are sorry to spend it on service centers. The maintenance staff should be more polite.
It is necessary to create a service for servicing clients of the limited capacity of the MNG, since there are no ramps of the entrance group to equip tactile reflectors, handrails, etc. The akim of the district should take control., and it is necessary to make a weekly round to the heads of the department.
I go there sometimes, I lose my travel pass. The people there are polite and serve quickly. Literally 3-5 minutes and the pass is ready. Thanks to them.
On Friday, the queue was frenzied, 250 people in front of us were 50 people left and the Internet stopped working. Make a couple more of these cash registers it's not convenient that one cash register
Why go to get a student's transport card? You wait for her for a week, then pick her up again, during working hours, when you are at work. They would have made it electronic.
The most terrible place, the waiting room is very small, there is no bench in the courtyard, the queue is moving very slowly. Is it really impossible to hire enough employees?
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Алексей Б
Level 10 Local Expert
July 30, 2024
The family was on vacation in Almaty and Astana. In Almaty, they accept cash for bus fare, 200 tenge, and in Astana they do not accept cash, it is very strange, you need a transport card, what should tourists do, why not put vending machines at train stations, airports?As a result, I had to ride the buses only three times... many thanks to the cashier for her kindness and advice on the cards, and she also gave her own😁
The location is very disgusting. Changing a travel ticket for children is a whole problem. Trudge to the far side of the city. Move your cash register to the central areas of the city. It is not very convenient
The service is fast. Everything is automated. But it's better to come with cash and another minus is the constant queues. I wish everyone who lives far away strength))
It's a long way to go. A new neighborhood, not everyone knows. It is good to eat in 2gis. There is no photocopying service. I had to walk across the street. They didn't warn you that you would need to update the photo. They take photos through glass. The photo turns out to be black. They are trying to dismiss this as an excuse. We got to a disgruntled manager.
I received a travel card for a child. There are very long queues to get a travel card, a long wait, the room is cramped for so many people, they serve quickly.
Well done, they put coupons on, people began to enter through the queue.I personally liked everything quickly and without problems.Payment can also be made through a card.Well done
It's a normal ticket office, but it's always crowded. We would like to make one similar cash register in each district, otherwise the entire metropolis goes to one address like a funnel.
I gave it 4 stars because there are a lot of people. Parking on the territory of an apartment building. Many people come not knowing that they can provide some services online in advance. Weak advertising of services.
The queues are unrealistic. On-site registration was made online. Not everyone can tell you at the reception. The population is growing in the city, you can also open small ticket offices around the city.
There are no places to stand, I stood until the evening and did not make a card for the children, but a certificate for 3 days, the next day is the same, a complete mess
I did not like the location, it is very far away for residents of the Saryarkinsky district. Or open another one in the old town area. And I do not complain about the service, as well as everywhere they accept it in turn, so the rating is 3 stars.
..at college, we were given a certificate, we took a photo in advance, although it turned out to be optional, since there is an opportunity to take a picture at the pick-up point, we did not encounter a queue, we received it in 15 minutes and left. Have an identity card or birth certificate with you, 400 tenge to pay for the card itself and a certificate from the place of study
There is one central ticket office for the whole capital, there are a lot of people, you waste so much time in order to figure out the problem with the transport card!