I want to express my great gratitude to Inna Ivanovna!!!In difficult times, which happens in every family, we turn for help to services that we would not like to know about.But it is very important that people and the organization be conscientious and sometimes even sympathetic, despite the peculiarity of their work... Inna Ivanovna, a person with a capital letter, helped, sympathized and did everything possible.Thank you so much for that. Sincerely, Tamara Afanasyeva
I want to share my thoughts about visiting this organization. Mom said, "Let's go here, it's cheaper and they won't cheat." As a result: we stood in line for an hour and a half; they don't do what we wanted (they say take what is ready). And they take 100% prepayment!
We went to a private trader at Olshevsky 20, they told us everything, suggested how to do better. The price turned out to be more reasonable and on time — within a month.
And this state—owned company is for pensioners who think that it is better here because it is a state organization. They probably don't read reviews either…
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Елена Е
Level 13 Local Expert
January 19
I had to apply for the service in 2023, for the first time, and I am very sorry that I chose this organization. Only one stage went smoothly - 100% prepayment. Then the problems went on:
The photo correction was done so unprofessionally that I asked to return the original (there was an uncoordinated version on the monument);
🔴 before installation, we had to contact 2 weeks in advance and agree on the day/time (I live in another country and left a comment about communication only through the application) - we did not contact, accidentally learned about the installation from the designer 1-2 days in advance and, of course, I could not attend/from me;
🔴when ordering, they promised a photo / video installation, they never received them, much later they "begged" 2 photos from a distance where there is no chance to evaluate the result;
🔴 it was installed crookedly with damage and debris scattered there, it was apparently difficult to maintain the ground level and mountains appeared on the site;
about 5 times they promised to redo it, they set a day, I flew in / came from another country for this and ... left after a couple of days without result.
I talked with specialists of different levels and everyone guaranteed that everything would be done and this was the first time. And so many, many times. I left a complaint, a written response, to which I never received.
As a result, they somehow redone it and I forgot this organization like a bad dream. I'm afraid to even think about the warranty here.
All this time, painful for me, coming pointlessly to redo, I looked with admiration at other organizations and their installers, carefully installing beautiful monuments, cleaning up after and observing the agreements…