I recently purchased an entrance door at a store in Gomel on Mokhovy Lane and would like to share my experience. I should immediately note that the specialist's advice was at the highest level. He helped me choose the perfect option, taking into account all my requirements.
The delivery and installation of the door went very smoothly — the installers arrived strictly at the appointed time and performed the work efficiently. I live on the ground floor, so sound insulation was one of the main criteria for me. The previous door, which I bought at the KSK store (model Trust T4), turned out to be a complete disappointment: the sound insulation was terrible, and in the end I had to return the money through the court.
I've been testing the new door for several days now, and I can say with confidence that the sound insulation is just great! I am very satisfied with the purchase and service. I recommend it to anyone who is looking for high-quality entrance doors in Gomel!
When visiting a door store to choose an apartment entrance door, my experience turned out to be quite negative. We came on a day off, hoping for a calm environment and the opportunity to carefully consider different options. However, to our horror, construction work began inside the store: the staff decided to drill.
Unsurprisingly, it was extremely uncomfortable to be in such conditions. The noise was so loud that it was possible to concentrate only on not losing the remnants of patience. When I asked the seller how long this would last, carried away by the hope of at least some understanding of the situation, she coldly replied that she could not do anything about it, since it was according to the work plan.
It became obvious to me that such actions are absolutely inconsistent with the principles of customer orientation. Why is it that on a day off, when most people have the opportunity to visit a store and choose the right product, no one thought of rescheduling these jobs at a more convenient time? How can you let customers with negative experiences go like that when the most comfortable space for them to choose and buy should be created?
This behavior clearly scares off customers, and I felt not like a welcome customer, but as an obstacle in their plans. The success of any business depends on customer satisfaction, and in this case, the store has definitely lost a potential buyer. I was hoping for excellent service, but instead I got a complete lack of care and attention to customers.
Judging by the reviews, it's good that we bought the doors elsewhere.
Great salon!!!! A large selection of doors. The managers will advise you competently and select the door for you. in terms of production time, we invested on time, even faster than promised.it was manufactured and installed in 3 weeks.Thanks to the steel line!!!