Good time of day. I want to leave a negative review about the work of this company. I ordered a set of bedroom furniture . We quickly agreed with the company that deals with furniture, and the delivery was organized through the Express Status. The cost of delivery to the city of Dobrusha in the Gomel region was 60 rubles (everything seemed to suit me well, and it was agreed that I would have one assistant for unloading). Further, the driver informs about an hour before arrival that he will not help, as soon as he delivers the cargo from the car. The time was quite late (about 22 hours, who else can be found to help at this time?). The driver arrived at about 23, said that he would only serve furniture from the cargo compartment, and if he needed help, bring it to the apartment, which is located on the ground floor, only for an additional fee (although there is an agreement between the furniture company and the transport organization that the driver provides assistance in delivering cargo to the apartment). There was nothing to do, my wife and I had to unload quite heavy boxes, which the driver looked at completely indifferently. Only after the intervention of a representative of the furniture company, thank her very much, the driver deigned to help. Although there is an agreement between the furniture company and the carrier company that all additional cargo lifting services are compensated, it turns out that the driver wanted to put money in his pocket. Extremely dissatisfied with the delivery, just terrible!!! The absolute indifference and greed of a particular driver. I strongly do not recommend contacting the carrier company. At the same time, special thanks to the representative of the furniture factory for promptly resolving the issue, even at a late time on a day off.
The delivery is very bad, I do not recommend contacting them! The store issued a scheduled automatic transmission delivery to the city of Vitebsk on November 27 for December 2, the operator calls on December 1 and says that they have 1-3 days for delivery, but as you have a scheduled delivery, the courier will bring you an automatic transmission in Vitebsk on December 2. The operator calls on December 2, and says your Accp will be pre-delivered on December 3, I explain to her that yesterday they called me and said how scheduled delivery is with me and the order will be delivered on December 2, as a result, they forgot to load the order into the car on December 2 and did not bring it. I called the operator and agreed to deliver the order before 12.00, since their jamb that they did not load on the 2nd, as a result, the operator calls today on December 3 and says your delivery will be delivered by courier after 13.00
As a result, I am out of work on a car, and my car takes up space on a lift at a service station, all because of this attitude of this express delivery.... Who promised on Monday, but blunted themselves. Therefore, only 1 star is a stretch
This is not a transport company, but a single name. The car spare parts were shipped, they were delivered promptly, but when I came to pick up the spare part, I ran into some minor problems. When I approached the "person" who issues orders, I started calling him the number, to which he just defiantly left and returned after 8-10 minutes, and when I hurried up to him for the second time, there was already an incomprehensible queue in front of me. When it was my turn and I named my order, I was told that I had to pay without change, to which I said that I did not have the amount without change, I was told that these were my problems and that I would come when I had the amount without change. As a result, I did not pick up the product.
The first impression is extremely negative, the delivery date is postponed three times, motivating that bulky cargo, apparently priority is given to small cargoes, when you change your plans and wait for your cargo at the time appointed by them and then they call you and say sorry your cargo did not fit and they feed you breakfast, this causes, to put it mildly, not a year!!! Today is Saturday, they promised to deliver on Monday, I will wait for the result and see in what condition the cargo will be delivered.....
A good place. A terrible team. If you want to ruin your day, come and meet their managers who have a lot of experience in how to distort information and make everyone look like idiots, but not them. I do not recommend this company for dedication and it is better to avoid it
They are deceiving with experience. A belief !!!
A very good company, they know their business. We have been working with this delivery service for a very long time and everything is fine. I recommend it, for me this is the best option for a delivery service in Minsk.
The delivery was supposed to be on Saturday, the store did not specify the exact time. At 11.00 I called the dispatcher, she said that the delivery would be from 12 to 14.00. This is not Minsk, we rushed there. At 14.39 I call the dispatcher again, she reset the courier's number, he said he would be there in an hour. At 16.04 I call him again, he says I'll be there in 15 minutes. At 16.30 he calls, says that he is standing somewhere perpendicular to M Street..., and asks where he should turn left or right. It is interesting that I could answer this question if there are more than 10 intersections on this street. When he arrived, he was very indignant: why am I riding here? He told me that I do not know where I live! ))))) that he has a free parking time of 15 minutes. It is not clear what this information is about. He did not answer our question that we had waited 2.5 hours for him. When asked to provide the company he works for, his last name, he refused. I recorded the whole conversation on a dictaphone. A white minibus. an ....
Great company! I have been using their services for a long time. The site has a very user-friendly interface, everything can be arranged quickly and easily. They bring everything in one piece. They always observe the delivery time frame. It has never happened that I was not at home during the delivery. We are always ready to help the client, if something does not work out, the managers always help.
It couldn't be worse. There is no feedback, it is a whole problem to find out information about the order, although delivery in Minsk is a couple of little things. When calling, no one picks up, and if they do, they give information that another specialist is handling the order, we will call you back and silence. I will complain above
I ordered an oven and a dishwasher. On the appointed day, they made a preliminary call and oriented the time. In the specified time period, the driver called in 15 minutes, arrived, and helped unload. The package is intact, there was no damage.
I came across this company for the first time, the company where I ordered cots uses its services. To say that HORROR is to say nothing, since Tuesday I received a call and every day they postponed delivery to tomorrow, arguing that large-sized cargo is delivered up to 3 days. Every day before lunch, I was at home and waited, and every time around 11 o'clock they called and rescheduled for tomorrow. As a result, my bags were delivered to me on Sunday (I think it's clear that it's not for 3 days) and the impression was finally spoiled by the driver, who did not help get the cargo out of the car to a pregnant woman and seeing that an elderly woman (my mother-in-law) came to help, too, did not help, so he also said to hurry up because he was hot and we have to go. My husband often works with toansport companies and even he has not encountered such an attitude
It couldn't be worse. They deliver to Malorita on Fridays. The goods from the store were transferred on Wednesday. I'm calling them on Thursday, when is the delivery? They said they would call me back on Friday. They called on Friday, said they couldn't do it today, and offered to do it on Saturday. I said I couldn't because I wouldn't be in town. They offered it a week later. pancake... It would be faster by mail. They offered to intercept the goods in Brest 😳😳😳 or on Monday with an additional payment of 20 rubles ((( as a result, we agreed on the following Friday. Let's see how it will be... I'm shocked. They communicate incorrectly. The manager hangs up... It is faster to walk 400 km to Minsk than to wait for them. Customer focus is at zero. Friday is a sufficient day, but they can't deliver.
I constantly send cosmetics around Belarus, everything is fine and they are delivered on time. And if it were possible to track the status of the parcel, you would not have a price)!
Great!
Online store , delivery in the Republic of Belarus is carried out only by this organization. The product reaches the customers, it is not lost, which is very important.
It is better to avoid 1000km. Delivery was agreed from 11 to 16.20 min. for work issues, I could not pick up the phone, I called back, the courier called the following delivery addresses, along the route the next one was 800 m from me. To the question of whether you can bring it on the way, drive up yourself or the next day. Dear ones, if you could have ordered the delivery yourself for over d... I will get the cost from you. And so a package of 200 grams of weight on the way for 15p is too much pathos from the drivers.
My review is very bad!!!I can write a whole poem, but I won't waste time because the company wasn't in a hurry to deliver my goods either!!!!!I will never contact this office again! The delivery is postponed several times and the call is put in front of the fact that there will be no goods!If you can't work on your own terms, don't work!!!!!!!!!!!!!!!
Hello, I want to leave my good feedback about the driver Rusak Artyom Yuryevich , he always arrives at the time without any growls, he will always help to bring the parcel into the house ,A very good driver 👍
I really didn't like this delivery
Drivers are rude, in very very rare cases they will help unload the goods , maybe put the car far away and you yourself go back and forth carrying boxes, and I'm not talking about some floor or something, at least to the door , being in the position I carried the goods myself and the driver stood and looked at it. The second time, the driver shouted at my administrator that he was checking the availability of goods on invoices, and he was running out of time, actually! Delivery is delayed for 3-4 days. The impressions are not very good from this company, I would not recommend it to anyone.
I was very pleased with this delivery service. The cameramen girls are great fellows. I have some communication problems, the phone is often unavailable, but the operator dialed until I picked up the phone. Thank you very much for this, as I was very much waiting for this product and worried that they would not bring it without calling back. The driver arrived even a little earlier in time, called in advance. I was alone at home, I even helped to get and lift the goods home, thank them so much for that) There were questions about the product, but the girl is the operator of this delivery service, quickly connected me with the store and I solved my questions) Just well done) Everything is prompt .
No advantages! Some disadvantages!
The most terrible service I've ever encountered!
they say delivery takes 1-3 days, but in fact they will be fed breakfast for a week, no specifics. It's not a very serious organization!
Very low service among such figures, it is easier to order by Russian post
Your product will most likely be delivered to you, but not on the day you need it and certainly at a different time than you agreed. The delay is about 7 days and 6 hours earlier. Extremely unreliable, And positive reviews are most likely left by the girls from this company.
Save money, nerves and time,
I didn't realize that nowadays there are people who are so clogged to work, doing what is convenient for them, and not what you ordered
We never got our order. We postponed the delivery 6 times (on the day of delivery), we have to make a refusal for 7. I advise you to think carefully before cooperating with this company
Terrible horror, I agreed with the seller a few days in advance, indicated that I would sign up for a service station, and I may have to change the address, because if they bring one address before lunch, if after lunch, then another, I signed up for a service station at 15.00.
On the appointed day, a lady calls at 12.00 and says that the delivery will be from 19 to 23, I say how so, why, I explained to the seller that I need until 15 00 today. And she told me, oh, oh, in such a very pleasant, magical voice, like you go to the forest guy. And with this voice of mine, I'm still trying to be rude and explain, like I don't like writing a review, you'll find where to leave it on the Internet.
Was it really impossible to call on the day before delivery, tell when to wait for delivery, then something else can be postponed, fixed, but not 3 hours before the reception, the only thing that can be done is to cancel the recording, destroying all plans for yourself and the master, and it's not so easy to get to the master, yes And it's not so easy to get off work.
Ugh, that magical voice is still in my head .... yay, yay, and chewing gum from one side to the other, and again yay, yay, in every possible way showing my disdain and indifference. But 50% of my frustration is this, if she politely tried to explain something, sympathize, deceive, that the driver would try very hard, and in violation of the speed limit and traffic regulations in general, as well as sound logistics, she would come to me first, *** that this would not solve anything, and I'm going to be repaired anyway, but the appearance of compassion would make my fiasco easier, but this arrogant attitude doesn't matter, it kills.
I have never contacted him, I regret that I contacted him, although I asked the seller to send it by avtolaitexpress, and it is cheaper and more reliable, but unfortunately he did not agree, and I will not contact him.
Damn it, damn it, how can I continue to live with this, and even without spare parts, and today is Thursday, and on Saturday they will come to look at the car, this is of course a setup, thank you.
The status of the skirting board is Express...
The best I've ever worked with.many thanks to the responsive staff, polite couriers and the right head of this organization. I was very pleased. Thanks
The most terrible delivery that I used. For 4 days in a row, they called in the morning and said that the goods would be delivered tomorrow, but in fact they were delivered only a week later. I do not recommend this delivery to anyone!!!!!!!
It's just a nightmare!!! I have never met a worse delivery company!!!
If a young girl is standing in front of you, this does not mean that you can yell and raise your voice, at least for ... They didn't send it!!!!!!!!!!!!!!!
Guys, I've been working with deliveries for three years, but this is the first time:
Firstly, they are rude, rude, raise their voice!!!!!
Secondly, they called that they did not come like all normal companies in 30-40 minutes, but they called in 2 minutes, so also with the cry "go outside and meet..."
Thirdly, for such money 120 bel. Rub. for delivery could have been done in a more cultured way with people…
IF YOU DON'T KNOW HOW TO WORK WITH PEOPLE, do something else....!!!
The worst delivery I've ever seen in my life.They delivered the goods to me several times and only after I started talking about the application to the police, then they brought what they needed .People don't mess with them! employees are constantly rude , drivers always come with a dissatisfied face !!!!
A company that is generally better not to mess with. The auto parts company accepted the order and the employee sang so sweetly that the delivery would be on Saturday, which suited me. He said about the time that an SMS would come indicating the courier's data and delivery time. Saturday is the day thrown out. The status of the Express SMS was not sent at all. She began to raise the company again so that they would find out what was the matter. Then they called from this expressive company and said delivery from 14 to 16, wait for the call. B16 called them back herself and here's a surprise for you, the delivery will be from 19 to 21, you see, the poor loaded employees there made a mistake with the time. So sit and wait further. Or you could send an SMS and specify the time and the person went about his business until the evening. Always ask which company the person who ships any product works with. Status express, this is the worst thing I've ever met.
Terrible company. We ordered the delivery of a large-sized cargo of 200 kg. They asked for delivery from 17.00 to 20.00, because it was necessary to order the services of movers. They did not go to our meeting and agreed on delivery at 21.00. But even at 21.00, the cargo was not delivered to us and they said that it would be delivered in 1-1.5 hours. I had to give up dostaki. They asked to deliver it any day from 17 to 20. We were told that they could not say exactly what time it would be delivered. It turns out that the logistician, when making up the route, cannot take into account that the cargo is large and movers are required. The operators did not answer immediately and when I got through, I asked if the car was in time for 21.00, she answered this question with a message and did not decide it was necessary to call back. The company is terrible!!!! The cargo has not been delivered!!!!
The most disgusting delivery service I've ever encountered. If you have a choice, do not contact this office.
The level of organization of customer service is absent, from the word at all. They come up with delivery dates and times for themselves, cancel them themselves, and the funniest thing is that they do not inform the recipient of the goods. They don't care what time it is convenient for the recipient of the goods, they decided so and that's it. Coordinating details with the recipient, notifying the recipient of changes, entering delivery details, recipient's wishes and capabilities into the work database (of course, if there is one) - all these functions are disabled for the company.
Legal entities (sellers of goods) who have contacted this non-delivery, think about your reputation!!!! In order to attract a buyer, you spend money on sales training, advertising, etc., but such "partners" reduce to zero with their "services" a good impression of you, your staff and your product. The buyer will not have the desire to come back to you again and get involved in another trash and "guess the melody" with the delivery of "status express".
Just terrible delivery, the courier considers himself a god, calls and in an ultimatum offers to catch him in the city himself and pick up the goods, the question is why then the delivery address???? The delivery time in this company is just, as I was told, a "convention" Terribly rude and ill-mannered courier
terrible delivery service, a text message came that the courier would arrive from 16 to 18, at 18:30 I call the courier, he says that he will arrive closer to 21, I call at 21:40 he says that he has already unloaded and will not come, who should have informed me about this?
I called the dispatchers that evening, so they didn't pick up the phone, even though they have a working day until 10.
the next day, I couldn't get through to them three times, then I got through, and they told me that they had a specific driver in Grodno, what do I care about your driver, I don't care if he's specific or not, I needed my goods at the specified time, moreover, the time specified by them.
Firstly, the cost of delivery turned out to be more than they said on the phone. The data for the personal account has not been sent. The site indicates that the client's wishes are taken into account, it was not there. I wrote the delivery at 17-00 or later, it was delivered at a completely different time. And if you are such a cool delivery, why don't your own cars carry orders, and then some left-wing private trader brought them. No check, give me the money and sign it, and they didn't deliver it to the address. Did you see him in a hurry? The company did not meet expectations.
Great job as a manager and courier. Delivery is on the level. Previously, the courier called and warned when he would arrive. The goods were delivered to the apartment at my request, as I was alone with a small child. Thanks for the work! I recommend it!
A customer-oriented campaign. You can send cargo to ANY locality in the Republic of Belarus! Well, take it away, respectively. With subsequent forwarding to any point)) Heavy or bulky cargo? No problem!))
They delivered bulky cargo, more than 150 kg. At 8:30 they called and said they would bring it from 9 to 12. At 12:30 I called them myself, and they said that the goods did not fit in the car, and they just forgot to notify me about it. They don't care much that I called people to unload, and that I needed the goods the very next day. Well, they apologized, well, they asked when else they could bring him. But won't this situation happen again next time?
A lame company, pasty shoals.
It is better to hire a cabby with a cart on a donkey or to roll it yourself on a cart than to mess with these people....
See original
6
2
A
Anonymous review
October 10, 2020
I was waiting for the goods from Minsk to Grodno. It was necessary to take delivery as early as possible. At the same time, I asked the seller to tell the delivery service that we want to receive this product upon our first arrival in Grodno.
As a result, I was contacted at 10 a.m., informed that the car would be in Grodno from 12 to 17. I asked them for the driver to call me upon arrival in Grodno, tell them that I could drive up and intercept the delivery anywhere, or discuss other solutions to this issue with the driver.
Of course, the driver didn't call.
What happened: I call them three times an hour after 12:00. No response. Service at level 0+
The driver arrives at 15.30 and calls me 2 minutes before arrival. When I asked him if the dispatcher told you that we asked for software earlier and why you didn't call us at all, he answers something unintelligible, like you asked for software earlier, but they didn't tell me that you were ready to drive up and intercept the delivery. Well, in short, he decided not to call at all and this is normal in his opinion.
When asked why you didn't call at all, I asked for silence.
Bottom line: late delivery, no feedback, no respect for the customer.
This company sucks!!!! This is not a fast delivery, but guess the delivery. They can bring it the next day, or they can bring it in a couple of days. You never know what time they'll arrive. It feels like the dispatcher and the driver are from different organizations. The dispatcher cannot name a specific delivery time and gives a run-up in time of as much as 3 hours, and the driver calls 5-10 minutes before he arrives. Here's how to get from one end of the city to the other in 10 minutes?They don't want to wait. I have the impression that I am not paying them for the delivery of money, but they are taking the goods to me for thanks, and it is also my fault that I am not at home. I'm not talking about documentation at all. They have no idea what a copy of the check (soft check) is, they hit the cash register twice and bring it. If something is wrong with the delivery to the control room, you can't get through - they don't pick up the phone. In a word, Sharashkin's office, and you have to work with them.