The strange incident of the electronic queue and the rude attitude of the employees. The situation: The woman in front of me, who was called on a ticket, mistakenly went to the cashier 2 (she had a cashier 1), and while she was going to the cashier 1, my ticket was called immediately, I thought it was already in the second cashier. Then there were 2 cash desks. When I went to the cashier 2, the cashier raised his voice to me and said to the whole room, I did not call you!! By the way, the cashier also answered rudely to this woman. Is it okay to address visitors like that and raise the tone?! I stayed waiting for the woman to be serviced. And when she walked away from the cash register, they immediately called for a trace. the ticket is after mine, and in the end it turned out that I was passing by the queue. How so?!
A huge disadvantage is that everyone is crowded in one room, there is no privacy, and you still need to tolerate disrespect for yourself.
Do a well-mannered job with the cashier 2, a girl who looks about 20-25 years old. Watch the camera as it communicates with visitors. Raised tones are not acceptable in customer service, especially if there was no reason for it!
I was in Minsk in September, I opened an MS card in USD for trips abroad. Compared to other banks of the Republic of Belarus, in my opinion, the best value offers for non-residents. They opened it right away, I got an unnamed plastic, I don't need a personal one yet. It is replenished from the Russian Federation. Of course, the application needs to be improved a lot more, but it is quite working.
Belcard is a pity that it is only virtual.
Wild horror. Boorish attitude towards customers. The girl is a cashier (age from about 25 to 35 years old), rude, raises her voice for no reason at customers through one. The room is small. The team behaves as if they are at home. and all the visitors - the guests came to them at the wrong time.
A good bank, the highest exchange rate in Gomel, I am very pleased. I changed the currency today, although they gave me small bills, but a branded bag as a gift, thank you!
When exchanging currency, they sell bills, which they themselves then do not accept. I changed a decent amount, they slipped mold and stamps and tears. In general, the complete package
A cozy, pleasant bank without crowding and ELECTRONIC queues!!! I took out a loan with an overdraft with a Grace period of up to 45 days - it is very convenient, especially since the card is also a discount card in Euroopt. I recommend.
It is close to the central market and the train station is just around the corner. Favorable exchange rates in Gomel. It's a pity that the room is small, the queues are long)
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Show business's response
D
Level 12 Local Expert
February 11, 2024
A bright and clean branch, I changed the currency there, it was the most profitable exchange rate. Fast and courteous service. There was a queue at the checkout, but not a big one, there was no one to see the specialists. In general, everything is fine
A good course and smart queues with one working checkout
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Ирина Романова
Level 6 Local Expert
August 17, 2024
Critically slow maintenance of cash registers for currency exchange operations: up to 5 minutes per person. You need to allocate a day for 1 visit to the bank - this is absurd.
I wanted to update the data, there were 15 people in a small room, confidentiality was 0, only a couple of ticket offices worked, I took a ticket, it was written in the queue of 1 person, waited 20 minutes, the specialists did not receive, left
Recently I visited Statusbank the other day and I want to say that this is a new bank that started working in Belarus, but I would like to suggest building it also in the whole of Belarus and in Zhlobin, because since it is not there, Gomel has very good, polite staff, service at a good level, class I liked how the girl helped me Unfortunately, it's a pity that I don't remember her first and last name, but I want to thank her for the good service