Unfortunately, a metal string is used to dismantle glasses, although for a long time polymer materials have been used to dismantle glasses that do not scratch the paintwork to the metal (without causing corrosion). They need 4 hours to replace the glass and cannot be present at the same time, they are clearly hiding something. Under such conditions, I would not trust them to replace the glass.
I changed the glass, there was a small jamb on the glass itself. The next day they called and said they would change it for a new glass under warranty. So far, I am satisfied with the service.
The best service I've ever been in!!!
I will recommend it to everyone, I installed the windshield quickly and efficiently, I drive and rejoice, thank you very much for what you are, good luck and prosperity to Stekolkino!