Pretty tasty dough in its raw form or how your bakery ruined our family's wedding tradition😬
The parents ordered a loaf for the wedding, having previously agreed on the date and all the wishes for the product. The loaf was beautiful and made on time, and perhaps that was the end of all good things. On day X, the newlyweds, as expected, bit off their pieces of loaf, ate them and that was it. The remaining part of the loaf is suitable only to feed the birds in the park, but even for this it must first be dried to the state of breadcrumbs.
To resolve this situation, we contacted representatives via Instagram with an offer to exchange a loaf for other products and provided customer data so that the management could contact us. It's been almost a week, but no one has called.
If you plan to order products for your holidays, then I strongly recommend paying attention to competitors or choosing another institution, since the level of professionalism and attitude towards customers in this bakery leave much to be desired.
The pies are delicious, of course, but the delivery is just a nightmare. An interval of 1.5 hours is already too long in itself, but when the courier is late for another hour, it doesn't fit into any framework! And instead of calling in advance and warning about the delay, the deliveryman only mumbled some ridiculous apologies about "a lot of orders." As if it couldn't have been predicted and somehow organized the process! The pick-up point is only 1.5 kilometers away, I would have picked it up on my own! Because of your birthday approach, the lunch break is completely disrupted, the mood is ruined, and all work plans are disrupted. It's a complete disappointment! I don't think I'll ever contact you again. If you can't handle the flow of orders, it's better not to take it at all.