Stroitelnye i otdelochnye materialy, tovary dlya doma Pan.by
145 reviews
August 9, 2024
A wide range of floor coverings and siding. The staff is polite, courteous and attentive. The guys know their stuff. Convenient parking. Reasonable prices. Current sales and promotions.
See original · Русский
July 24, 2024
I recently purchased laminate flooring in your store and was very pleased! The quality of the product is excellent, and the assortment was pleasantly surprised. The installation was easy, the material looks great in the interior.
See original · Русский
September 2, 2024
Personally, I will not recommend this company to anyone, and at all stages, from selection assistance to installation. To begin with, one of the conditions for choosing the purchase of goods, namely skirting boards, was the installation by the same office. When we arrived at the showroom, there were no managers happy to help with the selection, everyone was busy or pretended to be busy. At that moment, I should have turned around and left right away, but I was stopped by the fact that the site indicated "there is an installation wizard" I politely asked for advice because I'm not good at it. The manager came up, pointed at the baseboards and said he would give the phone to the master, who would come to the measurement and help with the installation. That evening, Master Pavel arrived, measured everything, and made a list. We agreed that he would install skirting boards and thresholds between laminate and tile in the rooms. With a list of materials that could be purchased in the online store, we made an order, our purchase arrived on time. But the interesting thing began with the installation, the master postponed the meeting 2 times. And now the day of installation has come . As a result, the master did not do the work on a turnkey basis, because it turned out to be the wrong number of plugs, he forgot about the white silicone and most importantly...he ruined the laminate and tile when installing the sills. When we presented a claim to him, he said that he would compensate for the damage and fix the defects. As a result, the master crowbar was missing. Oh, yeah.... the plugs were not ordered without adventures....
See original · Русский
1
August 30, 2024
We placed an order in this store. We received a call on 23.08 and were informed that the delivery would be on 24.08 at lunchtime, everything was fine with us. The day of delivery came, no one contacted us, I called on my own at 17.00, the girl answered, who could not give an answer to the fact that there was no delivery. She said that I couldn't tell you anything, wait, I asked for the driver's phone number (if I hadn't asked, I wouldn't have been given it), they dictated the number to me, called the driver, he replied: your panels didn't fit in the car, there won't be delivery today, I warned the logisticians about it. Then I called the store again, the same girl did not communicate competently, not professionally! A very unpleasant situation, we waited until the evening on the weekend. The store is not functioning properly
See original · Русский
1
July 20, 2024
If you want to rub your nerves and spend your time, come here. Especially if you arrange delivery. We concluded an agreement in which the delivery date and time period were agreed upon. Nothing was delivered on the agreed date. After I called them and clarified why nothing was brought, they said that I allegedly misunderstood. Although everything is written in the contract. Trying to somehow find out when my order will be delivered, the answer was you will be contacted. An operator was contacted who knows absolutely nothing. After long negotiations, I decided to cancel the order. Only after these words did they begin to move. So I do not advise contacting this organization. It is better to look for a normal organization and not contact them.
See original · Русский
2
March 5, 2024
I would like to share my delight from the experience of working with this company. We decided to update the tiles in our house, and were pleasantly surprised by the efficiency and professionalism of the staff.
The manager we talked to was exceptionally competent and friendly. He quickly selected suitable tile options, described their characteristics in detail and convinced us that there was no need to overpay for goods of similar quality.
The delivery was carried out on the specified day and time, which pleasantly surprised us with the timeliness and organization of the company. And the prices of the goods turned out to be quite acceptable.
Overall, we were very satisfied with our purchase and service experience. Thanks to this company, our house has acquired a new, stylish look. We will be happy to recommend it to all our friends and acquaintances!
See original · Русский
1
December 15, 2024
We ordered PVC panels. Of the cons: models that are not in stock are presented on the site and this is confusing, of course, and you wonder what you chose for so long, but not in the end. After thinking for a long time and searching, others chose on the same site. Everything is at the highest level: consultation, description. They even took a picture from the warehouse and sent a photo. And the panels turned out to be super - beautiful! There is no such choice on other sites: I searched thousands of stores in the city. Thanks)
See original · Русский
September 6, 2024
I do not advise contacting this online store and, in principle, the company! The employees are incompetent or they don't care, because they probably don't get paid enough. They are not responsible for anything, the delivery time is disrupted. In their own program, they do not see whether there is a product or not, but they accept payment for this non-existent product. As soon as you start to figure out what and why, they stop answering calls from their mobile. They do not bear any responsibility for the quality of the product, because they write that it is not theirs, but the manufacturer's... And the problem should be solved by the buyer and the manufacturer, and they have nothing to do with it... Extremely outraged!!!!
See original · Русский
1
September 23, 2024
Low rating for non-professional service. There are constant problems with logistics, with the delivery of goods. When calling, managers say that it's not their fault, but the logistics department...but I turned to you for the goods, and not to the logisticians, respectively, I transfer the claims for the goods not delivered on the appointed day to you. It is sometimes impossible to get through. They don't call back.
See original · Русский
May 16, 2024
I liked this store, there is a huge assortment of laminate flooring. My wife and I have already ordered all sorts of things here for the renovation of our apartment several times. The consultant did a good job, told everything competently, and then quickly collected the order.
See original · Русский
August 14, 2024
Over the past six months, I have applied here for the order and purchase of finishing materials 5 times for sure, I bought panels for the kitchen, the ceiling for the bathroom. The last batch brought me window sills and ceiling panels for finishing the balcony. There are no complaints about the work, everything is clear. I recommend.
See original · Русский
1
September 28, 2023
We contacted the showroom about the wallpaper. I liked everything very much. Special thanks to manager Vitaly for his help in choosing. I explained everything clearly and showed samples. I took into account all the wishes of my client. Thanks to Vitaly for his boundless patience)
The delivery was on time.
It's nice to join this organization where wonderful and friendly people work)
Such excellent workers should be given a bonus for the long-term desire and zeal to work)
See original · Русский
1
September 5, 2024
There is parking, but it is often occupied, it is better to arrive before lunch. The showroom is normal, but I had to wait for the manager for half an hour, because he was busy with other people, they also chose laminate flooring. They probably should have more people.
See original · Русский
July 8, 2024
The most terrible store in Minsk! to avoid problems, I recommend looking for other stores. The main slogan is pan.buy - floated the goods over the threshold - your problems. they do not even try to solve the problems of customers in terms of product quality. they promise to call back and then ignore it.
See original · Русский
3
September 5, 2024
in general, everything is OK. I took the siding here. As I understand it, all the negativity is lower because of the prices, which does not always mean that the store is bad in our conditions. My price hasn't changed…
See original · Русский
May 26, 2024
An excellent showroom, a large selection of floor coverings, very polite managers! Upon request, KP received a quick response! I was choosing a laminate for my client. Good discounts for designers!
See original · Русский
August 23, 2024
Everything's fine
There is a choice
They will tell you everything you need and help you .
I recommend
See original · Русский
January 24, 2024
The store may not be bad, unfortunately it was not possible to evaluate when the seller did not want to serve me in the hall with great dissatisfaction.
"Customer orientation" is at the highest level. The seller preferred to continue collecting gossip with her friend instead of doing the job. at the request that I want to choose wallpaper and look at the offers on the hall, they threw a catalog in front of my nose and went on to their gossip.
The owner, of course, would do well to check how his sellers communicate with customers.
See original · Русский
2
June 12, 2024
When buying, the company's employees behave well and sell everything competently. But we faced the problem of a refund. They do not meet the customer halfway at all. They say take the bulky goods yourself to a warehouse on the outskirts of the city. Terrible attitude towards customers. We are disappointed with the contacts with this company..
See original · Русский
2
July 28, 2024
If there was a score of 0, I would have put it!
The consultant entered the order incorrectly! I came with my list, dictated, the consultant hammered into the program. They double-checked, I ticked off in my draft what is there and what will be brought. Immediately, I paid for the goods + delivery. It was on Monday 07/22/2024
They promised to bring everything the next day
The next item was not delivered.... The crew is waiting., I pay for the downtime.
Wednesday - there is no product ... I call the director - the answer is " tomorrow will be for sure!!!, "
Thursday- half of the wrong product is being delivered!
You call the consultants - they are rude and send (there is a recording of the conversation)
On Friday, they do not pick up the phone for a whole day. I call their director - lies again!!! I'm starting to make a deal - they promised to bring it on Saturday morning. The brigade is standing .. I pay for non-working days.
The product has not been delivered yet!!! They don't pick up the phone!! I do not recommend it!!!
I was at the construction market on Malinovka - there is a lot of siding, everything is available, and there is a lot of assortment. I am very sorry that I fell for the advertisement!!!! Who needs the photos that they brought, I can send them
See original · Русский
3
December 18, 2023
I liked this store, there is a good assortment of stucco. My wife and I have already ordered materials for apartment renovation here several times. The manager did a great job, he quickly collected my order. The materials are of good quality.
See original · Русский
1
July 25, 2023
A year ago, there was a very good organization, but the burden of popularity has done its job. I applied twice, with an interval of a week.
Episode 1. I bought linoleum by bank transfer, chose it - it was not available, they offered another one, OK, not a problem, but... Promising to call back, manager Arthur disappeared, called back himself, they said he was busy. I'm waiting again, silence again, and so on all day. By the way, it was impossible to get through that day at all
Episode 2. Skirting boards for cash. I didn't park near the showroom, I waited for 30 minutes to make an order (the specialist was not on site). I ordered it, they said tomorrow after 16.00, I arrived in vain - they did not bring it.
Conclusion. They didn't care about the client.
See original · Русский
3
1
October 3, 2023
Good day. We bought wallpaper in 3 rooms , everything was perfectly picked up , consultant Anna ( if I remember the name correctly ) I helped with the choice ! And the baseboard , I don 't remember the name of the consultant .and we also used the services of installing the skirting board, we did it Qualitatively
See original · Русский
December 24, 2023
My husband and I bought a parquet board here. The prices are really pleased, and there is also a decent choice here. The female board is of good quality. There are no questions, in which case it will be possible to contact here again
See original · Русский
July 31, 2023
Very briefly:
Service from the 90s, a la Zhdanovichi market
If you want to be nostalgic, come in
I hope such businesses will die off on their own to make room for normal customer service.
Briefly:
A great website. Boorish support, which, if you have any questions in private messages, sends you to the site to look at prices and specifications yourself :). Refuses to send a commercial offer and gives only the final cost. Motivating this by the fact that they will not make free specifications.
To the question, how do I find out what I'm buying - see the answer on the website :)
I'm clarifying what exactly I should watch, because I do not know what you are selling - the answer is what you requested :)
When I noted that it was so impossible to understand what you were buying and it was also illegal (art. 4.1 of the ZoZPP), I was told that from the very beginning it was clear that I was collecting offers on the market where it was cheaper :) and they don't have to send me the specification (they do even if I'm their competitor).
Total:
Telepathic abilities of the manager - 0/10
Customer service - 0/10
Knowledge and compliance with the laws - 0/10
Extended:
I do not live in the Republic of Belarus and I am doing repairs at my mother's cottage. I am able to make detailed technical specifications and try to look for reliable contractors and suppliers. It's three to five times more difficult to solve any jamb (you didn't bring it, not then, etc.) when geographically you're not even in the country. There is no time to save money, it is better to overpay immediately than to solve the logistical problems of the IPES. Therefore, I strive to choose large chains and stores.
We finish the veranda, we need to cover it with WPC. I am not an expert in this, neither is our master.
I found several sites through a search, all of them have the same product and a price difference of a couple of percent. I chose the most worthy one - with the hope that if they invest in the site, then they invest in the service too.
I am writing a detailed technical specification with photos, plans, an architectural project, an approximate list of materials compiled by the master. I ask for help in selecting and checking the components according to the sizes sent.
With a creak and several attempts to send me "to the site", I ask you to make a final offer. Hoping to get a list of products and components that I can coordinate with the master who will install them before buying.
And then the manager sends me the final amount, and that's it.
I ask you to decrypt it - he says that we do not decrypt it before payment.
I say I want to pay, send an invoice - they won't send it :)
To the question, how do I find out what I'm buying - see the answer on the website :)
I'm clarifying what exactly I should watch, because I do not know what you are selling - the answer is what you requested :)
In the request I had:
1. WPC lag - 35×40 X 4000 MM - 11 pcs. + 3 pcs. for sewing
2. The angle of the WPC is 4 pieces of 4000 mm each
3. The kleimer is metal, according to the number of boards
4. Starter kleimer - 11 pcs.
What to watch is unclear. It is unclear how to find out what you are buying. What is the special value of their specifications is also unclear.
To the remark that such behavior is absolutely against customers and against the law (ZoZPP pp 4.1), he said that he immediately realized that I was looking for the best prices in the market and was not obliged to give me specifications. After that, I blocked it :)
All correspondence was conducted as politely and professionally as possible on my part, if the management needs it for analysis, I will provide it. I hope he cares and this is the position of a particular manager who confused the profession.
In a market where the product is not a competitive advantage and only differs in service, it is very self-confident to behave like this.
Instead of a telepathy manager, I wish the company to hire a good coach for their employees and establish quality control.
See original · Русский
5
3
September 22, 2023
We chose quartz vinyl floors. We toured several shops, but in the pan.Buy turned out to be the largest selection of samples.
I liked the specialist Arthur, paid attention to us, spent more than an hour on us) Thank him for his patience.
We made an order and brought it the next day. Everything is fine!
I'm glad I didn't fall for the negative reviews. Everything is subjective)
See original · Русский
1
1
September 20, 2024
I have repeatedly ordered construction materials with delivery. There were no problems.
See original · Русский
October 13, 2023
The content of the site does not correspond to the actual availability of the product. The manager on the phone very irritably sends a call to some warehouse. When asked about the availability of goods there, he says that they are an online store (whatever that means, I did not understand, but apparently they are not responsible for anything). At the same time, the girl does not even let you say, interrupts all the time and then just hangs up. Frankly, it's amazing that with such a level of service, this store still exists.
See original · Русский
2
December 18, 2023
My husband and I ordered everything here for the thermal insulation of the balcony, we especially liked the wall panels. They were issued online, through the shopping cart. We got a call, everything was confirmed. Delivered, as agreed, on time. We will continue to use the services of this store.
See original · Русский
October 13, 2023
I ordered skirting boards to the apartment for pickup, for some reason they work on prepayment (not like everyone else), I paid via Internet banking. they said they would arrive on Friday (i.e. in a day). I call on Friday and they tell me we didn't see your payment and there is an error in the surname))))) I'm fucked up. after that, a refund. The office has generally become a ROZHNOM, it used to be normal. It can be seen that in reality it began to give a shit about customers....
See original · Русский
2
November 29, 2024
At 18.05 everyone was blown away the store is not working, although the schedule is until 19.00! Wasted time in traffic jams!
See original · Русский
July 25, 2023
Faced with a very strange situation, the first and only one in my life)
The completed application with delivery, for reasons I do not understand, was transferred to 3 persons (a third-party organization), in which the conditions for delivery were not suitable and naturally the order would not be delivered and they called with a refusal, although I said that I did not order in them, but I order in pan.by
To say that I'm in shock is not enough.
See original · Русский
2
October 25, 2023
I ordered spotlights and a gutter. The nearest delivery day is in a few days. On Wednesday. On Wednesday they called and said they couldn't. Offered on Thursday. OK. On Thursday they called and said they couldn't. We agreed on Saturday. On Saturday they called and said they couldn't. I had to cancel the order. Sorry for the time spent. Disgusting job
See original · Русский
1
December 7, 2023
I bought facade panels here in mid-November. We were pleased with the prices, so there is also a decent choice. The panels themselves are fine, I have no complaints about the purchase at all
See original · Русский
September 4, 2023
I arrived on 04.09 for wallpaper, wanted to choose from a catalog, asked who could help, the man replied that he was busy and no further text followed, we went to look for and look at catalogs ourselves, the man did not come up after. Excellent service of course
See original · Русский
1
September 23, 2023
I bought a skirting board, they said a specialist would contact me on the phone, I did not contact, I call back in an hour, they say wait, a "specialist" calls in two hours to inform me that there is no such skirting board, when asked about a similar skirting board, it turns out that the warehouse is already closed and the "specialist" does not have information about availability.
See original · Русский
September 27, 2023
I bought doors and panels in this online store, the prices pleased me, a large selection, well advised. I will contact you again.
See original · Русский
July 14, 2023
The complete lack of interest of the store staff in customers. I wandered around the store for 20 minutes, none of the employees asked what I was doing there and how they could help me. As a result, I got the information I needed myself and successfully went to another seller.
See original · Русский
4
1
October 1, 2023
We came to buy tiles. No one came up to us. They found a specialist themselves, they said there was no tile manager. Asked to clarify the availability. They said they couldn 't ) in the end , we went and bought a tile in another store
See original · Русский
1
October 3, 2023
Once again I turned here, the dog chewed the wallpaper that I bought here, we were able to pick up the same ones without a name and order everything on time, thank you!!!
See original · Русский
November 20, 2023
A bad impression remained
Need an advance payment
Pick up the goods elsewhere
To deliver the goods
You need to download an obrozets from the website fill it out and bring it to the office and the goods to the warehouse
See original · Русский
1
April 4, 2023
Good organization. Wonderful and helpful staff who helped me solve my question and suggested a good option!
See original · Русский
October 14, 2022
The store helped me out a lot with the purchase of siding. They explained clearly and clearly what is needed and what are the advantages of different models. As a result, I bought an Alta Profile from the company. Already mounted, mercy and all the best!
See original
October 22, 2023
I haven't been to the store yet. And the site is good, everything is available for construction and this is a plus. And the only disadvantage is that their delivery is not all over Belarus
See original · Русский
December 6, 2021
I want to leave a complaint about the level of service and the quality of the materials provided.
There was an order for gypsum decorative panels, through the pan.buy store. The problems started with the delivery. On the day when the delivery was supposed to be, they did not arrive, after the call they were postponed to another day. The driver called that he would be with us in an hour, and eventually arrived in 15 minutes. On the one hand, speed is not bad, but at that moment I had to leave the contractor and urgently wear the panels, because delivery is only up to the entrance. As a result, there is simply no time left to check the panels..
And here we were in for a surprise. 80% of the panels turned out to be chipped in the front part. I attach the photos below. Because we managed to unpack only a part, the unpacking of the remaining panels was filmed!
The consultant asked me to send photos and videos to the post office to resolve the issue. And silence.. a couple of days later (Friday - Saturday), when I had questions, they wrote that they had sent a request to the factory and the answer would be on Mon-Tue.
A week has passed, there is no answer. To sum up! Customer focus is 0! I had to do additional work and pay the contractor "over" for fixing the chips of the entire wall! Please note that the cost of each panel is not small at all and it costs the same amount to put these panels. Naturally, we will not contact this store anymore and do not recommend it, especially since there are enough companies on the market that provide better services!
See original
6
June 20, 2023
Count! I ordered through the shopping cart and silence. Then it turned out that if the position is not available, then an advance payment is needed and the order was simply scored. At the same time, you should figure it out for yourself.
See original · Русский
December 20, 2022
In one store, you can view and buy tiles, laminate, PVC panels, wallpaper. A very professional and polite consultant.
See original
August 21, 2022
It's a great exhibition store, but... There was not a single sample of decorative stone from Polinka, although it was the manufacturer who recommended contacting Pan. by. I would like to return the exposition.
See original
March 31, 2021
In fact
, the whole company is very good, normal managers who explain everything politely and competently, but THE DELIVERY GUYS IS JUST KAPETS!!!! Solve this problem!!!! But it shouldn 't be like that either!!! I ordered a metal door on March 24th!!! Today is April 1st and unfortunately I did not wait for her!!! Yes, I don't need such a door anymore!!! Logisticians learn how to work!!! Turn on your brains sometimes, not just ready-made routes on maps!!!! How can you make deliveries either from 7 a.m. or from 21.00 to 23.00!!! In short, I have a claim only to the delivery service, and in particular to the logisticians!!! Good luck to you, and change something in the delivery system!!!
See original
1
2
May 26, 2023
I applied, the managers did not contact me, I went around the warehouse and showroom, where they said - and what they could not call, you need to go to Zaslavl for the goods. Although there is not a word on the site
See original · Русский