Positive: The hotel as a whole corresponds to 4 stars, excellent room cleaning, excellent breakfast service. Negative: at the reception, the employee introduced herself to Janie, treats customers poorly, throws the phone, does not provide the booked transfer time to a certain beach, such an attitude towards customers is not acceptable for such a hotel. Positive: The hotel as a whole corresponds to 4 stars, excellent room cleaning, excellent breakfast service. Negative: At the reception, the employee introduced herself to Janie, treats customers badly, throws the phone, does not provide the booked transfer time to a certain beach, such an attitude towards customers is not acceptable for such a hotel.