Yeees. Very big. Kuandyk and Arman advised us. Everything was explained. They showed it. Thank you very much. It's really a discount. As soon as you get to the right. Everything is discounted there. Everything is new in the first hall
A great store. I especially want to mention the managers, they are all very good. Especially Vladimir. Before that, I stopped by the Dream, I didn't like the manager there at all, it seemed like some kind of inadequate ones.
In general, I want to write for Sulpak - after-sales service. In early November of this year, I purchased a freezer at a discount, in early December I stopped freezing, it can give sound signals day and night, the products melted. I submitted an application, but I have to wait 5 working days for consideration and it is still unknown when the master will come. My application is for December 18th!!! What kind of service is this?! As I understand it, they do not want to repair for free under warranty, they delay so that people contact the master on a paid basis. And who will compensate for the spoilage of food, moral damage. Why can't you recruit people for rapid response and, if possible, work seven days a week and until 22:00 hours?
Disgusting service company, not competent staff can 't really explain anything, the dishwasher broke down (the doors leak ) was bought through an online store for 1.5 months, there are no clear explanations , it seems that it is necessary to decide through the court
I am always glad to visit this store in the Republic. I am pleased with the courtesy and competence of the staff. Sellers are well trained in technology, they can pick up up to 5 pieces of equipment at a time. It is difficult to remain without attention here!
There is a lot of space and goods in the store. The staff will do everything at your request that you will need to check the goods. Friendly service.
We are very glad to visit this store
The staff is good, polite, the choice of goods is also extensive in the queue as such, how many times have I been there, I have not observed the delivery there is working properly, the location is a little bit if it were on the republic on the street on the avenue, I think there would be more customers, well, Parking space there is yes good a lot of cars can be installed
the choice of goods is not very good, as well as the staff, the only one in the refrigerator department is a beautiful woman who works very well and tells everything in detail
The store that left me with a negative opinion, when they found out that I bought through Caspi and chose their store, the attitude was such indifference, I came and said that I would pick up from them, I thought a new packaged product would be brought from the warehouse, but in fact they gave me more than 2 hours of time and spent more than 2 hours everything is worth all the busy management on a note
I went to this store today, chose 3 products, issued an installment plan, but then it turned out that the people's bank decided to do this not in the form of installments, but in the form of a loan, talked with consultants, and solved the issue, the installment plan was issued to Kaspi bank, I liked the quality of services, the only minus is rather to the owner of the building, you need arrange more equipment with which you can make purchases, because of this queues form, and I liked everything so much, I recommend the store.
I can't place an online order for the second day. there are only robots everywhere from which it is impossible to achieve sanity. the standard one is to try later, clear the browser, etc. they think that everyone is stupid and only they understand what needs to be done. We would have worked on the site and on the errors. if there are such regular problems with the inability to place an order, it means that something is not working correctly.
Online orders are a minus, one manager works, his order, which had to be picked up quickly, I waited a very long time, I put the availability of goods as a plus
On August 13, I bought 3 TVs, they told me that they would deliver on the 15th, but they brought two TVs, one TV, allegedly they still haven't issued it, but I paid the money in full. what an outrage, what an attitude to the client, just a terrible attitude to the client
My store. I bought all the household appliances from there
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Gulzhanat Shakhanova
Level 5 Local Expert
October 13, 2021
I would like to thank the employee of the service center Kamil (knows how to work with clients). For his professionalism, for helping to solve the problem quickly! Unlike Yersultan Zholdykbayev, who ignored and did not treat his work competently! I ask the management to take action.
DD! We bought a Bosch SMS 53L02ME white dishwasher and brought it in terrible condition, there were many deep dents on the body, there was also no box wrapped in cellophane, which does not guarantee transportation from damage, there were no documents. The driver said that he was only engaged in delivery and could not do anything to help. They asked to replace the goods or return the funds on the basis of Article 15 of the RK. The right of consumers in case of sale of goods of inadequate quality. The official response came from representatives of Sulpak that we can't help and they won't exchange, referring to the fact that a lot of time has passed. Although the appeals were registered by the operator of the Sulpak company from the moment of receipt of the goods. We kindly ask the citizens of the Republic of Kazakhstan, before buying goods from this company through the Online store, check upon receipt and do not trust the employees of Sulpak, they do not make any refunds and exchanges, knowing at the same time that they violate the law of the Republic of Kazakhstan art. 15. Be vigilant!
The staff doesn't care. Really, the guys are going there not to work, but to chat!
To begin with, they were looking for someone who would open the showcase and sell the gadget, really, 4 sellers saw us, but said that this was not their department and continued to chat among themselves. Then, when checking the gadget, a girl came up, unplugged my device from the outlet, took the charger and left! There's nothing to say to that
Consultant four(!) Carl (!) asked twice if we would definitely buy the device, he didn't want to open it so much.
Then the guy who advised us sold the second gadget that he was carrying to us.
Seriously, I understand everything about sales, etc. but not to deliver the goods that I was following and sell them to another in front of the buyer! Mdya.
By the way, the product is good and convenient. But this is not their merit.
The cashier worked best of all - she asked how we pay and silently issued a check
The store is large, the choice is also large, but they did not provide a special cash register for the disabled and the elderly, there are also irritable consultants with a manager there. In general, I concluded that I no longer put my foot there
Reasonable prices and pretty good service. My wife always drags shopping to Sulpak, she loved this store, and I like the fact that buying here, it turns out to save quite well. In general, I recommend this store, there are plenty to choose from, their consultants are smart, they understand what they say.