A few years ago, my wife and I bought a Samsung refrigerator in this store. The seller told us that we definitely need to pay for the service. As a result, we overpaid about 30 thousand tenge. Since then, we haven't bought anything in Sulpak. And I am very glad that their trade has decreased.
09.10.24, they left the phone for verification because after the purchase the phone broke down in a month they said they would send it to the service center in Almaty now no one knows what at what stage of work this phone called the call center, too, they don't know where I can go, asked to talk to the administrator or director, they also don't know the manager without an answer I even asked for the application number to say at least that! Who can I talk to about this issue
A sulpak is a sulpak , there are no complaints. All questions will be answered both in person and by phone. There was really one case (I don 't remember the name of the consultant ) but damn, they bought a stove in installments, asked how a person is a normal stove, is it worth taking it or is it better to take another one, perhaps more expensive, advised such a thing, no damn, say that all plates of this brand are defective (pass gas)...He didn't say anything , he said take it. As a result, the stove had to be returned and then it turns out that there is no point in changing it, everyone is like that...and take another one, pay extra in cash (60 thousand)...In short, he was just lucky that he wasn't there that day...
I was very upset with this store. I came to buy a refrigerator, where a gift went to him, a microwave oven. I bought a refrigerator, but they didn't give me a microwave as a gift. To which the store director said that they were not responsible for the promotion and gifts. Another deception))) I wrote a statement, I will wait for the result, it's a matter of principle, I will go to the end! There is proof of all their statements.
The disgusting work of the consultant, the refusal to provide the goods that were in stock, citing a malfunction, not wanting to work with customers who buy not expensive goods.The news department has one consultant who works for people, not for his own pocket.
I really wanted to write a review after today's purchase in this store. I came to buy a smartphone and eventually bought a tablet, which, by the way, I didn't really need. The thing is that the consultant Eugene did not tell me that a discount promotion for a smartphone was being held, but simply divorced me by saying that when buying this smartphone, choose a gift for 48,000 tenge. Well, of course, who would refuse such a thing.? And so I chose a tablet with a price tag of 65,000, well, I think I'll pay extra. And as a result, the cost of the tablet was for a share, but two shares do not participate together and they charged me the cost of the tablet 84,000, i.e. they divorced me. After I had already paid, that's when it dawned on me that this was a divorce. Eugene could immediately say that the smartphone is participating in the campaign and not spinning fairy tales about gifts for 48,000 tenge. That's a marketing ploy.
Sulpak is the best home appliance store! I buy everything only here. The choice is excellent. The prices are good. The staff is very attentive and competent.