Sultan Palace Hotel
151 review
November 17, 2022
Luxury hotel👍
Comfortable rooms.
Delicious cuisine.
Friendly staff.
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3
September 19, 2023
Everything is fine. I would like more halal food.
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June 26, 2023
Excellent, good staff, clean and cozy
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May 1, 2022
I liked everything! The room is clean, the food is good, the staff is polite, breakfast is served in the room during the break.
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3
December 29, 2019
Recently I was at a corporate party in your restaurant, on December 28, there was a great performance with show programs for the whole evening. Colorful performance of the theater artists, rich decoration of the restaurant, delicious cuisine and full participation of the restaurant staff in the whole show.
Thanks to the Sultan Palace team for the good mood, I advise everyone to choose this restaurant for your event.
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7
March 10
Everything is great, except for lunch
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January 7, 2023
A chic hotel with cozy rooms! A restaurant with great cuisine!
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3
February 6, 2022
A new and still clean hotel.
Terrible service, very unfriendly staff.
And when you leave the hotel, your card is demagnetized, so every time you return, you will have to stand in line for a while to have the card magnetized again.
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1
September 2, 2022
Great hotel. Thank you Kazakhstan for the good-natured welcome. You did well.
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1
1
January 7
Repair the entrance door , it 's a pity for the guard
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December 1, 2021
Like it: 1. Location; 2. Breakfast; 3. Staff; 4. Rooms; 5. SPA area.
I didn't like it: 1. Weak Internet connection; 2 the password from wi-fi changes almost every day and you have to ask; 3. In the bathroom, the tiles on the floor are cracked and debris is shifting.
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1
June 4, 2022
A lot of glitter, but there is no comb even at the reception.
There is a wild amount of dust on the windows that have not been washed for a long time.
Poor choice at breakfast.
It does not reach 5 stars in any way.
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3
1
November 4, 2020
This is probably the best hotel in this city. I recommend visiting the restaurant. It is more expensive than in the city, but the food is delicious and the service is good. The reception really forgets what it promised, it is necessary to remind, but in general it is excellent. The laundry is on top. Quickly and efficiently.
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5
May 3, 2022
A pompous hotel. The finish is in the Dubai style. The kitchen service is at a good level.
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3
February 5, 2022
Very nice hotel, close to the airport, cozy, clean, comfortable.
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1
October 24, 2022
Great place! Everything is neat, everything is perfect!
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3
August 3, 2022
Fall for the look. Really, the hotel is so-so. The food is mediocre. We moved to an apartment in the center
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3
June 30, 2019
A great hotel, everything is built soundly and furnished with love. Spacious, clean rooms, with everything you need. A nice SPA center with a gym. There is a wide selection of drinks in the hotel bar. Live music in the evening.
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4
3
January 12, 2021
The overall service is at a high level, there is a comment on the speed and stability of the Internet (wifi), for those who intend to use the Internet connection for business purposes, there are certain inconveniences, I believe this is a common problem of the hotel's location area. And in all other respects, luxury apartments, cleanliness, polite staff.
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5
November 16, 2021
There is no improvement in service, they work for shift workers, you can spend the night, but you won't be able to live for a long time, everything is old, broken, breakfast is so-so, and this is at the cost of a standard room of 40K.
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3
September 14, 2022
Nice rooms.
Minus: it's a little far from the center. The shuttle is not provided.
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3
October 14, 2022
The best 5-star hotel in Atyrau, everything is terrible here, from dull mornings to cold rooms
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1
2
December 14, 2022
Excellent rooms, excellent service
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2
1
April 14, 2023
It's gorgeous, cozy. The pool and sauna are generally super.
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2
1
April 30, 2021
Excellent hotel, excellent service, courteous staff, delicious breakfast
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4
May 8, 2019
A good hotel, everything is quite convenient. But I noticed a couple of disadvantages: it was impossible to turn off the lamp in the hallway, it burned with constant, bright light or dim flickering. Both made it difficult to sleep. And another disadvantage was that it was impossible to get a full breakfast, since according to their schedule it starts at 07.00, and we left at 05.00. But the important point is that my company has a service agreement, and there were about five of us that morning. And yet, toilet paper is of poor quality, it does not absorb.
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3
3
November 30, 2019
I have not eaten such food even in the cheapest dining room.
The lights, Internet, cold and hot water were gone for four hours. Then rusty water flowed from the tap. I had to take a shower only in the fitness room. The ladder in the pool is broken, the handle is torn off, about which I almost cut my hand open. After cleaning, they forgot to put soap in the room. I had to wash my face with shampoo. The request to bring soap was ignored. There was no good water pressure in the shower.
The room is cool.
The shelves in the closet are dusty. I found only one clean one and put my things on it.
Be honest with the number of stars of the hotel.
There are a lot of two stars for him.
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5
1
September 20, 2022
Thanks to top master Kristina. I am happy with her work.
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3
July 15, 2019
Excellent hotel, excellent breakfast, pleasant pool for all guests. It so happened that he sang karaoke with his owner in the same hotel, an interesting and unusual person, in other ways, like the hotel
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6
2
November 26, 2023
The hotel is large
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September 28, 2023
Great hotel.
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1
March 18
Gorgeous
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December 25, 2023
A good place
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September 19, 2021
Leaky towels, expired cosmetics, rust in the bathroom... apparently, they "painted" 5 stars for themselves
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1
1
August 1, 2018
Polite staff, clean, large and beautiful rooms, comfortable beds, delicious and varied breakfasts - I like everything! The price includes access to the pool and sauna, but I have not been able to visit it yet.
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3
August 30, 2022
A good hotel, one of the best in Atyrau
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3
December 9, 2022
The building is renovated, good, the service is poor
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3
April 13, 2021
The kitchen is very, very average. The rooms are in good condition and the bathroom is very pleasant.
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3
September 21, 2022
The breakfasts are disgusting. The hotel staff is weak.
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3
October 27, 2018
The rooms are great, but cleaning for your stardom once a week is weird. Comfortable lobby, chic restaurant, delicious food. There are few waiters, so the service is long. I was surprised by the lack of cup holders for beer glasses... In general, a strong four for the service and a five for the interior.
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5
May 26, 2022
A great hotel, in every sense
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3
December 28, 2023
5 stars.
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March 17, 2020
Great hotel, clean rooms, great cuisine. Polite and competent staff.
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6
May 29, 2022
Everything is disgusting, the service, the staff, the kitchen
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3
1
December 19, 2019
Registration of norms, food, the most important thing... Actually, it feels like an amateur was cooking, the service - snacks are taken away too early, people don't have time to have a snack. The general impression is very bad, they do not conduct business in good faith
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3
3
March 23, 2021
Comfortable, quiet. Polite staff. Good cuisine.
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3
August 8, 2019
The hotel is excellent, the breakfasts are varied and delicious! Expensive! The staff is not trained enough, especially at the reception and accounting, invoices go for months.
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6
1
September 3, 2020
in a word, super, I really liked it, clean and cozy, thank you.
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5
October 30, 2022
Great hotel!
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3
November 26, 2020
The standard room is very spacious. The breakfast is also good.
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5