Sultan Plaza
139 reviews
April 15, 2024
Very good
1
September 13, 2024
Beautiful, good furniture, bed linen, bathroom, clean. There are no complaints about the equipment.
This is where the advantages of the hotel end. Thoughtfulness of services and service for 1 point. It is possible to build a Hilton in Kazakhstan, but the locals will work and the quality is appropriate.
The SPA sucks. The pool is normal, the hot tub has cold dirty muddy water. One and a half nozzles are working. The sauna is not working. The hammam is excellent.
In the restaurant, dishes are served by the hour. The waitress doesn't care about anything, she doesn't even answer with words, but with "uh-huh." He answers simple questions about the composition of the dish / tea reluctantly, through force and with the look of "what do you want from me?".
The password for Wifi in such a chic hotel is given on a piece of paper. Write it in the room, on the housekeeper or put a QR code - no, I have not heard of such technologies. And the necessary Wi-fi network in the room was not caught on my iPhone. Probably because the farthest number is.
Thoughtlessness in small things, which infuriates at every step. There is no list of phone numbers on the phone in the room. And nowhere else. There are no instructions at all on how to call the reception, or the room service, nothing. I dialed 101 at random to call the reception, just because in different hotels it's usually 100 or 101.
At breakfast, the dishes in the marmites are not signed. You need to open each one and stick your nose into the darkness to figure out what's there. The choice of dishes for breakfast is varied. But it's not very cooked - everything is overcooked. Potato pancakes are fried like a sole, with the taste of one dill and, for some reason, spicy. Fried eggs are just overcooked terrible fried eggs. Fortunately, the cook managed to cut the vegetables.
Thoughtlessness in small things is an indicator of the management's attitude towards its guests. And here it is arrogant and neglectful.
In general, a beautiful hotel, and no more. It is worth staying for the sake of good bed linen and a large bed. The restaurant's cuisine is not bad.
In steel, expect that everyone here does not care about you and does not want to see you. It's safer to work my shift and go home without you. You're an extra irritant here.
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September 1, 2024
A wonderful hotel. I really liked the breakfasts, as well as the cuisine of the restaurant. The staff is professional and friendly.
I recommend it to anyone who is in search of comfort and quality.
The location is gorgeous.
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1
1
October 22, 2024
A beautiful wrapper is no more. As with the main entrance , where 5 stars go down , a good impression also falls when you get acquainted with the service . If you are used to sleeping on a hard surface, then you will definitely like the mattresses in this hotel. They are incredibly rigid and not very comfortable. Open a window? There is also a problem here , as the pens were apparently taken away by the steppe spirits . But otherwise a very good buffet ). .
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3
November 10, 2024
Nice hotel, spacious rooms, very polite staff. There is a swimming pool and a hammam, you can have a good time.
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November 24, 2023
Great hotel. Everything is clean, cozy, tasteful.Great breakfasts, there is a fitness room and a swimming pool. All conditions have been created for a comfortable stay at the hotel.The staff is polite and friendly. Receptionists at the reception are ready to help with any issue 24/7. The hotel met all our expectations and left a good impression!
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1
1
February 9, 2024
Nice cozy hotel. I came on a business trip. The rooms are clean and the beds are comfortable. I liked the breakfast. In general, if you are looking for a place to spend the night in the Horde, go boldly. Unfortunately, there are no photos, but a good hotel!
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1
1
March 20, 2024
It is cozy, the staff is responsible, quickly solves all issues. A good breakfast. But there is one big problem - the doors to the balcony. It blows so that it gets cold in the room. There is also noise from the street, as if you are not in the room, but outside.
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March 27, 2024
An old but beautiful hotel. The kitchen is good. But the breakfasts are lame, it could be better. The menu orders are excellent. The staff is friendly. The rooms are spacious and clean.
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April 24, 2023
In the glorious city of Kyzylorda, this hotel is still the best of those that we managed to visit earlier
He lived with FC Astana, you can note the central location, cleanliness in the rooms and the hotel. The food was ordered separately, so I can't make a review about the restaurant
What didn't you like:
The bed is too hard.
Sound insulation - if the windows overlook the roadway, then get ready to wake up at 4 a.m. from fans of loud car music
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3
1
December 21, 2024
A wonderful hotel. But the furniture in the room was tired, obviously ancient. The breakfast is great! I didn't have time to rate the spa)
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1
March 18, 2024
Excellent hotel, clean, cozy, comfortable, friendly staff. The restaurant doesn't have bad cuisine, it's delicious enough!
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May 22, 2023
The rooms are already slightly shabby, the staff is at a high level, responsive, there is a bar, a restaurant, a sauna with a swimming pool (although they call it a SPA), a good location, but something needs to be solved with breakfast and air conditioning
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1
October 30, 2023
Nice hotel, comfortable rooms, delicious cuisine. The design is typical for the region, but it's still "delicious" done. The restaurant, by the way, is on the top floor. Breakfast with a view of the Kyzyl Orda.
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November 21, 2024
The staff is very "friendly", the "politeness" of the staff is off the scale (
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April 19, 2024
I really liked it. The staff is polite. They speak Russian. The restaurant is great. There is a place for a super photo
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March 22, 2024
A 5-star hotel in Kyzylorda .it is unknown who gave these stars, but for the sake of decency, I will say the decor, the interior is at the highest level, although the prices are a bit not Kyzylorda, not for our small town
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April 7, 2024
Clean but not pyaterochka.
The Swiss breakfast table needs to be varied.
The fruits are not quite of high quality.
Poor insulation.
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December 18, 2023
Very comfortable rooms of the highest class, although a little tired. But whoever appreciates the highest level in the world will understand that this is his. I advise everyone who appreciates the European and Turkish style of hotel management.
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2
September 28, 2023
You can read the pros in other reviews.
From what you need to tighten up!!!!
1. Poor first aid kit in the hotel. If something happens to you - only validol and microsim.
2. Beds! If you are 20 years old, then such rigidity is OK. If you're older, guys, I'm not a yogi and I don't want to sleep on a tree. The feeling that on the mat on the floor lay down. Buy mattress pads - it's too much with rigidity. They are not too harsh. They are wooden.
3. Wifi crashes sometimes
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1
October 25, 2024
The rooms require renovation, chairs and sofas need to be dry-cleaned. Breakfast is the same thing
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2
March 7, 2024
Good afternoon. I liked everything. The girls at the reception are cool. The breakfasts are delicious. Will there be discounts for regular customers from room 309? I'll be back again.
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2
1
December 13, 2023
Great hotel.The rooms are large, clean, and have everything you need.Daily room cleaning.A varied and delicious breakfast.I recommend.
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October 24, 2024
Everything is fine. Quiet, calm, comfortable.
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January 30
It's terrible!the staff is not friendly, the service is 0, the price and the hotel itself are space and earth
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June 18, 2024
I haven't been there for the most part, but as soon as the rare cars arrived, it's immediately clear why they're here because this is the best hotel in Kyzylorda
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1
November 24, 2023
The spa does not work, was not warned when booking, the breakfasts are gorgeous, the staff is kind and responsive, the maids have a separate respect👍👍👍
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3
December 2, 2023
The sound insulation in the room is very poor. That is, you can hear the sound of cars from the street. The rooms are not comfortable. But the breakfast was very tasty
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February 25, 2024
A good hotel, probably the best in Kyzylorda, but in fact it's a long way to get to the real 5 stars as far as Tallinn on foot, even up to 4, the spa stinks all year round, in winter it blows very decently from the windows, the rooms are a little cold for children, the food is quite edible.
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January 1
There is currently the most luxurious hotel in Kyzylorda
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September 3, 2024
Very old,the smell of a cigarette is impossible the whole room, the room is completely
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1
December 23, 2024
Nice hotel I've been there a lot
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January 8, 2024
A middle-class hotel, does not pull 5 stars, maximum 3. The rooms are spacious. Breakfast is a buffet.
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January 22
I took a suite, very well, I recommend it
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March 10, 2024
It's a good hotel. The quality of the corset service is good. Breakfast is bad. "No," he said.
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1
February 23, 2024
The price and quality do not match, the breakfast is generally poor, there are better and cheaper hotels
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1
June 8, 2023
I liked the cleanliness, there are no unpleasant odors even in the smoking rooms. You need to go out early for breakfast, because I did not notice that the stocks were not replenished. In general, I highly recommend it.
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1
December 5, 2023
Not a bad hotel! Prices are customer-oriented! Clean and cozy! I advise you!
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October 14, 2023
I liked the restaurant, the breadth of the hall, the spacious, clean, pleasant atmosphere!
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3
March 30, 2024
Great hotel. Polite staff . clean rooms
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1
April 16, 2023
This is the best hotel in the city, their breakfasts are on the menu, delicious but not satisfying. Clean, the beds are comfortable.
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1
March 22, 2024
Terrible and overprice, shabby repairs, depressed mattress. The room absolutely does not correspond to the stated value. Breakfast feels like it was prepared a couple of days before serving. There is no sound insulation in the hotel. I will never stay at this hotel again.
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1
February 9, 2022
Huge rooms.. The food is quite diverse. Localization is actually in the city center, close to entertainment venues, restaurants, cafes and the central market! Overall good 👌
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3
1
October 27, 2022
We came to visit Kyzylorda , decided to stay at this hotel. Dirty carpets, black hair everywhere in all corners, clean so-so rooms, if this hotel is considered the most expensive in your city, then I think it should correspond to the stars presented!
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4
2
December 29, 2022
The service is at the proper level. Well done guys. Kunayim and Danial...
only the food is tasteless and for an amateur.... I mean at corporate events
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2
1
December 8, 2024
Super atmosphere
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1
January 20
The mattress is wooden.
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September 27, 2023
Very nice hotel, responsive, attentive staff.
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March 15, 2024
I liked everything, thanks for the hospitality
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June 17, 2022
The rooms need a little inspection, so there is where to screw it up, etc. Basically the kitchen and rooms are excellent. The location is gorgeous. The staff is responsive
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2
1