It's a good place. You can have a delicious meal, drink alcoholic and non-alcoholic drinks, order takeaway food.During my personal visits, the staff was always attentive. They approached, were interested and served quite quickly. Everything is fine
I placed an order at this institution through their website, which I entered through my personal account. All my data is in my personal account, they were specified during registration, and when placing an order, they were all entered automatically. I paid for the order online. It's all gone, the payment receipt has arrived. An hour and a half has passed, there is no delivery. I decided to dial the operator and clarify what happened to my order. After a long investigation, it turned out that when placing an order, my phone number was indicated incorrectly (I do not know why this happened, since I will remind you that the data was entered automatically on the site) and the operator just canceled the order. Without notifying me about it in any way. The delivery address was, the order was paid. Why couldn't you just place an order and send it to the specified address, even if there were problems with the phone? All that the operator explained to me was that her phone number had come through their system incorrectly, and goodbye. She doesn't care about anything anymore. As a result, a spoiled evening and not very pleasant communication with the operator.
It doesn't have to be one time at a time, it depends on the shift. Some of the waitresses are polite and efficient. Others will sit at their counter, not paying attention to the untidy dishes on the tables. In general, it is rather a positive impression if you understand that this is a cafe, not a restaurant.
From the last visit: I almost broke a tooth on a stone in buckwheat, and they brought me a cold burger. He asked me to warm it up. I wish I hadn't asked. He just turned into a mess.
There are already not many similar cafes in Novopolotsk (unlike Polotsk) where you can just sit and eat pizza, so the Sushi Shop cafe is a good place. Of course, I would like to update something (for example, the interior) for fresh new emotions))) but what is there is there, and that's good.
The sauce is like water. It is unclear how rolls are made. There is no other sauce. The food doesn't match the menu. It says one thing, I can bring a similar one, but not that. Waiters change like gloves, constantly new, because the salary is lower than the janitor. Where does the service culture come from for an employee who works two weeks
They came with a company of 6 people, they did not meet us, sat down at an empty table, waited for the menu for 5 minutes, as a result, they did not take out the menu, they went to the menu themselves, they gave only one menu to the table of 6 people, the pizza was cooked for almost 30 minutes alone! we ordered three pizzas and said they would take everything out in about an hour. I do not advise you to come here!
For the first time in a long time, the delivery of Novopolotsk began to please , 30 minutes at the time of the business lunch , the pizza is gorgeous , the rolls are baked still warm , this is something with something , it has not been for a long time
I am very interested in why the deliveryman drives with a discharged terminal? This is some kind of joke , to indicate the card in the application , and when the courier arrives to hear oh and the terminal is empty , wait then , and this is more than once or twice .
If you want to try sushi with green onions and herring painted over like salmon, come here!the only plus is the serving is fast, but the serving is fast for such terrible sushi. Sushi is falling apart, it's impossible to eat
I ordered takeaway rolls. The cooking time is 2 times slower than it was announced when ordering. The quality is terrible, there is almost no filling, just rice, sliced at random. In general, I do not recommend it.
A very pleasant place to relax with the whole family or company, the kitchen is wonderful, the waiters are polite!
I am especially pleased with the 20% discount on my birthday!
Everything was great before today's hike, but today's visit was very disappointing.To begin with, the waiters didn't give a damn about the visitors at all and swearing in front of everyone is apparently normal.The menu for three brought only 1, and then after waiting 20 minutes and asked.After waiting another 20 minutes for the waiter to place an order, no one came to us again, after that they decided to come up themselves…At the counter, in an extremely disrespectful tone, the waitress gives out the phrase "There are no rolls, you should have been approached", of course we were very upset after our question "Why couldn't we have said earlier?" Again, we were told that you were supposed to be approached.In general, I doubt very much that I will ever come to this institution again.
Recently visited, very bad opinion
We need to change the cook.
Then the teenagers make a lot of noise
In a nutshell, Polotsk is great, and Novopolotsk is terrible
Ugh.. the name of the SUSHI... And in fact, they are the most unfortunate dish. What are you guys doing with rice? It 's porridge 🤦♀️Miso soup. But this sushi is something .
I visited the institution and was, to put it mildly, not thrilled. The waiter girl was not initially located, the menu was not brought for a long enough time - I had to ask. There were three of us, they brought one of me and with the most displeased face they gave me in their hands because of the turn. After that, no one came up to take the order - we had to go to the counter ourselves, where we were rudely informed that there were no rolls (this information was not received when transferring the menu). They packed up and left. When we left, we saw an unpleasant picture of two waiters quarreling at the counter in front of everyone.
The establishment left a very pleasant impression. As soon as I went there, I noticed that it was clean and tidy. As soon as we sat down, the waiter immediately came with the menu. We chose what to order and it immediately came up. The order was delivered before the designated time. Well done. The dish was beautifully served and the portions were larger than in many establishments in Minsk, and the price was very pleasant. A menu with a fairly large selection. The waiters were polite. The dishes themselves turned out to be very tasty. When visiting Novopolotsk, I will definitely come here again.
A wonderful cafe! We always come here with the children. And on holidays and just to relax. There is a children's menu. The waiters are always friendly!
If the rolls are only from the Sushi shop. Always fresh and delicious. The menu pleases with its variety.You can make a pre-order and pick it up at a convenient time.
I recommend this place to everyone, very tasty rolls and sushi. You can come to lunch and choose the dishes to choose from)
In the photo, I was carrying them in a briefcase and crumpled them myself)
Very strange rules, you can order takeaway without prepayment, but you cannot book a table and at the same time make a pre-order by phone. As a result, a cafe visitor is forced to wait for his order for 30 minutes, while you can order a takeaway and not even show up.
Everything was always clear, but not today
There were only 4 people in the cafe, it felt like the employee was alone, and he was both a cook and a waiter, because he was not visible
No one came up for the order , we had to approach ourselves
Other people complained about the salad
Guys, review the staff, you always had everything clear and tasty, don't upset people)
Polite staff. It is better to order food in advance. At the end of the week, it is better to book a table in advance. Good options for dishes. There are only two varieties of dark beer. It's better with other alcoholic drinks. Birthday discount. I don't like rolls and sushi, but my wife liked it.
As a child, I loved this place very much, today I was extremely disappointed.
The waiters do not do their job, selectively approach people and shift the blame from one waiter to another
, and to my surprise, the sushi bar, according to a very rude waitress, has RUN out of SUSHI, they simply do not
exist well, prosperity to your institution :)
We were with the family, we really liked it. A good and varied menu for every taste. There are both for children and adults. The food is delicious. Polite staff, good service.
We will be in Novopolotsk - we will definitely come again!
I do not recommend this institution, then there are no products for the selected dish for the umpteenth time, then the food is prepared differently each time, the food that is specially prepared for delivery is worse, then the juice is diluted to a state of transparency, then the ingredients are not reported to the pizza.
You hope for luck every time.
This place is now closed to me forever.
We have been waiting for an order for a very long time. Half an hour later, they reported that the rolls that we ordered would not be able to cook, as they were sharply listed. Although rolls were brought to other tables that were ordered later than us. All desserts ended abruptly. It was very unpleasant from such an attitude towards customers and the service in general.
A large selection of dishes, a cozy place.
A very long serving and disgusting sushi with BACON!!! Bacon, Carl!)
Sushi with crab was just as poorly edible.The eggplant is undercooked.
The broccoli puree soup is wonderful.
We took sushi with us. Chopsticks and soy sauce were not included. I'm not talking about ginger at all. C - service.
At the opening, I liked everything very much, it was delicious. Nowadays, due to the high turnover of the workforce, the food has deteriorated greatly, not everything is delicious.
The waiters are always great.
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1
Катя Донмез
Level 3 Local Expert
October 15
We ordered pizza and rolls on 14.10.24 for a check of 160 rubles. All the rolls came in different sizes, the fish was torn and pale. They still haven't put the chopsticks and sauce in the kit. They didn't even call back about it.
No, guys, this is not a service, but a mockery. The service is monstrous, extreme slowness, not a hint of basic politeness, half-washed dishes and an hour (an hour!) to prepare a hot dish, which, moreover, turned out to be too salty. It's just creepy! Apparently, we need to forget the way here.
The service has been disgusting lately!It's a long time to wait!the dishes are brought cold!if greens are declared in the ingredients, do not wait for it!especially in soups!there is a lemon in the hodgepodge-probably the cook eats it when cooking! You come to a set lunch at 13.00 and already half of the dishes from the menu are missing!or they just don't cook!This concerns Novopolotsk!
The capybara is much better. Soy sauce tastes strange, nori leaves in rolls are too soft and moist, unlike capybara. There are a couple of delicious (2/3 kinds) baked rolls. Pizza is also an amateur
It's just great. Excellent menu, service, delivery. And besides, everything is VERY tasty. The staff is polite, which is not always the case. First-class! Everything is always delivered warm and fresh. It can be seen that it was not cooked the day before yesterday. Thank you. Bonuses in the form of napkins closed in zip bags look especially touching. If I could, I would put 10.
A wonderful cafe, pleasant responsive staff, delicious menu, excellent service.. Fried ice cream is just a bomb.
This is not the first time we have come and we are pleasantly surprised every time.
We placed an order at 12.10 with a discount in honor of the mother's birthday. The deadline is 18.30. Not only that, as always, they did not arrive on time and all the guests had to wait, but also all the food was cold.Is it really impossible to properly fulfill an order received in advance 6 hours in advance, especially since the birthday is written on the receipt.The longer you work, the more careless the attitude towards customers becomes, lately no order has been completed without delay in 30, 40 minutes and sometimes even longer.
It used to be nicer to be there. The last time we waited a long time for food, and not everything was brought. Previously, they gave a discount for pickup, now I don't know, we have been ordering from Capybara for a long time