Terrible customer treatment, calls are not being answered, messages too, the girl who is on the phone feels like she hasn't woken up yet!!!! I do not recommend it!!!!
The fabric store is good, the prices are average, you can get discounts.
However, specifically in this store, the director (male) allows himself to communicate with customers on You, I consider this behavior disrespectful. The staff allows themselves to discuss clients right in the hall, and the director doesn't care. No customer orientation.
In principle, I will not go here again.
I am disappointed with the inattention to me as a customer. I placed the order not on the website, but on the store's Instagram.
At first, they answered me in detail, they promised to consider the issue.
I waited a week for an answer, they simply forgot about me! After several reminders, they still answered. We placed an order by video call, said that they would calculate the cost and write.
After that, I waited for about 4 days again, no answer, no greetings. A message arrives on Viber about delivery in Euromail. And the thais store did not even inform that the order had been shipped, let alone calculate the cost of the order.
BUT THE WORST THING IS THAT THE ORDER DOES NOT MATCH WHAT I ORDERED!
1. I asked for a knitted doubler, a fabric one came, not stretching
2. The matching threads that I asked for, came in a completely different shade!
3. The threads for jeans I asked for were orange, the blue ones did not match the jeans
4. On the denim itself, the puffs
I was ignored on Instagram for all my comments about the order
Tais.by Please note how they were sold via instagram!
The store itself has a completely different impression, a good selection of fabrics, normal prices
We went to buy a couple of patches for labor lessons. The purchase is cheap, but they gave us advice and smiled. To an inexperienced eye, there are no problems with the choice.