Terrible dispatchers! The girls are rude and rude! I called to order a car, I only had time to name the delivery address, as the girl hung up, saying to wait for an SMS, and without asking where we were going. I was on my way to the vet clinic, with a dog, I wanted to warn you, but I didn't have time. After 20 minutes of waiting, without receiving an SMS, I called the order service back, at the same time I clarified that I would be with the dog. As a result, the dispatcher yelled that it was necessary to warn, and again hung up. As a result, I ordered a taxi at 11.42, I was booked for an appointment at 12.30, and the car arrived only at 12.51!!! Knowing about the workload of drivers, it was possible to warn about a long waiting time so that the client would not waste time, and in general, it is not the first time I have encountered rudeness from girls in this service! There are no complaints about drivers, except that car salons do not even pull on economy.
It 's impossible to come up with a worse taxi 🤡
The city of Lyakhovichi.
Firstly, the dispatchers really seem to be recruited from the lower strata of the population, because the level of communication is equal to the most ardent habalks on the market.
Secondly, the taxi service, namely the time. Once I missed the train due to the fact that the dispatcher did not warn me that the pick-up time was 30 minutes.
Thirdly, the arrogance of the drivers. Not everyone will go to every point, and also remembering about the story of missing the train, I called the car very much in advance and through the application. However, no one took the order this time either. I had to increase the cost in the application from the amount of 4.90 to 10 rubles (the "speed up" button) so that at least someone would come. And only in this case they took my order. As a result , I arrived 1.5 km for 10 rubles .
You can write for a long time about the wonders of taxi service "Commander", but I'm afraid there won't be enough characters.
I wish them one thing – that Yandex Taxi came to the points of "service" of the Commander taxi and shifted this "excellent" taxi service from the market
The city of Lida. The horror! A taxi was called, the amount was not initially shown. It arrived and it says 5p. Upon arrival at the place, they took 7.40. The dispatcher said that the address was not correct. Allegedly, it is not necessary to put an apartment on the point B, but an entrance. And this is considered a 2p40k error. Funny and glyphic at the same time. When I called to find out how they think they had never used this taxi before, not understanding how the calculation was carried out, the girl started talking arrogantly from the first second and trying to be rude, as if I still owed her something. Thank you, but we will not use the services anymore. They didn't use it and they don't need to.
08/13/2024 I called a taxi in the city of Lida. The taxi arrived 15 minutes late. I started to get indignant because I was in a hurry to catch the bus. The taxi driver, a girl red Ford 8369, swore at me and the child and my husband began to kick me out of the taxi. As a result, we did not leave and were humiliated and humiliated. The rudeness of the taxi driver scared us. The director of this taxi arrived, who also humiliated us.
We called a taxi to the railway station in Ostrovets, the driver accepted the order that he would finish the trip and go, my child and I got off the train, and he cancels...Buses don't run here.I called the dispatcher, so they also made me guilty, got rude and hung up on me...It's just a terrible service, I wouldn't advise anyone to call them...the dispatcher could explain in a human way, and not be rude and hang up the phone.
The dispatcher's job is terrible. When calling the car, the delivery was announced in 15-20 minutes. But after that time, the car did not arrive, no SMS came. I'm calling, the dispatcher answered very rudely, the following dialogue took place:
-wait!
- how much longer to wait?
- one car left for Minsk, the second one went somewhere else, how do I know how many customers will keep drivers, maybe in an hour only the car will be there!
- so you said in 15-20 minutes
- actually, it's tentative!
- it should have been announced right away, I would have called another taxi
- "something in an incomprehensible language" (I hope they didn't send it) and hung up.
By the way, I also heard similar reviews from friends about the taxi commander
I called the car (Gantsevichi white Renault,2248)for grandma, I asked the driver, saying that the passenger would be grandma, to get out and help grandma get into the car, since I can't get out, I have a small child. I controlled the situation through the window. The car drove up, the driver did not get out, the grandmother sat down with difficulty, I do not know how she closed the door there
Some strange prices (Taking into account the fact that in the period from 7.00 to 8.00 they have from 4 rubles, I got from Tikhaya Street to Vesta for 6.80 rubles, on the way back from Vesta to M.Taking into account the fact that the time was already after 9.00, and the cost from 3.50, respectively, the timer in the taxi showed 7.50 rubles. How can this be? Despite the fact that the taxi driver did a favor and agreed to 6.80, it seems to me that the amount should have been even less. To my questions about this, the dispatcher replied that the price even includes waiting at traffic lights and crossings. In my opinion, it's just some scribe!
The service is at a low level. Quite often, cars arrive dirty, drivers are sick, cough, thereby they can infect customers, they will never open and hold the doors for girls and women, even if with a small child in their arms, checks are not issued at the end of the trip. The cost in general is very different from what the dispatcher says.
Why is there a "Pre-order" service in the program? During the day I ordered a taxi for 7.20 am. The taxi car arrived at 8.10. What kind of attitude to people? What kind of incomprehensible prices?It's high time to complain to the relevant authorities. Which I will do right now.
Some negative reviews. Yesterday we went to the pool, waited for a taxi there and back for less than 5 minutes. The price there and back is the same. Naturally, when everything is good, we do not rate the winners.
I want to complain to the dispatcher on 08.12.2022. I was driving home from work in a taxi with the number 2992. I lost my card.In the evening of the next day, I found out I decided to call the dispatcher at 5.31 pm and asked for help , it seemed to me that the dispatcher was inadequate, rude, shouted into the tube, did not even want to answer my questions , said that cars were washed every day and nothing was passed to her.Please pay attention to the management of your employees and instruct them how to properly deal with the buyers of your "product ".
I would like to draw the attention of regulatory authorities to the unfair provision of services. The complete incompetence of the dispatcher, the inability to take orders, to listen to the client. It seems that this company is not interested in customers. There is also a claim against the driver, after waiting for passengers for 3 minutes, He left the place of order without warning that he would not Wait any longer. Although the passengers were not averse to paying extra for waiting. It was a shame, we have a lot of things and a small child.
Today, 08/21/2022, when talking with the dispatcher, three not very funny letters were sent... I will never use their services again. Time does not allow me to voice the details, but the very fact of the relationship to the client, today I was thrown into a slight state of shock. About those. the condition of the car and the professionalism of some drivers should also be considered by the management of this company.
They called a taxi in the city of Gantsevichi Renault number 5239, the taxi driver was against boarding in the back seat "after you it is necessary to remove the snow" - he said!!! Refused to take it , dropped it off and did not deliver it to the final destination!!! The dispatchers refused to call another taxi!!!! Please understand and take action!!! Your company has lost a regular customer!
What kind of service? On Saturday, I drove from the train station to Akincica for 7 rubles and to the house, and on Monday from the bus stop to the station for 10.What is it called, excuse me? The dispatcher said 6 rubles, she, you see, is not aware that the bridge has been blocked for a long time and drivers are driving around? Where is the truth? What is the tariff? What kind of divorce is for money? Dear management, please decode the receipt for me. What is the subscription, where is the kilometer.? What are the positions?
I went to zenkovichi for 7 rubles, a couple of days have not passed and 10 rubles have already gone up, on what basis has it become so expensive, in Minsk for 10 rubles you can get from one end of the city to the other, it's just terrible, cars stink all the time, I'm shocked.The guide listen carefully