At first they forced me to write a statement, then they waited a week because there was no return answer, I had to come and clarify what happened to our case after learning that I was angry at the coldness of the employees, they began to apply the necessary measures then solved our question
The employees are very polite, but 1) they seem to be trying to spread the impression so that there is something to complain about, b) like the entire tax service, they manage to delay all deadlines, both their own, which they themselves stipulated, and "according to the law"