The system of calls to employees from the checkpoint greatly complicates and slows down the dialogue. There is a live queue for operators, which is not very convenient.
The solution to the problem may exceed the operator's abilities and you will have to run around the offices before they help you. They can send you to the inspector in the mahalla. In case of strong disagreements, I advise you to contact your boss, a very competent specialist.
Unfortunately, it was not possible to get an answer to my question about paying the housing tax on the main phone of the Mirabad district tax service in Tashkent. The operator insulted me and did not answer any of my questions, repeating that he was a pure Uzbek and spoke Russian well.
I've never liked state institutions. And every time I come, I make sure that many who work there work from a tick. Starting with the guards who never know anything. It feels like they are speaking Uzbek on purpose, so that it would not be clear. The inspector generally spoke in raised tones. He said that he was always right, and in the end he said that I should be respectful to him.