Exchange rates are not encouraging today, but there is often a good exchange rate here. The experts perfectly explain all the nuances, which is very pleasant.
They work quickly, polite specialists, I didn't wait long for my turn, I left in a good mood
See original · Русский
2
Show business's response
Olga P.
Level 12 Local Expert
November 18, 2024
A small branch, the only one in the city that works with translations. That's why the queue is long and slow. Such an operation, what are you going to do here. Therefore, if you need a transfer, plan your timing, you will have to wait an hour and a half if there are 15 people in front of you. But cashiers work like bees. Customer relations are good and friendly. Thank you. Parking is small. The waiting room is also small. There is a water cooler.
I came to make a conversion of € to ₽, inadvertently asked how it was better by conversion or through purchase, the cashier said that she did not know. And then I did the operation through purchase and sale. Accordingly, I'm in the red, even if it's a little, but it's still not pleasant. I live next to this bank, and there were problems with this bank before (when exchanging $ 150, they did not exchange $ 100, they said they did not like the bill)), I went straight to Alfa, they exchanged it, and the exchange rate was higher). I will NOT use the services of this bank anymore!
I have a positive relationship with this bank. I paid a loan in another bank at 34.9% per annum, and they gave me 15.9! Thanks to Tatiana Sergeevna for her high qualifications and meticulousness to work, for empathy and attentiveness.
After lowering the interest rate on the loan, according to a written application, I also reduced the interest on the current loan (not all banks have such a service).
With a small number of visitors, they work very slowly! With 15 clients, I stood in line for 1.5 hours. The room is cramped and there are not enough seats for all visitors (customers)!!!
Disgusting! An hour and a half in line! I clarified about the golden Crown translation. I was told that if I get a ticket before 14:00, I will be served. I knocked out the ticket at 12:40. They invited me to the second window / table at about 14:03. Where they inform me that they can no longer do my translation! An hour and a half!!! I asked!!! I asked at the ticket office. The bank employee at the first table replied that she had not answered me... The bank employee at the first table suggested that I had asked my question incorrectly!..
The queue is long. The service is very slow. There is little room for people waiting in line. There is almost nowhere to sit down.
The bank's work schedule is convenient only for the bank's employees themselves. And for people working from 8.00 to 17.00, some services are not available at all, such as receiving a money transfer, for example. The bank's territory is not cleaned, it is covered in cigarette butts. Unpleasant.
I visit this office often. The staff work promptly and are always polite. There is no queue in the morning, it happens often after lunch. Especially for receiving money transfers. The parking lot is tiny. But in general, the bank's office left positive emotions.
Please make unistream transfers before 17.00-18.00.
And not until 16.00, how many people work until 17.00, I haven't been able to get a transfer for a day, how I work until 15.30, and the queues are huge, and after 16.00 that's it.
I waited an hour to open the card on 1.08.2022 . At first there were 2 out of 3 operators, then one left for lunch and there was only one cashier.
The numbering is strange, first there are people with the E2 ticket, then E7 is unclear.
There is a very large flow of foreigners to receive transfers, the bank is clearly not coping.
The co-workers also answer the phone, which distracts them.
The work is organized disgustingly.
The staff is in no hurry.
A branch in the hippo retail chain refused to change money at 20:55, as if the working day was over, although in the work schedule until 21:00, a stack of work did not even deserve one star
Responsive staff, professional service. Of the nuances, a queue is possible, as in most other banks, the work schedule is not very convenient, it closes too early
Queues for all specialists. There are clearly not enough staff, but they are trying their best. Lunch at the checkout, it needs to be taken into account. Parking is small, there is practically no parking.
The staff is discreet and knows their business, but very slowly. It took 2.5 hours to send the transfer.
See original · Русский
3
1
Show business's response
Unknown_Fox
Level 14 Local Expert
June 18, 2022
1. I did not reach a specialist. When I arrived, there were 3-4 people in the waiting area, I saw at least 2 specialists sitting. As a result, I spent an hour in line and left with nothing. And judging by the way no one was walking when the new number was announced. I wasn't the only one like that.
2. Terrible opening hours, the ticket office closes at 16:00.
3. The waiting area is a small corridor with 3 small sofas on the right wall and 2 cash desks on the left (one of which is closed).
The bank is not big, but cozy. I was pleased with the created electronic queue. The exchange rate at this bank is often the most profitable in the city. The employees are polite and tidy.
The most terrible bank. They don't take care of their customers. To solve the issue on the cards. We have to serve an hour!!! Ugh. One negative🤐😠😠😠🤬🤬🤬💩
Previously, it was only possible to open a webmoney wallet here, so the bank is actively working on the service and the number of services. If you need to work with electronic money, then, perhaps, to them.
The room in which the bank is located is absolutely not designed for the convenience of the clints. Queues are not electronic, someone is sent to a specific cashier, who occupies both queues at once, naturally everyone is annoyed and a showdown is inevitable. And yet, in the "department" of servicing individuals, the air conditioner blows directly into the back.