Not a bank, but some kind of garbage dump. In general, I do not advise contacting him in any way. I tell you, I came to make a payment to a checking account at a driving school (normal banks do not accept their accounts), they did not approve the transaction, the tc was not in my name, my friend went through the same situation. I started asking - they were rude. I don't say anything about commissions at all - for each transaction 2p, regardless of the amount, whether it's a ruble + the bank's own commissions are wild when paying with cards from normal banks (I took 40 rubles, 20 commissions). In general, the bank is for patience, if you do not consider yourself such, I do not recommend contacting it!
It wouldn't hurt to be friendlier to customers. I came to replenish Yandex money. But the fact that this cannot be done was reported very abruptly, also, when I started asking why information about the method of replenishment via Contact was indicated on the official Yandex website, I was abruptly cut off with the words "I don't know what site you found there." I really hope that negotiations with clients are recorded. There you can hear: in what tone I spoke, and in what way with me. And as I babbled, I began to stutter, because such a tone surprised and frightened me. "Thank you" also seemed to come from me, despite the tone and the fact that I was interrupted.
My operator (we are a legal entity) is a professional in his field. It will always help. Even beyond the issues of her competence and responsibility. He'll find out, he'll tell you. I recommend it!
Super squad! Everyone from the security guard to the staff is polite and courteous. A little confusing navigation (the number of offices is not necessary for clients) but otherwise everything is super
A great bank, there are practically no queues, and all the staff are very friendly
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Anonymous review
September 10, 2018
I am from Moscow and there is 100% no better bank there! Even Sberbank is much worse. The only thing is an outdated mobile application. And so it is the best bank with the best service! I've been absolutely delighted for 8 months now!