Queues are simply impossible, waiting for an hour and a half until all the necessary operations are completed. And the story of first going to one specialist, then to the cashier, then back for the sake of a simple translation is a separate kind of art. And it would be fine to get to the cashier without queuing, but no, you get into the queue of those who are out of line. But the staff is polite, there are no questions.
I applied for a small loan from this bank, and everything went quickly. The specialist was very attentive and consulted on all issues without too much fuss.
It was necessary to issue a card, took a coupon and sat for about 20-30 minutes in a live queue, the office where the consultants are sitting is spacious, the consultants themselves are kind, they will correct mistakes if you show them or call the hotline, I advise this bank branch.