I have a question for the management, do you need clients? If not, then write that you are not recruiting new users. I applied three weeks ago, I call periodically, the young lady operators just shrug and giggle: oh, and we don't know when the master will come to you, but your application is hanging.
The service level of the provider is below the baseboard, it's a pity, this is the only cable TV provider on Gladkovka, otherwise I would have sent it far away long ago.
I use television and the Internet. I am satisfied with the quality of the services provided. The Internet speed is 300 MB/s and this is a real 300 MB (measured by a speed test). There are no complaints on television. There is IPTV, cable and digital TV.Good pricing policy . Fast service. I would like to express special gratitude to the installation guys, who, despite the shelling and difficult weather conditions, always quickly fix any problems. Of the disadvantages, technical support only works until 22:00, but this can be overcome, since any issues they have are mostly resolved quickly and during the day.
I've been using the Internet for about three years
There is nowhere worse than them, I do not advise them to get involved, only nerves and money to nowhere (
Good company. Considering that we live in war conditions, the line is being restored very quickly after the shelling. The Internet works well for those.I always get through to support.If they didn't answer me right away, then they call me back themselves.There is a notification system via the telegram channel, where they are always promptly informed of any problems. You can contact us through your personal account or through the website, they respond quickly. You can also send an application for a tariff change or suspension of services there. It is very comfortable. Previously, I was on Matrix and sat without Internet for a month, because they were afraid to go to our area because of the fighting. I'm happy with everything now. Everyone has problems, but at the Urban Construction company they are solved quickly and sometimes even over the phone.
The operator is optimally suited for the quality of services and tariffs.The price corresponds to the quality. Technical support is in touch around the clock, any problems are solved immediately. I have been using it for more than 5 years, I recommend it to everyone.
I am very happy with the Internet. Connected by optics, the speed is 200 MB/s.I watch 200 digital channels and 300 IPTV. The staff is helpful. Guys since then.the support is polite, trying to resolve any issue over the phone. I used to dislike the fact that there is no master on duty on Sundays, but now they have fixed this moment and if there is any problem, then even on Sunday you can call the master.
With an influx of calls, calls are simply dropped, there is no way to wait in line and get a response, there is no notification system. Often, employees are not competent if the issues are more complicated than the basic ones. Now no one is picking up the phone, the Internet has been like a garland for several days
We have been using the services for a very long time, everything is fine. If there are any problems, the masters react quickly and solve the problem. The service, price, TV quality and Internet speed are pleasing. We are happy, thank you.
The Internet is just terrible! In Donetsk, when checking through the speedtest, it shows the declared 50 mbit/sec.But it is worth finding a server at a distance of 100 + km, the speed drops 2-3 times!When playing online games, unrealistic FPS due to data packet loss!Watching movies leaves much to be desired too! Watching a movie in FullHD 1080, even in HD 720 is on the verge of fantasy! There will be something to change, I will definitely change it and I recommend everyone to abandon this operator!
P.S. screenshots are attached!
Basically, the work of the provider does not cause complaints. Recently, cases of low Internet speed in the evening and at night are quite common. The staff is polite and professional.