Tenge Bank
38 reviews
December 3, 2024
The worst bank for a non-resident of the Russian Federation.
It is impossible to complete identification online and use the application, you just need to go to the department. The department issues an application for identification and every other day you can only use the application. The laugh is that everything has to be repeated again when the application is updated, and this happens once every 2 months, because online registration completely flies off. I do not recommend foreigners to work with this bank
PS:
It's just a nightmare: I put $9,000 on a dollar Mastercard. As a result, 3 months later, when I tried to withdraw money, I was given 8,900, because the dollars on the card are converted into SOUMS, and then back into DOLLARS. In short, the bank on the dollar card simply made the conversion and returned the dollars to me at the current exchange rate from the SOUMS.
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November 8, 2024
I want to warn all current and future clients of Tenge Bank: this is the worst consumer experience I have ever had. Here is a list of outrageous situations that I had to face:
1. Blocking of all cards due to a bank error. In 2022, my cards were blocked through the IIB due to some 50 thousand soums. The most shocking thing is that an error occurred in the banking application: when withdrawing funds from the deposit, the amount was not debited from the account, but the money ended up on the card. The bank regarded this as theft, sent a notification to the IIB, after which they blocked all my cards, including cards from other banks, and absolutely all my funds remained blocked. Only an appeal to the president's portal helped unlock access. At the time of this blocking, I also lost access to the Uzum Bank application, and since I did not check the restoration of access, I remain blocked in it until now. For some reason, I decided to give Tenge Bank a second chance, believing that it was an isolated mistake. As it turned out, in vain.
2. Recurring system errors and ignoring client requests. A few days ago, the system crashed again. When transferring via p2p from HUMO to UZCARD, the money was successfully credited to the UZCARD card, and HUMO was debited accordingly. After a while, I receive a "cancellation of the transaction" and the funds debited from the HUMO card from which I transferred the funds returned, as if the transaction had been canceled, but they remained on the UZCARD card. As a result, I still have an excess amount of 270 thousand soums on my card. I decided to call the call center -- I was waiting for a response from the operator for half an hour, then a multi-day correspondence via a Telegram bot with the most incompetent tech support, where each new response came two days later and consisted of the same type “Has the problem been fixed?And each time I patiently answered ”No.“ At the moment, my application is still pending, and not a word from the bank.
3. Unacceptable service in the department. Today I applied to the branch near the Rossiya Hotel. The staff work so slowly that each customer waits for service for half an hour. If someone leaves without waiting for their turn, they delay for 10 minutes before calling the next customer. It was only when I literally stood over the operator's soul that he began to let customers through faster — 5-10 seconds at a time. Why was it impossible to do this from the very beginning and respect people's time? And when it came to the cashier, when she saw the amount I wanted to cash out, she snorted, as if to demonstrate her disdain. The only bright moment was communicating with the guard, who helped me find a bag for cash. Special thanks to him.
A logical question arises: does anyone control this behavior? Or have they taken such a "high" position that they can afford to disregard customers? And does this branch really belong to the Kazakh bank Halyk Bank? It's a shame for such a bank.
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September 25, 2024
The bank is disgusting in service. I want to explain to people that you are not a government organization, you must be customer-oriented!!! And not when you have kilometer-long queues of people, and a bank employee leaves for lunch, and the one who comes out instead begins to take a completely different queue. The question is, what should people do who have been standing in your queue for an hour?! When asked where the administrator or manager was, they replied that there was no one (I want to note that it was not lunchtime yet) and said that they could not help in any way.
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October 17, 2024
You will not find such a disgusting service even at the Russian post.
We waited 1 hour to exchange the currency, after which both exchange windows suddenly went on break. When asked about the notification before the break, the woman from the 1st window told me that she had just left lunch and did not know that she would have a break for 30 minutes now👌
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October 24, 2024
The staff is not friendly, not friendly, long service. There is no normal communication. The exchanger is generally a separate story.
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1
May 15, 2024
The electronic queue is practically broken, one window "works", while you need to wait for an hour, and most of the time the woman calls the departed people (because no one can wait that long), so even she does not actually work, but sits stupidly.
In addition, some characters are served without a queue for some reason, and from this she finally stops moving
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2
August 23, 2024
The slowest bank! Just change the currency, you have to wait an hour or more! The staff's treatment is good, but the speed of service is no good!
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1
July 12, 2024
The website says about car loans. But it is not specified that only Chevrolet. And not any other brands. The system also did not work after arrival.
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1
February 27, 2024
Hello everyone, yes, there are a lot of people in the queue, but the queue passes very quickly, the staff are very competent and kindly answer the necessary questions, excellent, I really liked it
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August 26, 2024
I opened the bank card, the wait was quite long, the manager's uncertain answers (we can do it, we can't, it's unclear). There is no notification that the card is ready. There are no instructions or any comments on how to activate it. It was printed crookedly. It is impossible to get through to the CC. The "call me back" function worked after 4 hours, when the question was no longer relevant.
The only thanks are to the same manager who answered in the BOS.
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July 7, 2023
The worst and most terrible bank I know. I waited an HOUR to exchange money, as a result, the exchange office did NOT serve me, the client!!! Like, if I'm not in the system, then she can't exchange money for me and in general it turned out she DIDN't have TIME to look for me and waited ANOTHER HALF HOUR until other employees came!!!!!!I didn't understand they work so that all customers get rid of them?!! I've been to this bank 4 times. Only once a long time ago, the only time I was lucky enough to exchange some $ 100 and then with grief in half. I DO NOT RECOMMEND IT!!!
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3
1
December 15, 2024
Courteous staff and quality service
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May 26, 2024
Very friendly and qualified staff
There are p left
I recommend a pleasant impression of this bank
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1
November 10, 2023
The work of the bank is not established. It is possible to get a card only in window 1. She's a cash register, where the queue is eternal. Receiving cards without a queue, in fact, to receive a card without a queue, you need to defend an hour. The slowest woman works here.
Otherwise, everything is fine.
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2
1
January 7, 2024
Like it. Working with clients is attentive and professional. I had problems with the application, which helped me solve in a short time.
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1
September 4, 2023
The bank is excellent. Very friendly staff. And loan rates are more affordable. But since the bank is private, it is necessary to carefully reduce the requirement to receive funds. Something like this.
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2
September 14, 2024
A good bank, a very good approach to people
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May 6, 2024
Terrible service speed. You need to wait an hour just to exchange money at the cash desk! I will not recommend it to anyone, choose other banks.
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3
December 10, 2023
I liked what I needed on the ticket and even if there is a ticket, they are waiting for those who are not there in principle. But because of that, I had to wait an extra hour.
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2
March 5, 2024
I had to get a Western union transfer, I got an amazing answer - and the employee who is doing this on vacation. Kindergarten.
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2
August 29, 2022
Disgusting bank!!! The staff is not efficient at all. They deposited money for a small amount (200,000 soums), the money was withdrawn and the transactions did not pass. They are not on the map or on the deposit! We contacted the bank branch, the central bank, technical support, the coal center ! Four days have passed and the problem has not been solved . They play football back and forth to each other . We sit in the bank for an hour on the fifth day and are told to wait 10 minutes every 10 minutes. We went to the management : they told us that they would decide after lunch ! Let's wait and see what happens.
There is no trust. I do not advise you to trust large amounts of money to this bank!
The heads of the bank pay attention to this!!
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1
1
August 12, 2024
The card was not made in 10 days
I didn't like it.
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September 6, 2023
the worst bank, it would be better not to open a branch here. It seems that we live in the 21st century, the year of the development of information technology, but still require a passport when exchanging dollars in soums. Shame on you!
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2
May 2, 2024
A very good department. Employees really help and understand what they are doing.
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June 24, 2024
If you want to change the currency and wait in line for more than 30 - 60 minutes, then this bank is exactly for you
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1
September 28, 2023
Quickly. The Mastercard card was issued in 5 minutes, but the truth is the Uzcard and Humo cards - they promised to call, but in the end they did not come by themselves yet - they did not call.
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1
October 25, 2023
A small queue, but the staff is cool, polite
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1
June 20, 2023
The most terrible bank!!!! They create an artificial queue by getting to the customers! To exchange money, you stood in line for more than 2 hours!
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1
February 21, 2024
Good service. Friendly staff.
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1
December 15, 2024
Medium Bank
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April 19, 2024
The service leaves much to be desired
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1
March 10, 2024
Hodimlarni muomilasi ustida ishlash kerak,
Klientlar bilan ishi yo’q
January 22, 2024
Polite staff ..thanks..
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1
April 15, 2023
The modern situation in the Bank. Friendly staff.
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1
December 23, 2023
👍Very well served
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1
November 26, 2023
A very good bank
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1
August 27, 2023
Maintenance class
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1
February 27, 2024
👍
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1