In 5 days of staying at this hotel, the room has never been cleaned! The furniture is very old. Repairs have not been done for a very long time, the curtains are dirty. There is no kettle or water in the room (as in other hotels, no water cooler). In the bar (where you could have breakfast), there were unfriendly employees. And only the reception was pleased with the friendly hospitality of the administrators.
The hotel is below 3 stars in terms of comfort. The shower cabin is old, with mold. The pastel linen is worn out. The furniture is old, worn, uncomfortable. The room is not cozy at all.
08/06/2022 came up to the bar, met the EVIL Aigerim, Hello to you, ,, we have a shift change, come in 10 minutes,, (text cannot convey), then came up again, zero emotions.
We have been waiting for a very long time to check in, after a very long road
See original · Русский
Show business's response
Анастасия Пузырева
Level 4 Local Expert
May 9, 2023
The hotel positions itself as a three-star hotel, very controversial. Double room - the shower doors do not open or close, the watering can is broken. The air conditioner did not work, the window did not open. Once there might have been three stars, but not this time...
The hotel is cold , the furniture is from the Soviet department, there is nowhere to even drink coffee in the evening, there is not even a kettle in the room
The rooms are cold, the bathroom is terribly cold. Rooms with Soviet shabby furniture. There are only glasses in the room and that's it. There are no bathrobes either
See original · Русский
3
1
Александр
Level 7 Local Expert
October 14, 2022
The hotel is good, the location is convenient. Only the staff in the lobby bar is rude, it is better to have breakfast on the second floor.
A good hotel, cozy, clean, a good area, but there is one minus kilometer, there is no sound insulation at all, you can hear how they wash off in the neighboring rooms from the right to the left from above, they walk around talking, there is a 2 cm hole under the door to the room, put a blanket when you opened the window to ventilate and went into the shower, heard a noise in the room, what-then a guy from the administration brazenly walked into my room, opened his key card, and closed the window, saying people complain, although I am quarantined and there is still 1 person
A good hotel . It is a 30-minute drive from Astana airport, which is convenient for transit passengers. Breakfast starts at 7 a.m., which is also convenient. Friendly staff.
The hotel is nice, clean, and cozy. The staff is polite, friendly, promptly resolve any issues. The rooms have everything you need. You can ask for a kettle at the reception and dishes at the bar. The breakfast is good, the choice is large. Good and convenient location, close to the city center.
See original · Русский
2
1
A
Anonymous review
May 12, 2019
The rooms are clean (we also got a very large one, you could ride a bike or play football), a buffet breakfast and a large selection (you won't stay hungry). The food is also very tasty for lunch and dinner.