I like playing tennis here. The coaching staff is quite strong. There is a free trial lesson. Sincere administrators. I've been happy with everything for several years now.
The attitude towards customers has deteriorated terribly, we call and book time a week before the game, they call back 6 days later (the next day we will not find anything else for tomorrow) and calmly inform us that the regulars have returned, we cancel your time. And the fact that they were paid 2 times a week in the first half of the year for consistency is apparently not taken into account by them. Disgusting and bestial attitude towards customers.
A very interesting and unusual dome was invented for training on tennis courts for both adults and beginners in Avante on the Railway in the same location with the Adrenaline fitness club. My wife and I work out in the gym, and my son is on the courts chasing the ball with a racket. The smart coach and the kids at the reception will be picked up and trained, and for the children to be happy under such a dome to comprehend the basics of lawn tennis and move forward to their sports dreams!!
A cool place!
On Friday, we booked a tennis court for Wednesday evening. On Tuesday evening, we received a call that our reservation was simply canceled because regular customers had returned.... Exactly one day before the scheduled reservation, when it is almost impossible to find an alternative option.
Dim light, cold in winter, hot in summer. The price tag is strange for this, but when there are discounts in the morning, you can go. There are balls on the court, a sauna in the locker room (shared with the gym).
On Sun, 02.10, we paid the rent of the court from 20:00 to 21:00, played well, went to the shower, and on leaving the locker room we were met by a disgruntled young lady, who in a rather rude manner scolded us for delaying her. According to her, we had to leave the center before 21:00. Although we have paid for the court until then. The avante administrator should have informed us about this (she was no longer in place). It is rather strange to make such claims to clients, and not to the administrator, who, obviously, did not warn us about anything. Of course, after tennis, any normal person will want to take a shower. According to the logic of the young lady, we should do this INSTEAD of playing. I think the administrators of Avante and the sports center need to find a common language, provide clear information to customers and not make extreme clients. And if an hour of the court is paid for, then this is the hour of the COURT, and not "spin as you want, I want to go home"
There are a lot of scattered balls. Low mesh partitions. On the plus side, there is a water cooler. Friendly staff. Reservations can be made 5 days in advance. Cost. 45 p . For this price, you can carry higher grids
Very cool courts! I joined Anastasia's beginner group, and immediately realized how bad the coach was in Mirny.
Very convenient location, there is a sauna after a workout. Anastasia teaches super!)
Unfortunately, it's very stuffy to play in the summer, but everything is fine) The receptionists at the reception are very polite and competent, they warned in advance that it would be hot)
I want to leave a few words about the customer orientation of this company.
There are no questions about the training process, everything is fine. But there is a huge question for the administration. In particular, to the senior administrator Daria.
At that time, I was studying at the academy for 2 months, on a long-term rental of courts with a coach, and expressed a desire to pay, as a legal entity, for these courts until June. I informed the administrator about this on January 25, said that I was ready to pay right now, I need your details and an invoice. I started waiting, so that you would understand, this is done within 30 minutes maximum. A week passes, I come to training, ask about the documents, he says they are not ready yet, we will send them as soon as we do. Another week passes and I finally get the documents sent to the post office. Ie, in total 2 weeks. And they put before the fact, they say, pay today tomorrow, the amount is 1,360 rubles.
I say, wait, so you do the paperwork for 2 weeks, and I have to pay you day in, day out? I'm opening the contract. Reading. Payment is made within two banking days from the MOMENT of SIGNING the act of completed works, I received only scans by mail. I tell Daria that I will not pay day-to-day and will pay the entire amount this week BEFORE training, according to the contract.
To which I heard some unrelated speech, they say, we made concessions to you, payment is made before the 25th, and on the 25th you only said that you were ready to pay as a legal entity. And where is the actual question in this, if I am ready to pay on the 25th? Then she started talking shit on the phone that they were canceling the contract. Girl, who allowed you to talk to customers like that?
In general, I said Daria, I have neither the time nor the desire to argue with you, I want to talk to your management about this situation, to which I get an answer, saying that I am the senior manager here and solve all issues with me. I answer, they say, I have questions specifically about your work, she just mumbles that you decide everything with me. Ie, if you work somehow, should I talk about it with you?
I say that this order does not suit me and I am ready to break off relations with the tennis club.
And as I understand it, the tennis club does not mind losing customers at all, since the administrator Daria works at a height!
And who knows, maybe I'm not the only one.
It is cold in winter (+12), hot in summer (+35), like in a greenhouse. The rental price does not correlate with the quality of the courts, they are crooked.
Not the best customer service . baskets with inflated balls . In summer, you can only play in the morning , and in winter it is better to wear a sweater
There are pros and cons.
Positive: good location near Mikhalova metro station
A huge court
Qualified coaches
Minus: on the ground floor, the reception is located along with the Adrenaline reception and in the evening you can not pass because of the huge flow of people.
not so good.there is no flexibility in relation to customers.the lack of an individual approach.the principled position of the administration and the lack of a banal understanding in the process of cooperation.Moreover, the best coaches have left this institution
It's very bad.starting with admins who don't even want to delve into the situation.ending with coaches who take money for a full-fledged workout and spend it from half, considering that the service has been rendered in full.
I can't get through to the reception.and a narrow-minded secretary.Not ice
They behave like collectors, long before the deadline for payment arrives.
Threats of exclusion from the group. Every month for two years. Despite the fact that there has never been a delay. We only go because of the child's coach
The administration is terrible, I was personally convinced. I've read reviews from people who complain about the administration every now and then. Is there really nothing you want to do about it so that people stop complaining?
I wish further development and victories to the students. Academies with professional coaches. The training of children is better than in other tennis schools in Minsk. And the young coach Pushnova is very promising. We expect great results with her.
I recommend it for tennis lessons for kids! The coaches are very attentive, they love children endlessly, they pay attention to absolutely every child. The training process takes place in the form of a game, so an hour of training flies by instantly.
If anyone needs restorative treatment for joint and back problems, then you are here. Qualified trainers conduct training after consulting a doctor, who takes it right away.
I've been studying for a month! I like everything!
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Anonymous review
December 8, 2016
Terrible organization of the tournament 03.12.2016. It was held in order to collect money from the participants and fill the courts. One judge on 4 courts, the children judged themselves in the end, whoever is more cunning is right. It's cold in the room, they were playing in tracksuits, there's nowhere for the fans to sit down to watch the game. The result is that the child got sick. I do not recommend it to anyone, only one self-promotion on the web.