A wonderful airport, special thanks to the chef of the business hall Anatoly and the bartender Alimzhan. The first for the excellent hodgepodge and baked veal, the second for good service. It is very tasty and comfortable. The management wishes to give the guys a good bonus before the new year!
The new terminal is beautiful. Everything is fresh inside. But the work is not very well-established yet. Example: the status of the flight is “Boarding", people are going to the gate, get in line, and the plane turns out not to have arrived yet. Arrived 20-25 minutes later. Then passengers were dropped off, luggage was unloaded, and cleaning was done. At some point, the status changed to "boarding closed". After another 20 minutes, the landing really began. But the status on the scoreboard did not change.
Everything is located very conveniently, intuitively understandable, a large scoreboard with a schedule, a cafe and a toilet, a bus stop nearby (bus every 5-15 minutes), a taxi
Everything is convenient, nearby, you don't have to go around looking for a long time... SIM cards, currency exchange, information desk... taxi and bus stop...
Luggage was waiting for 1 hour 40 minutes. There are not so many flights, how they work is not clear.
When they asked the airport staff questions, no one could help.
For the first time I saw a situation where when they finally started handing out luggage, people applauded. But before that, of course, I had to fight to finally bring him.
In general, the staff who deliver luggage work disgustingly.
The VIP lounge is a complete indifference to customers! At the reception, they do not answer the phone for hours or talk to you as if you had come to an appointment at a rural clinic, and not in a comfortable VIP room. Complete lack of customer orientation. I don't recommend it.
It is a beautiful airport, but the waiting room is small and the dining room is expensive, but there is a shop where ready-made food is sold and the prices are reasonable
Not Sheremetyevo. There is no scoreboard or working outlets in the waiting room.
The terminal is small. It makes no sense to arrive too early. One stage of the inspection.
Terminals are not adequate when Astana Airport was built, all kinds of violations, including Airport heating, were not thought out!!!!!! People are cold 🥶