The repair is very old, to put it mildly, it does not please the eye.
There is a small sauna, which was turned off periodically for some reason.
Massage:
- the massage itself is just normal. I can't say anything good and especially nothing bad. The masters are just working hard, it's clear that they don't care.
- for some reason, the robe was not offered
- the massage table is not very good, through the hole the face touches the substrate under the table🫣
- music and lights were constantly buggy
- for a massage at the spa, God forgive me, you can only use oil. There is no makeup.
- I went to the shower to wash it all off my face and hair, but there are not even hair and face products there. I had to wash everything off with cheap soap, which pulled the whole skin off😖
Wonderful location, decent authentic cuisine, comfortable rooms, a full-fledged 25 m swimming pool and good saunas. The conference was held in a small lecture hall - there were difficulties with ventilation during training events, since it was impossible to use air conditioners in autumn and winter, and there was not enough centralized ventilation.
I have been going to the spa for two years now, well, massage, masks, care. It is very frustrating that the level of service is slipping. There are no dry towels, you have to go ask for them. After the massage, they give torn, leaky robes, which you would not expect in a beauty salon, especially at this level and for such money. I want a luhari after a mask with caviar.
Today we specially came to Terra Spa for 2.5 hours to go to the sauna, swimming pool and Jacuzzi. To be fair, I've been to this spa 5 times already and never had any problems. Always clean, although the interior is tired and scratched in places. Today, our visit was overshadowed by "force majeure", as the spa manager said, in the form of shooting in the sauna. At first, no sauna worked, they answered my request to turn it on, that they would turn it on in half an hour, because filming was planned. An hour passed, no one turned it on, the administrator said she didn't know when they would turn it on. We had limited time because the plane was in 3 hours. I explained the whole situation and offered to solve this issue differently - to return half of the cost, because we did not use any sauna for 1.5 hours + the jacuzzi practically did not work - the pressure was so weak that it was not even felt under water. The administrator agreed, but then the manager came and behaved very incorrectly - shouted, contradicted, said that shooting is "force majeure", and the Jacuzzi always works like that. I explained that I visit them once every two weeks and I know exactly how the jacuzzi works. Out of 10 thousand, she agreed to return only 2, although I offered 1/3 to return - for the sauna, which we did not use. Terrible behavior and inability to resolve issues diplomatically. At least for such communication, I don't want to go back there. The name of the manager Maryam Gharibyan, the administrator (who did not warn about the shooting) Kakayan (I don't remember the name). It is a pity that we faced such a situation on the sixth visit. The impression is spoiled, we will not come here again.
Quite a decent hotel! The room is nice and stylish! It is equipped with everything necessary, including bathrobes and slippers. There is an opportunity to drink coffee and tea in the room. TV with Russian programs. Purity.
We had breakfast at the bar - good coffee, fresh croissants, fresh orange juice - everything is super!
The staff is polite and hospitable!
The restaurant is panoramic with good food! The music just doesn't match the restaurant, but rather the nightclub. And it is a pity that there are no national dishes on the menu!
I was lucky to visit this pool in a deserted time. 2-3 people were with me at most. The sauna and hammam are also free. The gym is very hot, ventilation and air conditioning are not working. The administration did not respond to my request.
The hotel is not 5 stars, the cleanliness in the room, in the pool leaves much to be desired.
The reception does not work quickly and is often absent, we were able to make a discount payment from the 3rd time on the 3rd day.
There are many shortcomings in the room-the cleanliness of the plumbing, fasteners for related trifles.
The rest is fine
We stayed at this hotel in September. We liked everything. Polite attitude of the staff, good room cleaning. I especially liked the breakfasts and the pool. Great hotel, I recommend it to everyone.
The hotel exceeded expectations. We were given a room with a view of Ararat, spacious and comfortable. The hotel itself is located on a hill, 10 minutes walk to the cascade. The hotel also has a swimming pool, hammam and sauna. The breakfast was very pleasant
A good hotel at the Radisson level, courteous qualified staff, excellent service, location
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Хелена
Level 10 Local Expert
February 25, 2023
Good mattresses, good breakfast. They took the standard, the view was spectacular and on the park. There is little space inside the hotel, not much to walk around. We had dinner in the lobby -1, quite well.
I liked the pool, the comfortable water temperature, the availability of sun loungers, both inside and outside. The Finnish sauna is also good, the hammam was under renovation.