I made two purchases. The prices in the store are higher than the market. I expected that there would be no problems with service and product quality. I made a mistake, I don't recommend it to anyone, it's better to think ten times before buying goods here.
Purchase 1
I bought an AUX air conditioner of the latest model, ordered delivery and installation in the store.
Delivery: 0 points
The delivery was scheduled for a certain day. No one came or called. I had to find out what was the matter. As a result, the goods were delivered on another day.
Installation: 0 points
In the store, I asked several times if I would need to pay extra for the installation in addition to what I paid on the spot. I was told no. I also asked for a warranty card. I was told that they did not provide a warranty card - they just put the date and stamp on the instruction book.
I received a call from the installer. He immediately said that he would need to pay extra for a number of components. I told him that the store said that everything was included. They started to convince me. He refused. I called the service center.
After long proceedings, other installers were appointed. Who eventually also took an additional fee. Plus, I had to run to the store and buy an extension cord during installation. Also, the installers asked for a vacuum cleaner to litter less while working with a puncher (they did not come with their own for some reason). I gave you a vacuum cleaner. As a result, minus three filters in the vacuum cleaner. There were difficulties with installation during the installation. For example, they did not install one branch pipe, because a bunch of tubes did not fit into the prepared hole. I cannot assess the criticality of the absence of this branch pipe in the long term.
Product quality - 0 points
After installation, we checked that the air conditioner was working in the main mode (cooling) and left. Then the fun began. In fresh air mode, an unpleasant sour smell began to appear in the room. Then negotiations began with the service center, the search for a team that will come to sort it out. Claims to me from the service that I do not have a warranty card, which they refused to give me in the store after several persistent attempts. As a result, the problem was solved by plugging the air supply with a package (fresh air is a special mode with an influx, a function for which money was specially paid).
Purchase 2
I bought a tefal kettle https://texnomart.uz/product/detail/94297 /. Over time, sediment began to form on the bottom, and for a long time I attributed this to the quality of the water. But one day I saw a very large faction. Upon closer inspection, it turned out that ?plastic? the braid in the upper part of the kettle in front of the lid began to crack - pieces fell off from it, like plaster, and it was they who precipitated for a long time. I Googled it, it turned out that this is a very common problem with this model.
I went to the store. Guarantees and a kettle with me. I was immediately told that they were just a store, they were not responsible at all. They sent the tefal to the service center and said that they should draw up an act that it was really a defect, after which they would give me a new kettle of the same kind)) I said I would insist on getting the money back. He went to the service center. They promised to prepare an act in 14 days. The third week has already ended today. The act is not ready. The prospects of getting the money back tend to zero.
As a result. Avoid this store, unless, of course, you are not a fan of wasting your free time, nerves and money (for nothing).
1) The quality of the goods raises big questions. 2 products out of 2 are defective. There are questions about the originality of the products.
2) The quality of service is zero. Starting from the inability/unwillingness to provide a warranty. (which was eventually provided to me after several visits to the store). Ending with a complete lack of support with warranty cases and an explicit articulation that they are not responsible for anything.
I bought it in Technomart more than once. I put up with high prices in favor of good service, but I made an order today.... Everything was previously agreed with the operator. The courier arrived without a terminal, without a warranty card, we sorted it out for an hour. An additional star for the solutions, but the service leaves much to be desired. We will not look at the Technomart anymore.
There is a small shop on the Chilonzar shopping center, but there are a lot of goods and the prices are not high. I accidentally walked in and wandered between the rows. I looked after the gas stove and the coffee machine at home.
I've been going to this gym for about a year, a good gym, everything is fine, the other day the shower cans were changed in the shower))) now I went to the beach!!
5 ⭐⭐⭐⭐⭐ only because of the sales guys. They are very polite and quickly find an approach to the buyer, despite the language barrier. But the trouble with the assortment is.
Do you want to buy household appliances twice as expensive? Then you should come here. The staff is completely zero, the service is acceptable, but this is compensation for the lack of intelligence. There is a complete inadequate person sitting at the checkout. I don't advise anyone.
The lack of professionalism of the sellers of this store is depressing, as well as all other similar ones. Then they do not have a remote control from the TV, you ask them to put something else to evaluate the TV, they answer that there is no such possibility. I bought a washing machine there, they tried to "sell " me a paid additional service, when I refused, they threatened to refuse the warranty. I had to familiarize them with consumer rights and that was the end of it.
I put three stars only for the fact that when you buy for cash, you have to stand in line for a very long time, not qualified staff who stand at the computer and ask the same thing several times, but as a result they cannot enter the data correctly. But the plus is that their prices have become really like in the bazaar, but this is subject to a cash purchase
I came to buy USB flash drives, but it turned out that the assortment was so-so. They have more things like home appliances, the prices are not horse-drawn for an electronics and household appliances store compared to Media Park. Although I admit I didn't compare everything. So it's better to compare what you need, then buy the right one.
No idea who goes there and buys. Because it's terribly expensive there. For the price that they sell there, it's generally better to take something better in Malik for this amount.
I personally did not like the service at the dannlm branch, maybe it was an isolated incident, but the operators did not even ask if they needed help during the 20 minutes of my waiting
There was a discount, the prices were simply lowered to acceptable ones and still the cost of goods was higher than the average in the city, but here it is easiest to take equipment on credit, and it is designed for those who will take out a loan, so it is very convenient for their purposes.
I love this place I used to work at this address
You can always find something to eat
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Show business's response
Vitaly
Level 5 Local Expert
December 17, 2022
I ordered the product. They promised to deliver it within 36 hours. It's been 6 days. Not a word, not a breath... excellent service... I recommend it :)
To be honest, the administrator is very good, the sellers are not very good at maintenance, one always smokes, the other advertises, and in general I will say one thing: keep an eye on your site if there is really no prepayment for the product, then give it without prepayment and do not deceive buyers this is the first minus one star, the second minus is that only one can take it for one registration it's not right because the INN and INPS accounts are different, so the administrator of technomart chilonzar is 2 🌟 for him and one for the sellers
Reduce prices first of all. Because I was comparing prices that year. For example, you can buy a phone in Malik for less (1 million redmi 5). The exact same phone cost 1.5 million in Technomart, and 1950000 in installments