I want to write my disappointed reviews about this hotel.A terrible impression was left about trust and understanding(booked for three nights, an adult and two children. And it turns out that the children are not checked in, and we arrived at 10.00 pm. And we were not settled and expelled. We were looking for another one, a hotel, 3: 1 a.m. We checked into another hotel. The money was not returned to us the appeal was very ugly we only spoke Spanish, and we did not understand anything and said that the money would not be returned to us.Just got back. Perhaps someone will advise you where to apply to get a refund ?