The Ritz-Carlton

5.0

54 ratings

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Level 3 Local Expert

Exceptional

Level 10 Local Expert

A beautiful and clean hotel. It is fashionable to enter the shopping center right from the hotel. It is located in the city center. There is a lounge area with 24-hour meals on each floor. Excellent swimming pool and the entire spa area. I really liked the service.

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Level 10 Local Expert

We stayed with our family for the New Year holidays. We rented 2 rooms on the 10th and 12th floors. The biggest problem is that the ventilation is not working, the windows are locked for the winter (according to the hotel staff). It is absolutely impossible to breathe, they slept both day and night, signs of hypoxia (lack of sufficient oxygen). As a result, we moved to a different hotel. We're breathing normally. The hotel staff is not trained or qualified enough. At 16:30, one of the rooms was not ready yet, and check-in at 15:00 according to the rules of the hotel. Four times the funds were debited from the card, as a result, they called again and asked to come with a physical card. Confusion and unnecessary fuss of the staff. A lot of mistakes. The hotel staff is not ready for RITZ-level guests. Among the advantages: high-level cleanliness, location, size and layout of the room and bathroom. Nice view. Yes, the gym is at the highest level, everything is new, clean, bright. But the most important thing is the air; which was not there.

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Владислав Д.

Level 6 Local Expert

A wonderful hotel! Traditionally clean and beautiful rooms. It is worth noting the good cosmetics in the room, there is a cream for the body and hands! Mochi breakfast is perfect! Recommend The staff is polite and responsive, respond to any of your problems and solve them! The location of the hotel is also good! The impression is positive! 10/10 Beautiful view from the roof

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olga poroshina

Level 8 Local Expert

Twice a business lunch. A good combination of buffet + a selection of hot and drinks. The dishes are perfect, the staff is top-notch.

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Дуйсегайша Карибаева

Level 10 Local Expert

I like the garden, the service, parking is difficult, everything else is fine

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Lada Samodumskaya

Level 11 Local Expert

Excellent service of the best world-class hotels.

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Alexey Ledenev

Level 11 Local Expert

For many years in a row, this was probably the best place in Astana to stop and take a break in a busy business rhythm. But after a series of lockdowns, something happened and the hotel chased the "long tange" to the detriment of loyalty. Alas, not everyone can resist slipping into minor "divorces" in difficult times. So inside it is still an extremely comfortable Ritz-Carlton, but the pleasure of being there is not the same at all…

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Бауржан Валиев

Level 8 Local Expert

Everything is fine!

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Антон Пазин

Level 16 Local Expert

Pretentious and expensive)))

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Kairat Abdrahmanov

Level 8 Local Expert

Made with taste...... But the public 💩💩💩