I was here for a corporate party: the food is just terrible, even in the most run-down canteen, the food is tastier; the service is below the baseboard - I asked for black tea, so first they brought green tea (the waiter said that "well, they poured it for me"), and then black, but so weak that there is not even a flavor from the tea there.
The hotel is good, I do not recommend holding corporate parties here.
I was not in the rooms, I was in the lounge bar and cafe, I liked everything, very attentive staff, exquisite atmosphere, the level is very high.
See original · Русский
3
Sturmmann
Level 16 Local Expert
November 13, 2023
A 5-star hotel, but not without drawbacks. Everything needs to be repaired sometime. In room 910, the drain in the left sink does not work well. The water is quickly collected and very slowly drains away, leaving the bowl of the sink dirty. In the toilet, it would be good to provide an air freshener, at least in the form of a balloon. Otherwise, I liked everything.
A great hotel with a great breakfast. I like everything, but the prices, of course, are a little too high. In general, it is worth relaxing at this hotel.
The service, the friendly waiter, the food is interesting and delicious, the restaurant is beautiful, we sat on the terrace, although it was hot until the sun set. Thanks
Everything is at the highest level, as befits a 5* hotel, service, rooms, restaurants, food quality, animation at the entrance, security, a bar on the ground floor and views from the windows of high floors to Astana.
A good hotel at an affordable price, courteous staff. Delicious breakfast. The only negative is the laundry, which pressed two arrows on my trousers! I hope the staff will be more attentive next time!
It seemed that the hotel has a certain condition of the courtyard. But the Ritz Carlton is a super hotel everywhere. However, in the restaurant in the company of 9 people, all the dishes were mixed up
The Ritz is always the Ritz! And this particular one was liked by the restaurant "Selfie" on the 18th floor. The unflattering reviews did not come true, no one gave us water for 2800 (there were many posts about this on the network). From the elevator, we were greeted with an unreal smile and a warm welcome, fed delicious Japanese cuisine, everything is easy and dignified. So that's a solid "five". Well, the view of Astana is just "space" 👍
The service is above 10 stars. I recommend a well-known hotel chain that does not need advertising. If you are not familiar with this hotel, it is better to visit it once than to read reviews 10,000 times.
As soon as everything was opened, it was good, a claim to a good institution in the city. They've gone bad lately. The kitchen is weak (initially). In an extreme campaign, the waiters really do not "rake out", confuse orders, the admin only comes up at the entrance, then they are never interested. The pub HAS RUN OUT OF BEER!!! Now they take only music and entourage.