The Square
Directions
ЖК Хайвилл Парк
130 m
98 reviews
August 3
Mom stayed at this hotel because Alau is currently under renovation. I liked the location and the price is not high. We are not too picky, so we do not expect from 4* 5* quality and all inclusive, but for the money we give, we want to get at least cleanliness. I must say right away the staff is good, the guys at the reception will always listen and help, they will convey what is needed, because for example, a kettle, but there are also those employees who do not understand what they get a po for. Maids, again, I do not want to put everyone under one thing, there was also a girl who asked what was needed, but others even They didn't take out the trash until Mom asked. They did not have a vacuum cleaner at all, so I think it did not seem to me that the carpet was not completely clean. I liked the views from the window, the bed is large, a huge plus is the cafe downstairs, it works around the clock, it is not expensive and the food is delicious. If the furniture in the rooms is updated and the hangers are at least the same, the cleaning will be on the level, then it will be possible to put five, and so only 4...
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October 17
I booked through booking with a request for early check-in. Even after showing a confirmation letter confirming the satisfaction of my request and for free, I was sent to wait for 14 hours or offered to pay for this service (50% of the room price). There were no slippers in the room, they promised to provide them, but alas, they could not in two days. And yes, the total amount was 1,700 tenge more than at the booking, they showed me some kind of sign in the word, which they referred to, allegedly the order of the accountant. In general, the service is terrible. The rooms were a little tired, there was a red stain on the towel, the furniture was chipped.
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July 30
The hotel is located in the business center. The room I was in for 1 day is on the 8th floor. It's all creaky, the doors don't close completely. Because either they're swollen or the floors have risen. The shower room is just awful. It was dark, the light bulb was barely shining. The towels are small. There are traces of flooding on the ceiling and walls. Spots. The bed creaks terribly when you sleep and turn around in your sleep - you wake up from the creaking. But the location itself is great.
See original · Русский