The Square
98 reviews
August 3, 2024
Mom stayed at this hotel because Alau is currently under renovation. I liked the location and the price is not high. We are not too picky, so we do not expect from 4* 5* quality and all inclusive, but for the money we give, we want to get at least cleanliness. I must say right away the staff is good, the guys at the reception will always listen and help, they will convey what is needed, because for example, a kettle, but there are also those employees who do not understand what they get a po for. Maids, again, I do not want to put everyone under one thing, there was also a girl who asked what was needed, but others even They didn't take out the trash until Mom asked. They did not have a vacuum cleaner at all, so I think it did not seem to me that the carpet was not completely clean. I liked the views from the window, the bed is large, a huge plus is the cafe downstairs, it works around the clock, it is not expensive and the food is delicious. If the furniture in the rooms is updated and the hangers are at least the same, the cleaning will be on the level, then it will be possible to put five, and so only 4...
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October 17, 2024
I booked through booking with a request for early check-in. Even after showing a confirmation letter confirming the satisfaction of my request and for free, I was sent to wait for 14 hours or offered to pay for this service (50% of the room price). There were no slippers in the room, they promised to provide them, but alas, they could not in two days. And yes, the total amount was 1,700 tenge more than at the booking, they showed me some kind of sign in the word, which they referred to, allegedly the order of the accountant. In general, the service is terrible. The rooms were a little tired, there was a red stain on the towel, the furniture was chipped.
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July 30, 2024
The hotel is located in the business center. The room I was in for 1 day is on the 8th floor. It's all creaky, the doors don't close completely. Because either they're swollen or the floors have risen. The shower room is just awful. It was dark, the light bulb was barely shining. The towels are small. There are traces of flooding on the ceiling and walls. Spots. The bed creaks terribly when you sleep and turn around in your sleep - you wake up from the creaking. But the location itself is great.
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August 3, 2024
Nice hotel, helpful staff. Parking is under 24-hour security. Shops and recreation areas are within walking distance.
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May 20, 2024
A nice hotel with spacious rooms in the modern center of Astana. There are always consolidated rooms, everything you need is within walking distance.
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March 17, 2024
I pre-selected the hotel. And there were a lot of sad reviews . As a result, not everything is so bad. I am satisfied. Someone wrote that there is no drinking water in the apartment. So she's in the cooler in the hallway. There is a TV and cable channels. There is a kettle and mugs in the room. There is a cafe on the ground floor. And it 's not very bad . It is delicious, the range of dishes is large and the price is acceptable for Astana. The room has clean linen and three towels. The room was warm. There is a climate control system. As a result, everything is learned in comparison. I was satisfied with the hotel .
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September 29, 2023
Very polite reception staff. Quick answer in the booking app, there is a paid transfer from the airport to the hotel. The rooms are clean, a water dispenser is installed in the corridors. There is a kettle and mugs in the room. Free internet with good speed. On the 1st floor there is a paid dining room. Unfortunately, there was no shower door in my room, water drips on the floor. Hygiene products are changed in the room every day, there are disposable toothbrushes and toothpaste.
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3
1
October 19, 2023
Nice hotel! We lived on 12.10.23, Special thanks to the administrator at the reception I placed quickly, helped solve the issue with payment, the cards of another country did not work. Very convenient, on the 1st floor there is a 24-hour cafe where you can eat delicious and not expensive at any time!!!
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September 13, 2024
Great hotel, friendly staff
and really liked the cafe downstairs.
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April 28, 2024
A good inexpensive hotel. New furniture. The beds are very comfortable. The bed linen is of high quality. There's a nice dining room downstairs
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October 9, 2023
Nice hotel and clean, tidy rooms. The service and service of the hotel is at a high level and the staff is responsive. Fast elevators and design with an atmosphere are pleasing.
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2
October 26, 2023
Very nice staff. Settled a little earlier. Everything was clean and cozy. I liked the cafe on the 1st floor.
Varied and pleasant in terms of cost.
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April 9, 2024
To be honest, combining the ideas of a business center, a hotel and a restaurant in one building is not a very successful solution for investors. Parking problem. I do not recommend it
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October 22, 2022
A very nice hotel. A pleasant impression from the employees. A good location. The rooms are cozy, clean, equipped with everything you need, a comfortable bed. The two-room rooms have a TV in each room. I liked everything.
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1
1
April 18, 2023
The hotel is on 7 out of 10. Excellent staff. I took a double room for a day. There is enough space, spacious. The beds are hard. The plumbing is tired and leaking. The entire renovation of the rooms looks like it was done in a hurry. Breakfast is without enthusiasm, but also without pretensions. Clear. It will be fine to spend one night.
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2
December 5, 2023
Clear.The staff is not always at the room level, they require space repairs in general, not bad.On the ground floor there is a cafe with affordable prices and good food
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1
October 31, 2022
Polite and helpful staff, simple but delicious breakfasts, the rooms are warm, there is soap, gel, shampoo, toothbrush, towels and bathrobes, the rooms are clean. But the mattress is not very comfortable, it is a bit harsh. Otherwise, I liked everything very much.
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March 19, 2024
The room was very dirty!!!the plumbing is broken , the door handle was also broken !!! When we checked in, the administrator named one amount , then the price changed !! I had to pay extra !!! I DEFINITELY DO NOT RECOMMEND the hotel!!!
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February 29, 2024
A wonderful and inexpensive hotel. The interior is on the level, clean, cozy, beautiful!
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December 1, 2022
A pretty decent hotel.
+++
Location. There are many cafes and shops nearby.
The rooms are in good condition.
Breakfast is included
- - -
The cafe on the ground floor is still under renovation. That is, there is no food in the hotel itself
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November 13, 2022
The feelings are ambiguous. I booked a suite inexpensively, compared to other places. We arrived early in the morning and were immediately checked into a standard room. In due course, they offered to move into our suite. There were no dishes in the room, except for a kettle and 2 cups with teaspoons, although the whole kitchen area was decorated, although without a sink. Everything in the room was for 2 people, although I indicated that there were three of us. An additional towel and bed linen were brought to us upon request. It turned out to be not rich with disposable devices, there were no sticks, cotton wool, caps, etc. Just a brush with soap paste, shampoo, gel, slippers and a shoe sponge. The directory and the key to the interior door were also missing. The heated towel rail was cold, and there was apparently no floor heating. It's a small thing, but it's unpleasant. The table in the hall is broken, the tile in the bathroom is pierced by the door. At 0.00 (midnight), a girl from the reception came and demanded 10,000 tons for early check-in, although this was not discussed before. The next day, the room was not cleaned, although there was a sign with a request on the handle. Garbage had accumulated and toilet paper was running out. After living there for 2 nights, we left for our city in the early morning...
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1
June 12, 2022
We traveled with our daughter and relatives (five adults). The hotel kindly offered us two rooms on the 9th floor: a standard double room and a two-room suite. Both rooms are clean and cozy. An additional full-fledged sleeping place was made in the suite for my daughter.
The staff is polite.
Wi-Fi works well.
The parking is guarded.
Very convenient location: the main attractions: Khan Shatyr, vodno-zeleny Boulevard and Expo are 5 minutes away by car.
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2
1
November 4, 2023
The usual room, the repair is not fresh. Breakfast is not included in the price. A set of towels for one person, and the room was taken for two. There is no good cleanliness in the bathrooms, tap water with an unpleasant smell.
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1
January 19, 2024
The location is good. The attitude of the employees is the same. But the hotel needs to be monitored and patched up. It needs to be repaired in a timely manner.
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August 20, 2023
Nice hotel. A pleasant cafe - dining room on the ground floor. Friendly staff. If I'm still in Astana, then only here.
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2
December 18, 2022
Nice hotel. The rooms are large, cozy, climate system, kettle, some rooms have a safe. Meals are not delivered to the room. Parking is shared, in front of the hotel entrance.
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1
May 15, 2022
A nice clean hotel, conveniently located both from shopping centers, a 10-minute walk from the large Magnum hypermarket, 20 minutes from Khan Shatyr, and from the airport, which can be reached in 15 minutes by taxi
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2
1
October 18, 2023
Everything is fine, I haven't found any disadvantages yet.Although there is one , there are very few towels, and the slippers are terrible, and so clean and warm.
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1
December 9, 2022
I liked everything 👍🏼
Cozy, clean, warm rooms - which is important when you check in in winter ❄️
Friendly, helpful staff.
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3
June 18, 2023
The hotel is not bad, the cafe on the ground floor is open around the clock ,
Rooms price quality! The beds are good! You slept well!
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July 26, 2024
The furniture is very tired.The mattresses are terrible
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September 12, 2023
Nice hotel. Friendly staff. All three stars have worked out. I didn't feel any inconvenience.
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3
January 14, 2023
With all the little things, it fully corresponds to the price, an excellent manager, solved all the issues at once. It's fun to have breakfast in the room.
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September 15, 2023
In the shower, the water runs to the floor.
They hardly clean up.
I didn't like the fact that they yelled when they ruined the towel. Although I didn't refuse to pay.
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3
June 10, 2023
The staff behaves as if they are owed something. The rooms are dead and unkempt. The service is zero. The only plus is the cafe on the ground floor for 24 hours with delicious food.
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October 31, 2022
It's a good hotel for its level. There is parking for cars, Wi-Fi, wide corridors, fast elevators! Polite staff. Overall, I was satisfied!
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1
March 13, 2024
We stay there all the time!
The rooms are clean and cozy!
There is a halal cafe on the ground floor!
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January 10, 2024
The hotel barely looks like two stars. The shower room is terrible. The tile is laid any way. The shower is falling apart
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November 28, 2022
Excellent three-star hotel, courteous staff, everything you need is there.
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October 25, 2022
Poor Wi-Fi, catches poorly: it was important for work, it was clarified in advance, they could not help. The junior suite is very small and modest. Cleaning, taking into account the time of absence, was questioned for 3 days.
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July 25, 2023
Everything is fine, except for the creaking mattress (very loud) and there was no water in the room
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2
February 9, 2024
Loud music on the top floor. The rooms are old
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September 15, 2022
A good hotel, responsive staff, if any problems arise, they are quickly solved, I give them five stars
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January 29, 2023
Everything is clean, neat, quiet. The staff is friendly
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1
1
January 16, 2023
It's a great place. Great cafe. Great everything is great
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1
August 15, 2022
The rooms are quite worn out, the sheets and towels are stained, and they are poorly cleaned
On the plus side, close to the Botanical Garden
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3
January 19, 2024
Friendly staff, affordable prices.We recommend it
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October 10, 2021
The hotel is new, I stayed in it in the spring of 2021, there was no water for half a day, the reception said that repairs were being carried out, okay, we waited, but when they gave us water, it turned out that there was dust everywhere in the shower, the room had not been rented for a long time, they also found garbage under the bedside table. Unpleasant
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1
1
January 29, 2024
It's normal to spend the night.
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June 26, 2023
This is the second time in this hotel. Everything suits me.
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1
1