Транспортная компания Luxe Voyage
8 reviews
October 13, 2024
It's terrible! That's not the right word. We had to leave Tbilisi at 8 p.m. in a seven-seater minivan to Mineralnye Vody. As a result, it turned out that a 20-seater bus was coming from Yerevan, full of people. And we got into it instead of 8 p.m. at 1 a.m.!!! Our requests to return the money to us, and we were waiting for the bus all these hours in the office, we were answered rudely that the money should be returned to us by the site where we bought it. We turned to the aggregator's website, where we purchased tickets, and the site's support service could not contact the representatives of this office, who were sitting next to us. Representatives of the company in the office said that they did not understand anything about online and so on, although they were constantly poking something in the laptop and they had all our full name and travel dates. Their comments were like this: well, since you've seen bad reviews about us, why did you buy tickets? Sit and wait, the bus will arrive. We asked to contact the driver of this bus to clarify the exact time of his arrival in Tbilisi. The office workers, as it turned out later, called some leftist person (after talking to him in Armenian, which we do not understand) and he told us over the speakerphone that he was the driver and would be there in 30 minutes. So another 2 hours of waiting passed. As a result, the bus arrived . We asked the driver why he was lying to us on the speakerphone, it turned out that we were not talking to him. A woman with 2 children was waiting for this bus with us at the same time! . And she was also rudely answered all her questions, raising her voice at her. I will tell you about the driver separately. During the conversation with him, it turned out that he was traveling on the route Yerevan -Tbilisi -Mineralnye Vody - Krasnodar -Anapa. And attention ! The man was not sleeping. And he talks about it himself. We were driving at night along the Georgian military road along one of the most dangerous serpentines and the driver did not hide that he was falling asleep on the move and tired. The bus stopped after each stop , and miraculously started up . The result of our trip with this carrier. We waited 5 hours!!! bus. And we missed the plane in Mineralnye Vody! And believe me, no one will return your money to you! Luxury Voyage is a very big name! I would like to say obscenely about these people. I 'd rather not say anything ! WE DO NOT RECOMMEND contacting them! And your money, time and nerves will be safe. Ekaterina and Mikhail
See original · Русский
1
November 9, 2024
A terrible carrier.
I shouldn't have read the reviews in advance.
I checked everything on myself.
Let's start from the beginning:
1) We ordered tickets for the big bus Tbilisi - Moscow.
A minibus arrived, in which we barely fit.
So you also have to go with a transfer. Instead of a direct flight
2) The minibus arrived for the flight 3 hours late.
3) on the way, the driver smoked in the cabin, despite the fact that there are children in the cabin.
4) the interior heating is not working well and it is very cold.
5) one driver on the way, along one of the most dangerous serpentines, did not sleep and drove non-stop.
6) constant incomprehensible packet transfers en route.
7) the door to the minibus opens only from the outside. Which is dangerous from the point of view of fire safety.
8) the condition of the minibus is terrible.
Besides the fact that it's all shabby inside. So it also stalled on the way somewhere in the steppe.
We waited 2 hours for the battery to be delivered to us. They were pushing this minibus. As a result, after more than 2 hours we drove.
To stall again after 10 minutes.
After that, we were taken on a cable to the repair, where we have been for the second hour.
And we still don't know how and when we'll get there.
NEVER USE THE SERVICES OF THIS TRANSLATOR.
Read the reviews first.
Don't repeat my mistakes.
I hope my review will help someone make the right decision.
See original · Русский
1
September 7, 2024
The most terrible carrier!!! Buses without air conditioning, charging. We lost 4.5 hours instead of one day to get home!!! Never use the services of this carrier!!! These services are only for "our own", but not for Russian passengers. Terrible, rude, and disrespectful attitude towards passengers (Russians). What is stated is not fulfilled. You can do anything for "your own".
See original · Русский
1
August 18, 2024
Good afternoon !!!
My trip is not over yet, but I really want to express my frustration and unhappiness by contacting this ept translator.
Absolutely, in the full sense of the word, the transfer is not established, the equipment is shit, it breaks down, the ratio is zero, that people deliver it in the background, but their cargo and muddy transfers are in the foreground.
The saddest thing is that you are naked as soon as you contact them. You will be promised comfort, but there is none. The transport is dirty, spat on, the drivers swear.
If you hear the name of this carrier, please run!
I highly do not recommend it!!!
Personally tested!
See original · Русский
1
September 7, 2023
Extremely negative experience of using the company's services.
1. Through Yandex Travel, we bought a Yerevan-Tbilisi ticket for 14.40 on August 4. When we arrived at the place of departure, we were told that there was no bus at 14.40 - and we had a time error, because Yandex allegedly shows Moscow time. After examining the ticket, I discovered that this was a lie - a representative of the company deliberately misled us about the time. Yandex indicates the local departure time.
2. At 15.40 the bus did not leave either. He stood in the parking lot for a long time, the trip started at 16.40 - thus, the delay was two hours.
3. The company also sells tickets for 15.00, 15.40, 16.00 - all these buses simply did not exist. Thus, the company misleads the aggregator and its customers.
4. The bus was constantly making rather long stops along the way, the driver was smoking, waiting for some passengers, receiving parcels. The timetable is clearly not being followed.
5. The bus itself is in rather poor condition, some of the seats are not normally adjustable, the air conditioner does not work.
6. The bus was traveling VERY slowly. According to the schedule, we were supposed to arrive in Tbilisi at 20.40. As a result, we arrived at 0.30. Thus, the total travel time was 8 hours instead of the stated 6. And taking into account the delay - 10 hours.
7. In Tbilisi, there were not enough seats on the bus for all passengers who boarded there - the company put stools on the night flight.
8. Representatives of the company are extremely rude to customers, refuse to answer questions, threaten to cancel tickets. A representative of the company said that the driver himself does not know where the bus is going.
See original · Русский
4
August 15, 2023
We were very unhappy with the company. We booked a Mercedes minibus for 7 people, which should take you to the place in 4.5 hours. As a result, there was an old battered bus for 70 people in front of us and they said it would take 7 hours. In a conversation with representatives of the company, the man said, "if there are dissatisfactions, he will now cancel our tickets altogether." And we have a plane, the time to which we have calculated. Along the way, the bus made about 15 stops ranging in length from 15 minutes to 2 hours. The driver stopped and waited for personal transmissions, stopped and went to restaurants, just to smoke. The bus had a dead engine and the air conditioner was shutting down. The driver was smoking on the bus. The heat was 40 degrees! Instead of the stated 4.5 hours, the driver drove 9!!! We were deceived in all respects: they gave us the wrong bus, the travel time was 2 times higher than planned, and took the amount of money as for a Mercedes, and in the end we got an incomprehensible wreck. They were also rude. And no one wants to be responsible for it. The representative offices turn the tables on each other and say that the responsibility is not theirs. Never EVER contact this company! Fraud and divorce! They let people down and are rude!
See original · Русский
6
May 27, 2024
Buses do not run, the representative who sits in the booth first said that there would be a bus, then that the bus broke down, when asked how to return the money, he said he did not know, and then began to be rude and swing.
See original · Русский
1
May 14, 2024
Առաջի անգամ Ռոստովից գնացինք Երևան:Վարորդը նախ հակառակ ճանապարհով գնաց ուղեբեռ վերցնելու, կորցրեցինք ավելի քան 40րոպե, կանիստրաներով բենզին գնեց, դրեց սալոնում ամբողջ ճանապարհին բենզինի հոտ ենք քաշել, արկղերով օղի գնեց, դրեց սալոնում:Մեծախոս գյումրեցի:Սեվանի մոտ հակառակ կողմում իրեն ծանոթ մեքենա էր փչացել, մեզ ստիպում էր, որ չի կարող ընկերներին թողնի ճանապարհին, պիտի անպայման օգնի, հակառակ դեպքում Երևան հրաժարվեց քշել:Ուղևորներն էլ հրաժարվեցին:10-15րոպե վիճելուց հետո տաքսի կանչեց ու ուղևորների մի մասին ովքեր առիթի էին գնում, քաղաք ճանապարհեց:Մի խոսքով ամենաքիչը 3ժամ միայն վարորդի փող աշխատելու պատճառով ուշացանք:Մեքենան լավը չէր:Խորուրդ չեմ տա ՈՉ ՈԳԻ:
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