The horror! We arrived at the skating rink at 10:00, there are no tickets for the first 2 sessions. We stayed in line, my parents went home to return to the beginning of the session, at 12:45. Then the session abruptly appears at 11:30, (the family does not have time) and is canceled at 12:45. We never got there. Questions 1: if they do not have time for the reservation, let them go in the general queue; 2 let them write in advance on the website "such and such a session is canceled" 3 can they allocate a certain time / day of the week for such groups? In the meantime, I'm very angry and disappointed
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Александра Л.
Level 4 Local Expert
January 13, 2022
the skating rink is wonderful, I really liked it, the only drawback is an inadequate employee in a black hat, because of which I almost fell, because he purposefully cut me off. please ask the management to carefully select the staff — there are a lot of children at the rink, and such behavior of employees can end in disaster.
It is a pity that people forget that they work in the service sector!
We came to the rink together, plus a child, and we were allocated one cell for three!!! When asked why, they replied that since we have one check for three, then there is one cell. It is designed for two, and the child does not count! And this despite the fact that more than half of the cells remained empty! We had a good ride, but we spoiled the mood. It seems like a trifle, but there is no basic customer orientation! I really hope that my review will reach the management and in the future they will think about the convenience of their customers. Advice to Donetsk residents - buy tickets with separate checks to get a human attitude!
On a seemingly small area, you can find a lot of children's attractions, 5 d cinemas, an ice rink, where animators will help beginners. There are many cafes with a varied menu, a sushi bar.
When purchasing the card, we were not informed that the attractions are designed for children from 4 years old, and as a result, the youngest 3-year-old child was left without entertainment, with tears in his eyes. The prices are high for 1 minute of riding/playing. As a result, if there is a decent amount on the card, the child is in tears, we have a lack of mood, wasted time. I will not go to this institution anymore, it's a pity that our children do not even have a place to relax