The staff is polite, but the site does not contain complete information, in particular, the lack of information about the transport on which the trip is carried out. The bus is indicated, but in fact there was a m/a, which was notified 2 days in advance, and thank you, even though you managed to make a refusal and return the money in full. That's why they get 4 stars.
We went on two excursions with this travel agency.
I really liked it.
I would especially like to mention the guide Tamara, a competent employee with a well-defined speech.