Very pleasant and responsive staff who are able to solve existing issues without long waiting in a digital queue under high ceilings with air conditioning.
Pleasant staff, issued a SIM card without any problems. I asked to explain in detail how roaming with SMS and the Internet works in Europe, I asked how much 1 MB of traffic and 1 SMS, it was already more difficult here, I did not receive a final answer)
The staff of this department helped solve the problem in 5 minutes, which they could not solve in other departments! Thanks to them, ucell saved the subscriber, thank you!
They reported false information about the tariff, misled. I bought a tariff with unlimited Internet. To my repeated question "is it unlimited for sure?" I received answers "yes of course" in pure Russian. In fact, the tariff is limited to 100 GB, which led to serious consequences, where I was left without communication.
At 11:00 a.m. on 07/08/2021, at the Ucell office, I wanted to connect a number to myself and receive a SIM card. The representative of the customer service department was unable to apply for connection due to the fact that the biometric passport was stamped with an extract from the previous place of residence. But according to the new rules, the stamp of registration of a new place of residence is not put in the passport. The representative of the customer service department offered to provide a certificate of residence, or provide an ID card, or a new driver's license. For the sake of connectivity, potential customers will not run to government agencies for help, especially during the pandemic. Bravo Ucell, in the age of digital technology and innovation, you continue to engage in bureaucracy, while losing new potential customers!
The worst connection for a lot of money, I write off the service for nothing, I do not recommend it at all, even in the center of the city, the connection disappears. Even more jokes will start if you go to terminate the contract and return the money. I advise you to think many times before connecting.
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Константин Сёмаш
Level 17 Local Expert
January 24, 2023
They issue SIM cards quickly and efficiently. A comfortable office. Electronic queue