They solve the issues. Quickly. They set the time. They are interested and ask when it is convenient. There are no queues. Well done. There's not enough space. But the workers are close and communicate.
In general, everything is fine. The only significant drawback, in my opinion, is the location. You have to go up to the 5th floor on foot. In general, of course it is useful, but it is difficult. Especially if you take into account the different categories of the population.
I left a complaint about the windows, a month has passed, but Nick didn't even call on my complaint. Now I can't get through to them myself for several days, is the appeals department all on vacation? Nick, don't answer the phone.