It's not a very good bank. I've always used only a street ATM, but I had to go inside. Firstly, the customer waiting room is so small and not comfortable, everyone will fall into the back of each other's heads and rub against each other. Secondly, the staff works sooooo slowly, I was personally served by an older woman, I think we need to put young, competent, smiling and pleasant employees on customer service. Honestly, this woman even had the roots of her hair grown back and it didn't look aesthetically pleasing. She refused to accept the 5,000₽ bill because it had a small tear in the size of 2-3 mm. I requested a document on the basis of which she refuses to accept the bill. To which she apparently called the head of the department, who explained that the bill would be accepted, but with a commission of -3%, on the basis of which he did not provide me with a document, he explained with words and hands. At this time, the Operator (a woman) was sitting and laughing out loud. And then he even said: "That I will not be served at their Bank at all." Super Customer service! Well done!