The other day I was once again at the Universal Bank in Kokand. The customer service is at the highest level. Politeness and timeliness are their strong suit.
I don't visit this bank at all. There's always a queue. The bank's employees work very slowly. Communicating with people is disgusting. They must first be taught manners, and then hired.
This bank is not a bank if you want to change the currency to Uzbek soums, they charge below the exchange rate, they wrote on the scoreboard if you want to receive a transfer, they give 50% in dollars 50% in soums, while you transfer the entire amount in dollars.They will sell the rest to the customers.in general, I do not advise anyone to change the currency here or receive a transfer.