I consulted about repairs and spare parts for my equipment. I really liked the communication of the specialist. Politely and most importantly with understanding, understanding the problem. The prices and availability of the product are super, a good choice and conditions of purchase.
A good tool sales and repair store, a little expensive, helped with the purchase of spare parts for Bosch tools, always polite and friendly staff, will tell you everything and show you
An order via the website for a battery with online payment and mail delivery. We have issued an invoice and confirmed the availability... After payment, we sent another confirmation and a tracker to track the mail. Ten minutes later, the call, sorry, resorted, there is no product, buy another one, weaker in amperage. As a result for me: while I was waiting for a response about delivery, I lost two profitable offers for the sale of a similar product from the flea market and the marketplace, upon refund of money to the card, minus 4, with a little, rubles of my funds, time and nerves to fill out the "application for mistakenly transferred funds". Shame.
The staff are professionals in their field. Everything was explained and told correctly.
Special thanks to Vladislav, a specialist, a specialist of the highest category.
I recommend.
An excellent store with a huge range of products, warranty service is excellent. It is located a couple of stops from the metro, which is very convenient. Prices for some positions are lower than the market, which can not please. There is one thing. The staff, of course, is not all rude and refuses to show the product closer and does not want to answer customer questions.
I gave the battery and charger for a warranty check on 24.11 (Thursday) at lunch, they should have checked immediately, but the tester was not in place, they drew up a paper on the warranty card and said that they would call or write to Viber in the evening, no one called or wrote, I hoped that I would pick up on Friday and use the tool, we unsubscribed to Viber only today on 11/25 at 15:13, working day until 16:00, no one warned me about this, although I was scheduled for Thursday evening, while I drove from the other end of the city through Friday traffic jams, they have already closed, Viber is silent, phones are unavailable. In general, as contractors fulfilling warranty obligations, they do not know how to service, sell, etc. their goods, but I will definitely not go to them under warranty anymore.
The worst company I've ever come across!! These guys buried the name DeWalt with their service just as low as possible!!
The service is terrible, the price tag is horse!! It is not possible to order spare parts. They communicate with customers arrogantly
A large assortment. I placed an order through the shopping cart without registration, they quickly replied that everything was ready and you could pick it up. I liked it and will contact you again.
By bank transfer, they do not immediately approach the buyer, even if there are no other buyers. We have to wait for staff all the time, but the warehouse works quickly and efficiently
I repaired the warranty screwdriver makita 484.I waited 3 days for the examination.... After checking, they said it was not a warranty case.... although when buying a guarantee for everything they say. There was no smoothness on.The off and bad modes were switched between a ratchet screw and a screw. Naturally, he refused to pay for repairs. We collected it for 2 days ... they said the master is disassembling a brushless screwdriver for the first time. A little bit collected ... the ratchet disappeared at speed ( the ring was said to have burst ... although it was normal before that). The service in general is terrible.... I will turn to the officials!
I buy spare parts for the instrument from them. They work clearly. Prices are average in the city. There is a normal entrance and you can always find a place to park.
The staff greeted me rudely and did not communicate properly. I applied only once, they offered to deliver it from another country for 20 rubles. The next day I bought it for 4...
Well done guys! Good technique, experience and good advice. Dealers of DeWalt, Makita and Bosch. They sell accessories and consumables. If you can't find something in regular stores, go there.
One of the disadvantages is the lack of a discount system, a small trading floor.
I bought spare parts for power tools, because ours burned down): On the phone, the manager explained in great detail how to determine the model, reserved spare parts. I arrived, took it away, changed it, everything works!!! Fast and clear! Even for women ;)
The sales department is so-so. People are standing in line, the manager is not in place. The rest of the managers are sitting and goofing off on computers.
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Алексей Деревяго
Level 9 Local Expert
November 30, 2021
A competent team, craftsmen and specialists in their field with many years of experience.
The delay with the order has come out. Employees are completely unable to conduct a dialogue and do not show themselves in any way. I found out about the delay only after a personal call. It's good that the order was fulfilled at all. 3 for at least working.