Good afternoon. I want to share my experience of communicating with this company. In June 2023, we purchased from them an aluminum door for outdoor installation, I must say it was not cheap, at that time 1,500 euros, and in August of the same year the door leaf burst along the milling line of the pattern on the inside
. We corresponded with the company for almost a year, finally in June 2024 their craftsmen arrived and said that the metal had burst due to too deep milling and the door needed to be taken to production in Grodno (we are located near Minsk). We agreed to take the door for repair in July, but again there were excuses and no one came. Their guarantee is only on paper. Disgusting attitude towards customers. For that kind of money, I would like to have a high-quality thing and a more respectful attitude. Although the door withstood the frosts with dignity, even the locks were not covered with frost.
The behavior of one employee left an extremely unpleasant impression. The organization manufactures windows in Grodno on Avtomobilnaya str., 10. Their installation is carried out by one cooperating with the "Cozy Uvrodom" sole proprietor (without choice). When trying to find out the validity of the cost of installing windows and delivering them to a place (17 km), a middle-aged employee of a Cozy Eurodome hysterically declared that the contract would not be concluded and forbade the employee to draw up a contract. The situation looked so ridiculous that it was worth writing a review. I recommend that business owners improve the skills of their employees and be more careful about the selection of personnel who have the right to give instructions for ordering. In addition, in the building at 10 Avtomobilnaya str., Grodno, a narrow metal staircase leading from the street to the second floor is unsafe for both employees and customers.
By the way, on the same day, upon departure to the place of installation of windows, an order was issued and paid for in another organization in Grodno. The amount of the order with the installation of windows is 17% lower than the "price below cost for Cozy Eurodom LLC".
We would like to express our gratitude and celebrate the work of the Cozy Eurodom company! Firstly, the manager at the Cozy Eurodom company told everything in detail and advised during the initial appeal. Secondly, the measurement master came and helped in solving our issues and even adjusted the rest of our windows. Thirdly, the installer cleaned everything up as much as possible and did everything so that I had less housework. And most importantly, in conclusion, I want to write that the profile is very high quality. I have no problems with the windows: no yellowed spots, no fogging of the windows. Thank you very much to the Cozy Eurodom company for our windows and their work! http://evrodom.by/