I made an order for my mom's birthday.
I ordered it through the bouquet designer on the website, after which I received a call in which I was frantically told that one item that I had chosen was out of stock and they would be replaced with similar ones. During the payment, I noticed that the price had changed (my mistake was not to immediately specify why, I thought it might be related to the replacement)
I asked her to send me a photo, and after receiving it, I realized that there was no position in the bouquet that should have been there.
I wrote to them to sort out the situation and ask them to add the missing item, to which they reply that this position was not on the receipt and that the bouquet had been sent (although they say on the website about the freshness of the flowers that I can ask for a photo to verify the quality of the work done, which should mean at least my approval before sending the bouquet, since I asked for it myself, apparently after all, five years of experience did not help much to develop a good system for unforeseen situations)
After such an answer, I throw them a screenshot of the completed order that I had on the website, in response they tell me that this is probably a system error and that in any case I paid for the bouquet that was finally sent to me.
In any case, the point here, of course, is not the money, but the fact that in the end I did not get what I wanted and faced a completely irresponsible attitude towards customers.
As a result, I got a spoiled mood and poor impressions of the service.
It is clear that the person to whom they were delivered brought only positive emotions and this is a blessing.
On my own, I want to say that this was the last time I used your service, and I also advise others to think a few times before contacting us.
And if you provide any guarantees to your clients, then be kind enough not just to talk nonsense, but to actually fulfill what you promise.
The range is very limited and DOES NOT MATCH the stated range!
I ordered a pre-assembled bouquet in a basket with items that are listed as relevant on the website.
Daria, an employee, called me back. It took a very long time to negotiate. It gradually became clear that there were no flowers except roses, no greenery, and no "happy birthday" topper.
As a result, there was nothing from the original order, I had to send my grandmother just a bouquet of roses.
The site is misleading and time-consuming.
A star is for delivery.
I ordered flowers on March 8, instead of 12:00 p.m., the courier brought a bouquet at 18:00 p.m., there were several flowers with broken legs in the bouquet, some flowers had no leaves at all, just on a bare trunk, half of the bouquet of withered tulips. It seemed that everything that was not sold during the day was packed in a bouquet and the leftovers were sent by courier. Order MON-6277. With this attitude, you will lose customers faster than you will gain new ones.
Disgusting.
I ordered flowers 3 weeks before the day of delivery so as not to worry at the last moment. They called me and said that there are no flowers at the moment, but we will call back closer to the date and offer options.
There were 3 days left before the delivery date, no one contacted me, I was worried and wrote to them and to my surprise, I was informed that my order was not in the database, i.e. the order was simply lost and if I had not called back myself, my mother would have been left without a bouquet at all. They offered to place a new order, but I was making a bouquet of several types of flowers and I no longer remember the number and exact inscription on the postcard. Before that, for 1.5 weeks I tried to recover the password from my personal account on the site, it never came, there was no access to my personal account.
After I told you exactly what flowers I needed, we started the design in a new way, spent about 2 hours on all this. As a result, I am informed that these colors are not there.
I will never order at this place again.
A large assortment of beautiful bouquets are ready, but unfortunately fresh flowers do not always arrive.
With proper care, some bouquets of fresh flowers stood for a week, and some began to drop buds on the second day. It is a pity that large bouquets cost little in time.
Bouquets come with broken and jammed buds, the rose leaves are torn, crumpled, dirty, and sometimes even missing from the stem.The view is depressing. The sizes of roses do not correspond to those stated on the website, the buds in bouquets of roses are often very small, much smaller than the rest. it is a pity that the store uses the fact that it is impossible to control the quality of the flowers supplied when ordering online.
A very good online flower shop, an excellent choice, good prices, but there is one small minus, it is that when they collect a bouquet, they put old flowers, and as a result the bouquet looks so-so, and so everything is very good
I placed an order, waited for a link to pay for the bouquet. But in the end, they didn't send me the link, and 4 hours after I made the order, they tell me that there are no flowers that I ordered. We asked what we could replace it with, and stopped answering. It's not professional.